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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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Ship date promised not met - they keep sending me a survey to rate experience (3 now) and i haven't even receieved the product. I tll them and they say ow sorry they are but then again another survey request. Sure would like to receive the product coming from INDIA at some point.
Hi Simone, Our team has reached out to you and has offered a resolution. We are currently awaiting your response to provide further assistance.
Lots of custom options. Website easy to use. Came quick and just as I ordered.
I have sent in pictures and talk to designers, they called me back and confirmed the drawing was received. Then they send me a picture that's not even close to what I've ordered. So I have not confirmed it because I cannot get a hold of anybody to straighten the problem out. They call and let it ring once or twice and then hang up. I called back and they say it's going to be 2 to 4 hours before somebody can call me back. Horrible pitiful customer service. Have somebody call me so I can straighten this mess out or refund my money
Hello Wayne, we are sorry for the inconvenience caused to you. Rest assured that our team will contact you via call to address your concern and process the order further. Moreover, we will surely consider your feedback to help improve the customer experience.
The company sent me updates and when I asked questions, they got back to me very quickly
Hey Susanne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
As long as I measured correctly I expect that this tarp will last all summer!
My order came exactly as expected and I was highly impressed with the quality of the tarp.
Hey April! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
21' x 2'10" tarp with 4 Grommets only. One on each corner. Had to buy Grommet tool to add the other 28. A simple email asking if I made a mistake would have corrected the problem. Image on order page shows grommets all around the tarp. Every tarp I have purchased in the pass had grommets all around the tarp.
Tarps&all just add clarity and include grommets in the price.
Hello Roy, we are sorry for the inconvenience caused to you. As a custom business, we offer different spacing options for grommets so customers can choose as per their requirements. Unfortunately, your order was placed with grommets at the corners only, and it was manufactured and shipped accordingly.
We do share an order confirmation email with all selected specifications so customers can review and verify the details before production. Additionally, the images displayed on the website are for reference purposes only.
That said, we truly appreciate your feedback and will certainly take it into consideration to improve the customer experience going forward.
Please don't ask me for my input
I have not receive the product yet and I have no info as to when it will arrive
Hi Juan, we sincerely apologize for the inconvenience caused to you. The details regarding your concern have been shared with you via email. Please refer to our email for the latest update.
Good, the notification of when the tarps might arrive was a bit slow but responses to my inquiries were pretty quick.
Hey Allison! Thank you for your feedback! We’re glad to hear you were happy with the quick responses from our team. We apologize for the delay in shipment notifications and appreciate your patience and understanding. Your feedback helps us improve our service experience!
So glad I ordered from this USA company! Great heavy tarp!
Just as I ordered. Quality is wonderful!
Shipping and communications are top notch. A+++
Thank you for your wonderful feedback, Carol! We're delighted to hear you loved the tarp quality, shipping, and communication. We truly appreciate your support and your recommendation!
Easy to order! But... to high of "buying total" for free shipping. Us little guys are not going to order that much.
I ordered and paid for a tarp with holes for attaching to my garden gate. What I received, however, was a tarp with no holes and cheaper looking than the photo on your website of the one I ordered.
Hello Don, thank you for reaching out. We understand your concern regarding the missing grommets. Since all our products are custom-made, tie-down preferences such as grommets need to be selected while placing the order. In this case, the cover was ordered with the “No Grommets” option, so it was manufactured and shipped based on those specifications. Kindly note that product images shown online are for illustrative purposes only. Please let us know if there’s anything else we can assist you with.
Never got it. No shipping date, nothing. What's going on?
We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Every detail in making my order correct and arrived great
Hey Rick! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Works great for covering and shading my veggie garden. Sturdy and well made. I recommend!
Hey Steven! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My 2' x 2' tarp was given the same consideration as any other much larger tarp. In addition, it was built with the same quality as a large, larger one.
Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Tarps are excellent. Well made with grommets that are very sound. Material is excellent and size is perfect. Durable construction and look/feel great. Thesw are much better than anything from a big box retailer.
Hey Tomas! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Placed an online order for a custom tarp. CS group and design team were quick to process my sketch and make modifications. Easy and great to work with.
However, I have been asked to review my purchase 3x but have yet to receive the product. Hard to review something I don't have yet…delivery a bit longer than promised.
Hi Rob, Thank you for your feedback.
We’re glad you found the ordering process smooth and our team helpful. We apologize for the delivery delay and the repeated review requests—these were triggered due to a technical glitch.
Your order is in transit, and we appreciate your patience.
Very difficult to actually contact someone to help 3-4 weeks called several times a week, but sales is to busy to answer or return calls, waiting on product to ship
Hi Damian, we sincerely apologize for the inconvenience caused. The details regarding your concern have been shared with you via email. Please refer to our email for the latest update.
I'm very pleased with the two tarps I bought. I custom sized and they fit perfectly. Ordering was easy, shipped quick and the tarps are nice quality. I would order again.
Hey Cyndee! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Presently I am not satisfied. I placed my order (TPA*******) 04-17-2026, on 04-18 got email that said order "in production", but when I login today the status says order will be shipped 04-21, but I have not gotten notification of shipment. Also, the status stated the order will be delivered delivered 04-27. Please update me on when the order will be shipped and delivered.
Hello Jerome, we are sorry for the inconvenience caused to you. Due to a temporary inventory management issue, there has been a delay in the delivery. Our team has contacted you via email with an update and is awaiting your response to process the order further. We appreciate your patience and understanding.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kristy, We sincerely apologize for the inconvenience caused. The review requests were triggered due to a technical glitch, and our team is actively working to resolve the issue.
As per the latest update, we can see that your order has been delivered. We apologize again for the confusion and appreciate your patience and understanding throughout the process.