TeamBuy.ca

IF THE DEFAULT DIDN'T HAVE TO SELECT A RATING, I WOULD GIVE IT BELOW ONE.

Customer service absolutely worst. As a customer I have ever right to demand to speak to a higher management.

Recently I filed a dipsute on an item I have received, the first agent, who so happen to be the supervisor Jessica failed to respond to any of my inquires after my initial email to her asking for images of the product. Stuart, who promised to look into it failed to communicate with me either. Audrey, who I thought was helpful refused the escalated my concerns to a manager and demand to speak to Jessica. Look girl, if Jessica is the one that I WANT TO FILE COMPLAINT, WHY WOULD I WANT TO SPEAK TO HER AT ALLL...

SERIOUSLY, IS TEAMBUY GOING TILTS UP... LOOKS LIKE IT.

I WILL CONTINUE TO WRITE A REVIEW ON EVERY WEBSITE REVIEWS UNTIL I GET A RESPONSE

Mixed experiences on teambuy.ca ("TB") for me. Beware #1Marketing language. I've purchased a few items thinking they were the branded item but instead received knockoffs. Avoid deals where the merchant is Tree Top Shop, both of the deals i got from them were knockoffs. "Oral-B compatible toothbrush heads" is not the same as "Oral-B toothbrush heads" - perfectly legal marketing practices, but what I find slimely is TB's responses to brand-related questions.On a discussion board, someone asked "What is the brand? Or is it a no-name brand?" and TB's answer was "It is branded as "Your EX" (as morbid as that sounds) from Tree Top Shop." Honestly, just say that it is not the branded item (it wasn't, I purchased it), people can see right through your answer anyway, I wish i had seen the Q&A before I made the purchase! FYI, the branded item is under the brand "THE EX" rather than "YOUR EX". Beware #2The posted "original value". It is almost always super inflated.As for customer service, I had a deal where you had to schedule the class at purchase but then was told later by Teambuy that they made a mistake on availabilities and we had to reschedule. This was a pain in my a$$ and I asked them for compensation and received $10 in teambucks. The class itself was fantastic. Basically, TB gave me compensation for my inconvenience so that's great but their service definitely need improvement (i felt like I was dealing with a teenager who doesn't have much experience and is given rehearsed lines... like telemarketing. TB's online posts read the same way as well)Overall, I don't feel like I've gotten amazing deals from this site, but I've certainly gotten good deals. Read the deal carefully to make sure you're getting what you think you're and research the merchants, and you should be fine.

Their customer service is the absolute worst. If you don't believe me, try sending an email. Call their hotline right now. Your email will never be answered and your phone call will cut out or leave you on hold for ages before it cuts out. Their customer service agent, when I finally got through to make a complaint and ask for a refund actually had the audacity to pretend to create a case file for my problem and read my email. She said I'd get an email in a week or less and I should be able to get a refund no problem. After a week I called back and there was no record of a case file, my email was deleted and there was no record of my having ever had a problem.
I asked for a refund again and was flat out refused in spite of the fact that the merchant had refused to honour my voucher (I showed it before getting a service done) and forced me to pay $70. Eventually they offered me teambuy bucks, which I have no use for after I've been jerked around by the company and the merchant so much. What if I buy another deal and have a problem with the merchant? Am I just supposed to keep going through their customer service and buying more deals indefinitely? This is no way to run a company, it's a total scam.

Being a deal junky, I just had to buy another coupon from another one of these daily deal web sites. The problem that I had was that it was for an automatic garbage can. I've bought numerous products from teambuy.ca before with no issues; however, with this one they sent me an email that the shipment is delayed 3 months. Now, I didn't want to wait that long as I have already been waiting for 1.5 months for this garbage can to ship. I tried to contact the merchant numerous times to to avail so naturally I was a little upset. I went ahead and contacted teambuy.ca for a refund and they said that they could only issue me a refund in Teambuy credits. After numerous emails back and forth and finally me having to threaten to call my credit card company, they agreed to issue a full refund back on my credit card. This whole experience was very disappointing. They should more carefully screen their merchants and issue a refund immediately if the customer is unhappy.