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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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I placed the order by looking at the photo thinking this will be perfect for my need. Upon completion of order, I realized the rivets had to be checked. I'm disappointed that I didn't notice that upon 0rdering. Now I have all that vinyl without the rivets, was planning on using on my gazabo for wind protection, now have to figure out how to tie onto the metal posts.
Hey Gary! We are delighted to hear that you are pleased with our product, ordering process and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I had an outstanding experience with TARPS & ALL. They went above and beyond to create a specialty curtain that met my exact specifications. From the start, they offered a range of choices and took the time to explain each option clearly with pictures on their website, ensuring I felt confident in the decisions I was making. The craftsmanship was impeccable—the curtain fit perfectly and was finished to a very high standard. What impressed me just as much was the customer service. Every interaction was professional, responsive, and genuinely helpful and they kept me updated with timely emails keeping me apprised of the progress of my product from order to arrival at my address. They made the process seamless and stress-free, showing real commitment to quality and customer satisfaction. It's rare to find a company that combines technical precision with such personalized service, but TARPS & ALL delivered on both fronts. I highly recommend them to anyone looking for custom tarps or specialty curtains.
Hey Marcia! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This was a great shopping experience. It is the closest thing to giving directions to someone to make the exact item needed. I wanted a mesh curtain of a specific length and also put in grommets at specific intervals.
Ordered it and was given an expected date of 9/30. Got a revised delivery date of 10/6 but it arrived on 10/3. Just what we ordered and it looks great.
Hey Scott! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Seems to be very user friendly. Looking forward to the finished product!
Screens came fast! Was super easy to order custom sizes to fit what we needed. It was nice that I didn't have to email back and forth or be on the phone with a supplier, instead I typed in the sizes I needed and they came super fast!
Hey Jason! We are delighted to hear that you are pleased with our product and process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Paid for priority shipping. Tarp was supposed to deliver on day 3 and didn't deliver until day 8. Customer service said there was nothing they could do. Did not care how much of an inconvenience it was.
Hi Robin, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Exactly what I ordered! Quality product! Fast delivery!
Hey Stefano! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered a custom rectangular tarp with grommets 24" apart as a cover for our new sandbox. The tarp arrived earlier than expected and is as described in terms of quality and dimensions.
Hey Bradley! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The ordering process online was very easy, and explained very well. The prices cannot be beat!
Hey Steve! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
From the moment of my order until its arrival today, Tarps&All has been communicative, cooperative and replied quickly to every question and concern I experienced along the way. While the tarps are great, it's the company and its people that made this such a pleasant experience.
Hey Sanford! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was unsure of what to expect as this product was far less expensive than the competition.
Hey Ariadne! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Dont hide the truth about the origins of the product
Hello Chris, we sincerely apologize for the inconvenience caused. At the time of placing your order, the ship-by date was provided on the cart page, and we can confirm that your product was shipped from our end before that date. As mentioned in the FAQ section of our website, all our products are manufactured in India to give customers a clearer understanding of the shipping process. Rest assured, your package is on the way and will be delivered soon. If you have any further concerns, please feel free to contact us.
Ordered two identical pieces. The grommets dont even come close to lining up. GARBAGE quality.
Hello Richard, we are sorry for the inconvenience caused. The material has been shipped as per the specifications mentioned on the website. We also offer a free material swatch kit on our website so that customers can review the options and get a better idea before placing an order.
Regarding the grommet spacing, it is done according to the order details at 6", starting from one edge, and the last remaining grommets are adjusted based on the tarp size. Unfortunately, we were not aware that both tarps would be used together for alignment. If customers have any specific requirements, they can mention them in the “Any special request for us? ” box while placing an order, and our team will be happy to accommodate those needs. As your feedback is valuable, we will surely take it into consideration to further improve the customer experience.
Not happy waiting for results on other not delivered
Hey David! We’re truly sorry for the inconvenience caused. We always strive to provide efficient service to every customer, and we regret that you’re experiencing a delay with your delivery. We’ve escalated your case to the concerned team for immediate review, and they are working to resolve this at the earliest. You’ll be updated shortly with the latest status and tracking details. We sincerely appreciate your patience and understanding.
Arrived quickly. Seems sturdy enough for Alaska winter, we will see in the spring how it fares. I was surprised to have to pay an additional fee to UPS, I think it was the tariffs which is unusual as I thought they were on the country of origin.
Hi Carmon, Thank you for sharing your feedback. We apologize for the unexpected UPS fee, so, if you were charged, please contact our support team and we’ll assist you. We’re glad your pergola enclosure arrived quickly and appears sturdy, and we look forward to hearing how it performs after winter.
1. This is NOT an American company 2. No notification of additional fees until product arrived at door A very deceptive company and I will not do business with them again.
Hello Elsbeth! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Hey Matt! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Paid for expedited shipping in two days. It has been a week and no product. Called company and asked for refund for shipping and they basically said tough luck!
Hi George, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Ordered a custom size Super HD tarp. Arrived earlier than expected. Utilized an online discount and it was applied as promised.
Hey Charlie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was disappointed as I signed up for the newsletter for 25% off my order and the site did not credit my order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Glenda, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.