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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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Communication hasn't been the greatest - really not sure I'm dealing with a company in the USA - phone calls have been bad - can't understand
Hey Travis! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Awes.\n Ome customer service, great website. Easy to navigate custom, choose what you want. How you want it? Pricing is awesome. Can't be great. Experience recommended to all my friends in family.
Hey Daniel! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website kept changing my order when I was trying to check out. I edited it four times thought it was right but found out later the color was changed to black. They said it was already in production so I could not change the color to what was supposed to be gray.
Hi Cliff, thank you for letting us know. We’re sorry to hear about the color issue and understand how inconvenient that must be. We recommend logging in before placing the order so the cart saves correctly, and the email confirmation sent after checkout helps review all details. We appreciate your feedback and are working to make this smoother.
Easy to order and variety of sizes were plentiful.
Hey Linda! We are delighted to hear that you are pleased with our products and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have not received my order.
Almost $500 worth of products
Hey Lyndell! Thank you for connecting with Tarps & All. We understand how important your order is to you, and we want to reassure you that it has already been shipped from our end. The estimated delivery date is December 8,2025. If you’d like us to resend the tracking details or if you have any other questions, we’re here to support you every step of the way.
I bought the tarp and paid for priority shipping and it was supposed to be here today and I didn't get it very upset I'm missing out on work because I didn't get when they said I would.
Hi Jeremy, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Site is easy to use and customize needs
Overcharged; didn't receive order yet; useless chatbot customer service. No answer on phone line. Appears to be a fraudulent business.
Hi Nancy, We sincerely apologize for the frustration and concern this experience has caused. We want to assure you that we take your feedback very seriously and are here to help clarify the pricing and resolve any issues with your order.
As noted on our website, we do offer bulk quantity discounts. However, the discount tiers begin when the quantity exceeds 5 units. Since your order included 5 items, it did not fall into the next discount tier. For quantities between 6 and 24, the price is $107.38 per unit, which is why this lower rate did not apply to your order.
We also apologize for the difficulty you experienced with our chat and phone support. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention.
Please rest assured that your order is being processed, and we are here to assist you every step of the way. If you have any additional questions or need further clarification, we are more than happy to help.
Not well, product not delivered on time, paid for on time delivery no
Hi Rickie, Thank you for reaching out, and we sincerely apologize for any confusion regarding your delivery experience. Upon reviewing the order details, we can confirm that the package was delivered within the estimated delivery timeframe provided at checkout.
That said, we truly regret if the experience did not meet your expectations, and we’re here to clarify anything that may have caused concern. If you have any additional questions or need further assistance, please feel free to let us know — we’re always happy to help.
Easy to place my order; just have yet to receive my tarps. I have high hopes that your tarps will be the perfect solution for me.
Hi Stuart, Thank you for your order and for sharing your experience! We’re glad to hear that placing your order was easy. Your tarps will be on their way soon, and we’re confident they will meet your expectations.
If you have any questions or need updates on your shipment in the meantime, please don’t hesitate to reach out—we’re here to help.
Annoying. I didn't know that ordering an item from you would mean getting bombarded with daily emails.
Hi William, We apologize for the inconvenience caused by the frequent emails. We understand how frustrating it can be to receive unsolicited messages, and we truly appreciate your feedback.
Please know that we take this matter seriously. We can immediately adjust your preferences to reduce the frequency of emails, or if you'd prefer, we can remove you from our mailing list altogether. Just let us know how you'd like to proceed, and we'll make the necessary changes right away.
Thank you for bringing this to our attention, and we appreciate your patience.
Annoying. I didn't know that ordering an item from you would mean getting bombarded with daily emails.
I placed my order last Saturday, the money was charged to my credit card Monday and I haven't heard anything since. I thought that I might at least hear it was in process but the Order Tracking shows nothing
Hi David, thank you for your feedback, and we sincerely apologize for the concern caused by the lack of updates. We’ve checked your order and it has already been shipped, and the tracking details has been sent to you by email. We’re sorry the review link reached you before the shipping notification. Your feedback is valuable and will be considered to improve the experience, and we hope to serve you again in the future.
I ordered a 6' x 10' panel and another 6' x 6' 8" for my dog kennel. The kennel has 6' tall by 10' wide panels (the short tarp is for a door panel) and a true 6' x 10' tarp fits perfectly. These tarps were both 73 1/2 inches on the six foot side so I had to wrap the top over the upper bar so I could cinch the bottom to the bottom bar to keep it as weather tight as possible. That was a pain but workable on the short panel. The long panel has roof supports so I could not wrap over the top bar, I had to cinch at the top and let the inch and a half extra drag on the ground, can't wrap under and can't cinch it. I ordered specifically from Tarps&All so I could get a special size and TRUE to size. The tarps are good quality and would work fine as a simple tarp but I needed more. And for what I paid I probably won't buy from this company again.
I ordered a 6' x 10' panel and another 6' x 6' 8" for my dog kennel. The kennel has 6' tall by 10' wide panels (the short tarp is for a door panel) and a true 6' x 10' tarp fits perfectly. These tarps were both 73 1/2 inches on the six foot side so I had to wrap the top over the upper bar so I could cinch the bottom to the bottom bar to keep it as weather tight as possible. That was a pain but workable on the short panel. The long panel has roof supports so I could not wrap over the top bar, I had to cinch at the top and let the inch and a half extra drag on the ground, can't wrap under and can't cinch it. I ordered specifically from Tarps&All so I could get a special size and TRUE to size. The tarps are good quality and would work fine as a simple tarp but I needed more. And for what I paid I probably won't buy from this company again.
Nice to be able to buy American. I'd like to purchase another.
Hey Bob! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Nice to be able to buy American. I'd like to purchase another.
Hello Mark, we are sorry for the inconvenience caused. Please be assured that the product has been shipped from our end, and you have already been notified with the tracking details. The package should be delivered to you soon. Our team will also be reaching out to you via email to share the details. If you have any other concerns, please feel free to contact our customer support team via call or chat.
Very customer oriented experience. Tarp measures were custom order. Communication was to the point and easy. Tarp turned out to be a perfect fit.
Hey Regula! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service. Product was exactly what I wanted and ordered.
Hey Steve! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great service. Product was exactly what I wanted and ordered.
A glitch in the web site caused the default size to be ordered. Although I contacted the company immediately, canceling was not allowed and refund or correcting the size was also not allowed. A very unpleasant experience.
Hi Bonnie, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It was refreshing to purchase these and have them meet our expectations.
Installs with ease. Less than 10 minutes to install. We used bungees with plastic bobble ends we got online.
The look and function of these tarps made us happy. I was very pleased with the cost. The many options when customizing online was helpful.
We recommend them to our friends.
Hi Stephanie! Thank you for sharing your experience. We're glad the product met your expectations and was quick to install. It’s great to know the look, functionality, and customization options worked well for you. We truly appreciate your recommendation and support. If you need anything else, we're always here to help!
It was refreshing to purchase these and have them meet our expectations.
Installs with ease. Less than 10 minutes to install. We used bungees with plastic bobble ends we got online.
The look and function of these tarps made us happy. I was very pleased with the cost. The many options when customizing online was helpful.
We recommend them to our friends.
The fit and final product and perfect and have recommended it to family and friends.
Hey Jason! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Debby, thank you for sharing your feedback, we’re truly sorry for the communication challenges you've faced. We understand how important clear support is, and we’re actively working to improve phone interactions to provide a smoother experience. We appreciate your patience and thank you for bringing this to our attention.