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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Fabric picks lint and pet hair out of the air.
December 2, 2022

I purchased a hoodie. The fabric is cotton, and recycled polyester. It picks up lint and hair from all over the place. I get it cleaned, wear it out, come home, and there is all kinds of stuff on it. Be careful. (order #*******526!)

Date of experience: December 2, 2022
Georgia
1 review
0 helpful votes
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Over it!
November 29, 2022

I ignored all the videos showing racial profiling while customers were shopping inside your stores. But it was really disappointing Black Friday. You guys took a few dollars off the prices showing all you care about is money! The prices is too high!

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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I am very disappointed with the way that Target handles it's online sales notifications. Normally, from Amazon or any of other retail stores, when I place an order I receive a conformation that the order is being processed and that my order will be fulfilled.

When I order from Target, I receive a "Thank you for your Order," notice along with a message that I will receive an email conformation. However, Target does not send the conformation notice. Instead, Target waits until the order is ready for pick-up at the store before sending the confirmation notice.

If the order is late or not received from Target I have been calling my local store to check on the status of my order. However, my Local Target store does not answer their phones (at the Lodi CA store). Target is a great store, however, I find that without the store proving a confirmation notice, I am constantly wondering if the order was processed and if and when the items that I ordered will arrive.

I am limiting my on-line Target shopping at this time.

Date of experience: November 28, 2022
Missouri
1 review
0 helpful votes
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Went there and found exactly what I was looking for - no other place had it - a hanging shoe rack not by door but in closet. Have found other things there too that no one else had. Glad they are in Tiffany Springs!

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
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Dont USE SHIPT! Owned by target to screw you! Must return in seven days or they WONT REFUND YOU! Big screw from TARGET THE OWNER OF SHIPT! Then they play LYING customer Service PEOPLE game! Target alson plays games with what they will let you buy online. Do Amazon at least you get treated decently!

Date of experience: November 23, 2022
Ohio
1 review
1 helpful vote
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Please please please come to piqua ohio target we Desperately need you we really only have walmart. And they suck miss target so much

Date of experience: November 22, 2022
Minnesota
1 review
0 helpful votes
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When ordering from Target.com they do a pre-auth on your card AND they charge you for the purchase. It takes up to 7 business days to get that pre-auth dropped from your account. It's like they charged you twice. Ridiculous!

Date of experience: November 18, 2022
Florida
3 reviews
3 helpful votes
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ENGLISH PLEASE!
November 18, 2022

It doesn't matter what the culture is. However, in order to successfully run your business it's imperative to have employees speak English. What is the point of being in business if customers cannot even get a simple location of a product because employees don't speak a spit of english. I almost left the store and done business someplace else if I was unable to locate the product. The consumer cannot be responsible of learning a variety of languages just to go to the corner store. Please do something about this.

Date of experience: November 18, 2022
Alabama
1 review
0 helpful votes
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Deceptive
November 18, 2022

I placed an online order and it showed I was getting $10 discount. I placed the order and when I received my credit card it showed that they came back and charged me for the $10 so I in fact did not get a discount on that order as they led me to believe. I called and they would not give me the discount on that order saying that the discount was for a future order, but THAT IS NOT WHAT THEY LEAD YOU TO BELIEVE WHEN YOU PLACE YOUR ORDER! They do not stand by what is right what they showed was going to happen. They deceptively do that so you have to buy something else. IT SHOULD NOT HAVE SHOWN AS A DISCOUNT ON MY ORDER AND THEN TAKE IT AWAY FROM ME LATER! BAD BUSINESS PRACTICE! YOU CAN'T TELL ME I'M THE ONLY ONE THAT HAS FALLEN FOR THIS!

Date of experience: November 18, 2022
Nevada
1 review
0 helpful votes
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Bad service
November 15, 2022

I went to put an online order in for a in store pickup and they wait to tell me 5 hours later that they no longer have the item when I put it in my shopping cart to start with they had the item. So why wait to tell me that that the item wasn't in stock.This should of been brought to my attention when I put the order in from the beginning.

