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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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Right now I would not recommend your company to anyone.
It was a little rough in the beginning but in the end the designer and the production team came through with the exact Curtains I needed. Thanks to the complete staff Very Much for All Your Hard Work It's Great to deal with a company that goes the distance to help you
Thank you, Mike, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our products and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
I haven't received my products yet. I previously purchased something from covers and all and the product is very nice but the shipping is very slow. Im actually concerned I may not get the current product in time for my event on 11/29.
Hi John, Thank you for sharing your feedback and for your kind words about our products. We are sorry that the review link seems to have reached you before the estimated delivery date. When your order was placed, the expected delivery date was November 17, and it’s currently being processed accordingly. We’ll share the tracking details once it ships, and we’re doing our best to have it delivered in time for your event. Your feedback about shipping speed is valuable and will help us improve.
We ordered multiple vinyl curtains in various dimensions. All have arrived in a timely fashion and correct to the order placed. Good quality.
Hey Evy! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great customer service and product. Met expectations nicely.
Thank you, Scott, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product and services. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Excellent quality product. Even called to change Order with no problem excellent customer service and excellent product
Hey Tammy! We are delighted to hear that you are pleased with our product and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Haven't received my product yet Don't know when it's coming That's my concern
Hi Anthony, We’re sorry to hear about the concern with your order delivery and apologize if the review link reached you before your product did. As per our records, the estimated delivery date provided at the time of placing your order was November 11th. Once your order ships, the tracking details will be shared with you via email. You can also check real-time updates anytime by logging into your account on our website. We appreciate your patience and assure you that your order will reach you soon.
Problems with paying I use cards that were good and kept on getting turned down
It was easy to find what I needed and the order was shipped in a very reasonable time. I'm very happy with the tarps that I received. Thank you.
Hey David! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
I don't really have an opinion since I have not received my order. It would be nice to receive some kind of a notice when it is shipped at this point I have no idea if it's on its way or if it's lost in the shipping process. P
Hi Judy, we sincerely apologize for the confusion. It appears that the review link was sent before the expected delivery date. When your order was placed, the estimated delivery date was November 14th. Please rest assured that once your order ships, you will receive an email notification with tracking details. We truly value your patience and feedback, and it will be taken into consideration to help improve our customer experience.
1st
Ordering anything custom (i. E. not a rectangle)is frustrating. Poor communication (if any at all) about pricing. Seems I'm being charged the full cost of a full rectangle for a triangular piece (half the square footage of material).
Also, being asked to "review & rate" my satisfaction of the product, and do net even have it yet.
NOT IMPRESSED
Hello JC, we are sorry for the inconvenience caused to you. As per your concern, the price is calculated based on the maximum width and height that the customer enters. Since we are a custom business, each product is made according to the customer’s specific requirements. Therefore, the prices do not differ, as every order involves customization based on individual needs.
Furthermore, the review system is automated according to a predefined configuration. Unfortunately, due to a technical glitch, the review link was sent to your registered email before the delivery. However, we will certainly consider your feedback to improve the overall customer experience.
Site difficult to navigate. "Custom" size doesn't allow for special shape (triangle).
Ordering and specifying measurements seemed easy and visual on the screen looks accurate to intended needs.
Hey Kim! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Order didn't come on 10/27 as told on my delivery email notification. Called and was told my order is in Dubai, India. I thought it was shipping from a US warehouse. Was mislead.
Hi Trudy, Thank you for sharing your feedback, and we’re sorry for any concern caused earlier. We’re glad to see that your order has now been delivered. As mentioned on our website, all our tarps are designed in Lawrenceville, GA, and manufactured in India. While your order did take slightly longer than expected in transit, we’ll make sure to keep a closer check on such delays moving forward. We truly appreciate your patience and valuable feedback.
I ordered some tarps to cover a screened in porch as a temporary fix but then couldn't use them. Tarps and All got the order cancelled and set up my refund quickly. Great service!
Hey Joseph! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We received our samples today and are very impressed with options. Hope to finalize backyard details soon so we can place and order.
Hey Chris! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
First impression is fantastic. Looking forward to seeing sample then proceeding with order when ready.
Company does not reveal that their products are manufactured and shipped from India. If you want American made, look elsewhere.
Hi Cliff, Thank you for your feedback. As mentioned on our website, all our tarps are designed in Lawrenceville, GA, and manufactured in India. We strive to maintain full transparency regarding the origin of our products, and we appreciate your understanding.
Had an issue with the tarp received. Called custom service and the rep. Couldn't answer the question so he said an email would be sent to me from another customer service agent that would try to answer the question. I received the email, it didn't answer my question so I emailed them back with further details. No one has ever gotten back to me, so I went to another company.
Hi Gregory, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The website was easy to navigate and find what I was looking for, and the product was delivered promptly. My tarp was sturdy and well made, and the measurements were just as I had ordered. I would recommend Tarps&All to anyone looking to purchase a good quality tarp from a company that actually seems to care about its reputation and integrity.
Hey Daniel! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I paid for priority shipping… still haven't recived it. It's been 5 days past the initial estimated delivery date. You send me a survey to ask me to rate a product I haven't even received yet… sounds like you need to work on your logistics and consumer experience…
Hi Michael, We are very sorry for the inconvenience caused and also apologize for the earlier review link you received before getting your order. When your order was placed, the estimated delivery date was October 9th. Your order has already been shipped, and the tracking details have been shared via email -please check your inbox. If you do not receive your order after the estimated delivery date, please email us and we’ll assist you right away. We truly appreciate your patience and feedback regarding our shipping and customer experience.
Date got push up on delivery so I can't really rate anything about the product.
Hi Kenneth, we sincerely apologize for the inconvenience caused. Due to the customization requirements, our team needed to verify the details with you, which has resulted in an updated delivery date. Rest assured, your order has already been packed, and you will be notified with the tracking details shortly. We also appreciate your feedback and will take it into account to improve the customer experience. If you have any concerns, please feel free to contact us.
Kept receiving messages saying my order would be cancelled if I did not pay even after I paid in full.
Hi Stephen, We’re very sorry to hear about the payment issue you faced. Our sincere apologies for the repeated messages after you had already completed the payment. We’ll review this matter internally to ensure it doesn’t happen again. Your feedback is valuable and will be taken into consideration to improve our process. Thank you for bringing this to our attention.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julia, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.