TeamBuy.ca

Ordered zipper pulls and never received it when promised for Nov. 17th. I've emailed several times... the first couple of emails I got replies of "We do not have any updates on this shipment at the moment. We appreciate your continued patience. We will update you as soon as we receive information from the merchant." I've continued to email them asking for a refund and now they won't even reply. WORST CUSTOMER SERVICE I'VE EVER ENCOUNTERED! Save your money and go to WagJag instead.

Do not trust this site or their suppliers. They will post photographs of the item that DO NOT REPRESENT the item they are actually shipping. If the price seems too good to be true... it probably is! Their 'Customer Experience' team should be ashamed of themselves for telling customers that they go to great lengths to ensure their merchants are reputable... their merchants are NOT reputable and I have dealt with more than one merchant. Shipping times were 8 weeks not 2, merchandise is falsely advertised, and there is no recourse for customers. I would also encourage reputable merchants not to sell through this site as they will be unfairly associated.

I participated in a Teambuy promotion, in November 2013, to receive $100 TEAMBUCKS by applying for an MBNA mastercard.As of Jan. 14,2014 I still have not received the $100 TEAMBUCKS but I did receive my Mactercard. Everytime I contact TEAMBUY they say they are in touch with MBNA WHICH IS CAUSING THE DELAY. You always get a new person responding to emails. I even asked the girl to let me speak to a supervisor but they say that is impossible.The result is TERRIBLE SERVICE and NO teambucks.

I ordered something Nov 2013. First week. I still never got my order. Its Jan 12,2014. I was told it would be here the week of Dec 17. Then When I called in to make sure it was going to delivered. I was told it was at the border on Dec 15. So It will be a few days. Then I called again. I was told again at the customs border and got a tracking number. ( For China) Then after Christmas they told me It was shipped out on Dec 26 from Unknown area in China. Then I when I put my tracking number in Canada Post it says it was shipped Dec 26 at 10:07PM from unknown area in China. It is trying to clear customs. ( which has been more then 12 days stuck in Customs) Like really? All Team Buy offers me is $5 off my next order. Why would I want to order from you. This company was bought from another company. The orignal Company before they changed there name to Team Buy did the same thing. I will only stick to the deal sites like groupon getaways. Cuz i know they arent bad.

I have used their service several times, my experience was often good, but this is because I do my research.
They have two types of deals: local businesses and products. DO NOT BUY PRODUCTS FROM THEM! Their products are low quality chinese junk that can be bought for a lower price from aliexpress.com. You can check, they take the info and pictures directly from aliexpress. I personally bought a few items from aliexpress and was so disappointed by the horrendous quality that I never even bothered to use them. I later saw the same products on teambuy (only for a higher price) and knew who I was dealing with.
As for their local business deals, those are rare where I live and are a hit and miss. For instance they had a few restaurant deals, for restaurants that deserve to be closed to begin with. I did like the deals they had for the Lindt outlet boutique as I had a chance to buy good chocolate for half the price. Really, that Lindt deal is the only reason I give them 2 stars instead of 1.

Worst... dont recommend at all!
Here's my experience."I've ordered a product early November 2013, was supposed to get the product in the week of 9th December 2013. When I didn't receive it, I contacted with customer service (Ms Natalie), she told me that my product is en route and should be getting it within few days. When I didn't get it in a week, I tried to contact her couple of times, but no response. Then I tried to contact customer service using this link, then I was told that my product just shipped from China on Dec 22,2013. I was surprised to find out that I was told a BIG LIE at first time when I was informed that my product is en route, in reality the item wasn't even shipped at that time from its origin. I've all the email correspondence. This is the poorest service a company can provide.
The big surprise was still waiting for me. I've ordered a M (medium) size product for my wife, this is a standard size for her whenever we buy something from North America. But the product we got isn't even S (small) size, it's probably XS (extra small), though it has a tag M, but no way it's standard M size. This is ridiculous. If it were written anywhere that the size isn't standard, no way I'd have ordered it"

This is the worst group-deal site in the world. I saw this site on Dragon's Den and figured I would support a Canadian company being Canadian and all. In the past I have had amazing success with Group-On and in the future will continue to only use them.

In November (9/11/2013) I purchased two items, a scarf and a necklace set for my girlfriend. Both had "delivery by 25/12/2013" so I figured I would buy these two Christmas Gifts. Neither has arried yet, and only on New Year's Eve did tracking numbers appear but both items are still in China according to Canada Post's website. I tried calling them but surprise surprise their site DOES NOT have phone numbers you can reach them at. You have to do some internet site bouncing to find a number thats supposedly them, however they will never pick up nor do they have voicemail. If they do pick up, they immediately hang up on you, I even once heard laughter! The email service is just as bad. I've emailed six times and been emailed back - Zero. If it doesnt come this next week I'm gonna email Visa and get them to reverse the charges.

