On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The Tarp that I received is of top Quality Material and put together very well. The craftsmanship is top notch.
Hey Michael! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great. Even though I cancelled my order because I found a better price, they were great to cancel the order.
Hey Tom! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
If you call, all you get is a recording saying this call is being recorded. The recording constantly repeats itself-never stops. No one answers the phone. If you email, you will never receive a response. Horrible customer service!
HI Fred, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The fact your company offers a speed up usually means the company only cares for money. Why else offer next day or wait weeks?
Hi Charles, Thank you for your feedback. We would like to share that at the time your order was placed, the estimated delivery date was April 6th based on the free shipping method selected. All orders are processed according to the chosen shipping option, which is why the charges vary depending on the delivery speed selected. We appreciate you sharing your thoughts on this, and your feedback is valuable to us and will be considered to improve our overall experience.
Needed for our bathroom shower window for more privacy. The price was great.
Hey Donna! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We live in Arizona and the sun is very harsh on anything exposed to the sun constantly. Pool equipment is expensive so we need something heavy duty and durable to shade the equipment without spending a fortune. Glad I found this company. The tarp and bungees will work perfectly.
Hey Darcy! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Built to my specifications, heavy duty construction and quality material used.
The tarp arrived fast.
Thank you, Kurtis! We’re delighted to hear that the product met your exact specifications and that you’re pleased with the heavy-duty construction and quality materials. Your feedback truly means a lot to us, thank you for your support!
I've been thinking about making a banner for a few months, but couldn't figure out how to do it. Once I decided on canvas, a quick Internet search brought me to the website. I had a specific size I wanted, and it was easy to order a custom made canvas banner. I could even order grommets and webbing around the edges. It had everything that I needed.
Hey Hilary! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The website was easy to navigate. Custom order was easy to submit. And it was easy to check out.
Easy to use, good product, looks good and delivered on time as promised.
Hi David, thank you for your feedback! We’re glad to hear you found the process easy and that you’re happy with the product quality, appearance, and timely delivery. We truly appreciate your support!
So far, so good! We'll see how it holds up to SW Florida Summer heat!
Hey Cheryl! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I did not receive the item I ordered, so my experience has been negative especially if you think I have received it already. Please check your records and update me on where my item is. Thank you.
Hi John, As per our records, your order was scheduled for delivery on 23rd March and has already been shipped. We apologize for the confusion caused by the review request being shared before the delivery was completed. The tracking details have been sent to your registered email address, which will provide the latest status of your shipment. We request you to kindly check the same and let us know if any further assistance is needed. Your feedback is valuable to us and will be considered to improve our overall experience.
Made to my measurements with a black border and grommets punched every 12 inches. Definitely will last through the warranty period if not much longer than that. Shipping was incredibly fast, ahead of estimated delivery date. Very satisfied, highly recommend.
Hi there, thank you for your wonderful feedback! We're glad to hear the cover was made exactly to your measurements and that you're happy with the quality, border, and grommet spacing. It's also great to know the delivery arrived ahead of schedule. We truly appreciate your recommendation and support!
Clear communication on shopping experience. One improvement would be to clearly identify "Shipping Address" and not as a "Saved Address." Otherwise, using Amazon Pay was quick and easy. All went well with my first order, that is why I have returned.
The products I ordered, and the products I've ordered in the past, have always been great quality, priced reasonably, and shipped quickly. Nothing disappoints. I got them to cover the outside stall doors to keep the horse flies out this summer, yet let the air flow through the barn. They are sturdy and should last many seasons.
Hey Sandy! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had problems checking out several times. The site would not process my credit card or it was taking so long that I would have to stop and start over. Finally, on the second attempt today, I got it to work. Almost shopped elsewhere!
Amazing staff and company, very knowledgeable and friendly service, helped with special requests
Thank you, Charlie, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
Easy, it was nice I could get it customized to exact shape and logo.
I couldn't delete items from the cart. I also had trouble trying to add or check out other accessories.
Hello John, we are sorry for the inconvenience caused to you. If you face any issues, please ensure that you are logged in to your Tarps&All account. You may also try placing the order using a desktop for optimal performance or refresh the page. If the issue persists, please contact our customer support team via call or chat. They will be more than happy to assist you.
I sent multiple emails and I called. They could not give me an answer about my order. Looks like a scam
The emails were redirected to a complete different email address and the customer service representative seemed to be overseas and I could barely hear and understand him.
Hi Sylvia, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The tarps with the clear vinyl windows are going to be perfect when the weather gives a problem when we have outdoor activities!
Hey Bruce! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Too many emails for nothing and most interactions with phone staff except for a guy named Albert? Were ridiculous in their length and lack of knowledge. All leading to my disappointment in the tarp Amazing to say the least! That's why I refused to give a review, after being asked multiple times, until I got the tarp
Hi Robert, we sincerely apologize for the inconvenience caused. We’ve already shared a resolution with you over email and appreciate your patience.
Very easy to order online, nice to be able to order a custom size for your project, and get grommets spaced at your preferred distance with reinforced webbing. Arrived within a week.
Hey John! We're pleased to know that you had a positive experience with us. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Nice to be able to customize the size of tarp and how many grommets you want. Very easy to order and discounts are a big plus.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Erica! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!