Date of experience: November 14, 2022
Florida
1 review
10 helpful votes
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Worst delivery
November 9, 2022

I ordered multiple bottles of Harry's body wash as stocking stuffers for several family members. It was a large order and arrived in 3 boxes, none of which had much packing material…one had nothing, one had a plastic bag and one had the products zip tied together that broke during shipping and a too small air pillow in there, the products were thrown all around and arrived damaged. The products all leaked or arrived with broken and smashed lids.
Target 1

Date of experience: November 8, 2022
Indiana
1 review
2 helpful votes
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Target optical.com
Prescription glasses Order # ************** took almost 1 month, and received wrong defective, now it's been 2 weeks they asking me to return before replacement ordered, and in the mean time go blind without, don't work or drive.
Illogical customer service with bad attitude.
I will never recommend any purchase at target.com

Date of experience: November 8, 2022
Kansas
1 review
0 helpful votes
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Bad business
November 4, 2022

I've been with Target for a long time. Yesterday my friend did a price matching for a Kitchen aid stand mixer for 134.33usd (online price 249.99 usd). Anyway, today I chat with their CS and they said they could not do price matching for me. Is it some kind of preference? It's unfair that some people can do price matching some people don't.

Date of experience: November 4, 2022
Illinois
1 review
0 helpful votes
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Military Discount
November 1, 2022

Today 10/31/2022 I went to the target store in Golf Mill I purchased a few things when I went to check out I was told that I can't use my military discount even though I signed up to use it. I saw that it begins on October 30th. I think I got cheated

Date of experience: October 31, 2022
Missouri
1 review
0 helpful votes
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Horrible
November 1, 2022

My daughter bought me a TV for my birthday. That night we open it to set it up. Plug it in and it doesn't work. The very next morning she takes it back to exchange it, only for them not to exchange it. The serial numbers don't match although that's how it came. Not only that it was missing screws for the stand. She calls corporate only for them to give her the run around. Mind you we've had this TV less than 24 hours. I call corporate and they tell me to bring it back and call when I get there. So I do that. When she gets back on the phone she tells me that she can't do anything. This is after we call and explain exactly what happened 3 different times. So I just hauled a huge TV out of my house for absolutely no reason. This was a waste of my time and energy. I didn't do anything but take it out the box and plug it up. I bought TVs throughout my life and this has never happened to me. I will never be shopping at Target again. After this horrible experience I hate that store.

Date of experience: October 31, 2022
California
1 review
0 helpful votes
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I had some returns and for some reason it never got add it to my account. Really disappointed customer service couldn't help me. And customer service phone sucks.

Date of experience: October 29, 2022
Washington
3 reviews
0 helpful votes
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Racist company
October 25, 2022

All they have are black people on their commercials. Where are the BROWN, WHITE, RED AND YELLOW? I WILL NEVER SHOP THERE AGAIN!

Date of experience: October 24, 2022
California
1 review
2 helpful votes
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Feel cheated
October 25, 2022

I went to Target in Westlake Village to buy a coffee maker, nothing fancy. The Hamilton Beach was on sale, and I got it, paid $25+ tax. When I got home, the package was missing the basket.
If the merchandise was defective, why don't you make that obvious? I think this is cheating the customer. Very annoyed. Does not deserve even one star, but the system does not let you write a review without.

Date of experience: October 24, 2022
New Jersey
1 review
0 helpful votes
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I purchased Cuisinart coffee grinder within 60 days ago and it stopped working. So i called the place that i purchased it from, Target. They are as difficult as can be with customer service. SAVE ALL YOUR RECEIPTS AS THEY WILL NOT HELP YOU IF YOU CANT FIND IT. So, one $60 purchase down the drain, BBY will always back up customers, and will shop for small appliances from them, from now on. Anybody in need in coffee grinder that does not work, wonder if they buy remanufactured items from vendors to save money. Good Luck

Date of experience: October 23, 2022
Texas
4 reviews
1 helpful vote
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I have been shopping on target website and I have no complaints. Gabriel Culiat believes it is easy to navigate and place orders. My items always arrive quickly and they always have the best prices.

Date of experience: October 20, 2022