First couple times I purchased haircut/highlights and got excellent service. Then I purchased Microdermabrasion, my first appointment went great, the second one they never showed up for, neighboring business called them and they said they have a sick child. I drive 90 minutes to this appointment. Team-buy credited my account so I have to use them to get my money. A couple small things hair chalk, necklace, all good. Second Microdermabrasion first appointment great, second one they called 15 minutes before my appointment to cancel I am on the 401.10 minutes from the appointment. 80 minutes driving and I have to turn around and go home. Again they credit my account so I have to purchase from them. Ordered leggings for x-mas gifts delivery week of Nov 27. Today is Dec 27, still no leggings now I have to pay shipping again to get it to family that has left for home. Also ordered a hoodie that was to be delivered the week of Dec 4th. Still not here. They are following up on it. I am done. Come to find out the products are in China. If I order from Team buy Canada I expect it to be a Canadian product. No where did it say coming from China. I will not be ordering from them again. They still can't tell my where my Nov 27th order is. And I call every day since Dec 15th.

Bought a King Size foam topper for our bed. Waited 3 weeks and it finaly arrived. Went to put it on our king size bed only to find out it was a Queen size topper! So several emails and calls later it has been 5 months since we got this and still no resolution. Being they are just a middle guy they don't seem to care, they tell you they have contacted the seller but do nothing to resolve. This is the last purchase from the and dealfind as they are the same company! Stay as far away as possible!

No stars! Maybe minus, if you had that option. My personal story, stated briefly... I purchased two iPhone 5 external Battery Backup Power Cases from Teambuy.ca and after two months followed up to find out why I had not received them. They claim they were delivered and gave me a Canada Post tracking number, which when I entered into the Canada Post site, said it was not a valid tracking number. I have several emails outlining the correspondence, suffice to say, their customer service was "not our problem" too bad.! Teambuy and Dealfind are the same organization, BBB gives them an 'F' and CBC has done a full expose on them. So in my humble opinion, DO NOT use their on-line service.

I have not tried to use my voucher so I don't know if there is an 'end' complaint but my issue is with the way they present a gift certificate which I bought as a Christmas present to a friend. It was to the doctor's house for dinner. The voucher does have the recipient's name on it... good... but it also gives the purchasing information. Ie. How much I paid for it... When has anyone given a gift(well maybe my mother in law) and in the gift card stated what they paid for it... When I called teambuy, they stated that the restaurant needs to know... Well, it specifically states 'Three course dinner for two' on it... why do they have to let the recipient know what I paid for it... very tacky, I think... I will not be buying any gift vouchers from them in the future.

They don't deserve a star. Worst passive aggressive customer service ever! I purchased a coat in November. They said it will be shipped 3-4 weeks. I received a tracking number but it is still in China with Xpresspost waiting. A month has passed.
Purchase Date: 11.09.2013
Expected Delivery: Week of 12.12.2013. I have sent emails and made calls numerous times and they have rudely told me to sit tight, if you have a tracking number then you just have to wait for the coat to be sent. They never respond to your email regarding the issue and they lack customer service on the phone including the manager. I have since reported them to my credit card company. I have never dealt with such horrible customer service. I had to yell and scream and they said you will still have to wait. No solutions. At this point I just want my money refunded.

Horrible. I bought a wooden watch by Earth through Teambuy for my boyfriend and the quality was completely lacking. Scratched surface, the numbers of the watch looked nothing like on the picture provided (in person they were way more shiny and swirly), the watch links kept kinking up and the "wood" looked more like cheap plastic. Furthermore, Teambuy advertised the watch at a value of 322$, when after investigating other online stores, I found that it was at best valued and sold at 178$. I first e-mailed with my complaints and a full refund and they said they could only send me replacement if my watch was "defective". I asked for a representative phone number and when I called on Monday their phone lines were "down". I called back the next day with my complaints about quality and the way that they advertised the product completely inaccurate and they did absolutely nothing for me. They were extremely unhelpful, unsympathetic and attempted to justify their extremely high inaccurate value of the product by saying it is what the merchant wants to sell it for and did not take any responsibility. Overall, I would NEVER buy from this company again. They do not have their customers back, they sell products for way more than they are worth and when the customer realizes this from the crap products they receive, they do absolutely nothing about it.

I also had bought a product before this awful experience, and it took over a month to receive. Not the end of the world, but definitely annoying.

Once teambuy sold you their coupon they are done being nice to you. Bonjour, J'ai acheté trois coupon de chez Yaser coiffure pour une coupe de cheveux, rasage et épilation. Le traitement à débuté par le rasage. Le coiffeur à utilisé un rasoir à lame de barbier. C'était très douloureux. Par la suite il est repassé aux mêmes endroits avec un rasoir électrique à barbe non stérélisé ce qui était très douloureux. Il ma ensuite demandé d'aller me rincer le visage à la salle de bain. En me voyant dans le miroir j'étais stupéfait. Mon visage était en sang. J'ai une grande coupure sur le menton, sous le nez et sous le menton. Je saignais tellement que j'ai pris une photo du mouchoir que j'ai utilisé pour m'essuyer. J'étais tellement dégouté par le traitement que j'ai remi mon coupon et quitté. J'ai acheté trois de ces coupons. Teambuy refuse de me rembourser les 2 autres coupons, qui sont encore valide.