TaskRabbitReviews 689

I put in a request for general maintenance. I did not book anyone, message anyone, speak to anyone but a "Chad" texted me.guess this am to say he was on his way. I told him I never booked anyone, he said I did because I opened message it automatically booked and PAID for him. I was not even home. Why would I book a service and then just forget…in 2 days?! I didn't. Nor did my husband. This man kept insisting I booked him and he was going to my house. This was all very dodgy and a little frightening because of his insistence. I told him not to go to my house and that I'd contact police. He told me I 'wasn't all there" when it was clear the scam wouldn't work. Their site is useless, convoluted, impossible to navigate and I don't use apps. Customer Service equally abhorrent. Do not give these people your address or contact information or credit card as it appears any random person will use them to attempt to enter your home at a random time and/or they will charge you fir services you never agreed to. Scammy and scary.

Absolutely have had nothing but success with each of the taskers that I've used on taskrabbit. And that's where the good news ends. Their recent series of add-on charges is so out of control it can only be considered price gouging of their customers. I'm now switching to a handyman service that has a flat rate and this is a person who actually is bonded and insured and even though the rate is a little high at least I know that rate will not change. It saddens me for the taskers themselves because I'm fairly sure those funds are not even touching the taskers they are all going to Taskrabbit corp. Shady corporate greed.

Tried hiring a house cleaner 4 times, but the persons who accepted the jobs cancelled all 4 times right before the job starts. Completely frustrating. At over $30 an hour for the worker and an additional $12 an hour for task rabbit you would figure some reliableness. Don't waste your time here.

I chose Sardis to come build a huge closet I bought at ikea. He got there on time and build this closet for me in 45 minutes tops. He was efficient, and kind and did a perfect job. I will definitely use him again. I asked if he could do other jobs like plumbing etc. and he said yes he does. So if I were u out there I would choose him for any job.Thanks Sarkis

I hired a tasker with confirmed date & time. After tasker trying to change dates and times he cancelled the job within hours of starting time. Went back to TaskRabitt to get a new tasker to do the job and none were available in this short time. Extremely unreliable. Never again

Let down on first two appointments early morning sms saying they weren't coming try another tasked. Next one turned up did job but scratched new oak flooring in three places. Site stated it was a two maned job, but only one turned up. 7 hours for job finished in 3, price absolutely ridiculous. Will never use again.

This experience was awful. My first time ordering from IKEA turned out to be a nightmare. My bunk bed got delivered with a whole box missing. Then I had several taskers cancel on me. After calling task rabbit I was quoted a $25/hr price with a reduction of $10 for my inconvenience. $200 later was the final price after the tasker finished putting the bed together. Still trying to figure out how a $65 job turned into $200. This was my first and last time ordering from IKEA and using task rabbit. I DO NOT RECOMMEND THEM.

This company will take your money and then they do not bother to help you they do not have a customer service number so have to wait hours on chat live which will take 2 hours to speak to text some one
Fitter left half job and run away

I hired a painter who advertised himself as minimum 2 hours job and providing his own tools; he called me, demanding 5 hours minimum and I have to buy painters tape paper, etc, but we agreed on 4 hours minimum. Next morning a few minutes before we had the appointment, he canceled, leaving me with $80 of paint.and other supplies. He told me to buy tape and all the rest of the stuff. There is no way to complain about him to the company. And it's very difficult to find somebody on the spot for the job that needed to be done today. Just terrible way of doing business

This service is the most unreliable thing that I've ever witnessed. On all three separate occasions I've been able to request the date and time and none of the taskers were able to fulfill their commitment. All of them cancelled and it doesn't seem that they are committed to what they signed up for. Just a complete selfish loss poor company that has no clue how to run their business. I was also forced to give one star because it won't accept the option of zero.

I used Task Rabbit for the first and only time and I hope others can learn from my awful experience. Before you even consider using this predatory service I hope you read this review and google Task Rabbit horror stories, there are so many of them and many much scarier than mine. Here are the reason why you should not use this service.
1) No clear pricing transparency- you are given a "quote" when you request a service, the quotes seem reasonable but in reality this quote means nothing. The tasker sends an invoice to Task Rabbit, the customer never gets to see or approve this invoice. Whatever the tasker says is what you get charged, zero opportunity to dispute anything. Before you even get to see an invoice or are told what you are being charged for they pull the money directly from your back account or credit card. No authorization for the customer. I am sure somewhere in very small print it states this is the process but it is not clear to the customer at all. They make it appear that you just need to give you credit card info to save your appointment time but in reality, they will charge this card for any amount the tasker says even if thousands over the quote you originally received.
2) They take ZERO reasonability for anything a tasker does while in your home. Their claim department stated, "We Have a Happiness Pledge to promote a great experience on the platform. You are welcome to review it here. Just note that it is not insurance. Task rabbit doesn't insure or offer insurance for any losses you might experience during a task." So in layman's terms we hope you have a good experience we take ZERO action to ensure that and if a tasker destroys your home ……too bad.
3) The customer service department is nonexistent. Expect to be on the phone for 45 to 90 minutes just trying to speak with someone about your issue. I have now spend a total of 4 hours on the phone with them and the end result was the claims department will send you an email. Still no refund just pushed to yet another department to start the process over again. I truly believe the strategy is to tire people out and hope they give up.
While Ikea's customer service was outstanding, I still do not think they are innocent in this fraud. If a huge company like Ikea is going to back this service to build their furniture they should be doing there research and not encouraging customers to use a company with such predatory practices. If one has not been filed already I think Task Rabbit and potentially IKEA are headed towards a class action lawsuit.

The tasker rescheduled twice and then cancelled. I guess I will have to assemble the furniture myself

I haven't actually gotten to the point of the plumber actually arriving. I made the first appointment with a featured tasker with many 5-star reviews. He was supposed to come 12:30-1:30. I gave him my phone number. He messaged me through the taskrabbit system he was on his way. At 1:45 he messaged me that he cancelled. Taskrabbit charged me $98 on my charge. I rescheduled another plumber for the next day as the first did not give me an alternate date/time. The second messaged me and said that he would be 7 hours delayed. This is my first time using the service. Will likely be my last. This is super unprofessional. Hopefully the work is more professional than the scheduling.

I hired a person to pick up and deliver birthday cake, I verified and told her I could hire someone else if she could not do it. She confirmed that she could. She did NOT do the task, I reached out to the company ad they did nothing to compensate. Steer clear of this company.

My tasker failed to followup on their job and the company refused to help me resolve the poor work. When I contacted them they said it was too late and they were no longer responsible. I would suggest everyone stay clear of them.

I hired what I though was a plumber, he came made a hole in my wall and told me he couldn't do the job, didn't put any of the shower fixtures on or clean up his mess and told me he would cancel the job on task rabbit and to just pay him for his gas on zelle. I did that and still had to pay for the task he didn't do. They would not refund me anything or accommodate me in anyway. I will never use them again!

Tasker cancelled on me a few hours before and left me scrambling. Other options were literally 4 times more expensive. Task Rabbit customer service claimed they don't monitor or manage the taskers. What kind of help is that? Is have better luck asking someone from the street to help