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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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Poor Customer Service
December 21, 2022

Purchased bike for Christmas. Two days later it went on sale. I did not have my receipt and girl at service desk said bring receipt back in anytime before Christmas and they would honor the sale price up to Christmas. That was a lie they did not honor the sale price after bringing my receipt back in! Very poor customer service!

Date of experience: December 20, 2022
Massachusetts
1 review
0 helpful votes
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I bought several gift cards at target for Christmas gifts they got mixed up called about finding balance was asked for seq # which I didnt need to scratch anything for and was told the card was used up?"?(It was still in sleeve and silver scratch area was NOT scratched but they claim it was used up... I was sent to expedited division was told by this person I had to scratch the silver off I did then was told the card was not used and still had amount I paid for...so here I am with a gift card and the silver scratch off scratched and "supervisor told me they could send me out another gift card but it won't get here til AFTER Christmas she said I could NOT use this card which THEY screwed up on me to buy another gift card they *******@CKED me im done with this TOILET store and their customer service I will be taking my business elsewhere from now on this store STINKS

Date of experience: December 20, 2022
Virginia
1 review
0 helpful votes
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One pissed customer
December 20, 2022

I ordered a transformer for my grandson and was charged twice of $74.19 I haven't received a credit I was told the second charge was a security charge that would eventually be credited back to my account I am very upset

Date of experience: December 20, 2022
Washington
1 review
0 helpful votes
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Credit Card
December 21, 2022

A joke to get a Target Credit Card. Target had a special, n I have a credit score of 840, Have no debt. I didn't need this card but the special was a decent one n it was Christmas. Granted had a Target card before, just dont believe in stores credit cards. Thought use it once n be done. Target had me jumping through hoops, because I have a alert on my credit. Everyone should have some protection on their information. Target wanted me to mail all my secured information. I declined this card, I don't trust the US Mail at all. Dont do it. Be smart stay away from Target Credit Card/stores; if you can't pay it in full. What's the interest rate 29%.

Date of experience: December 20, 2022
Utah
1 review
0 helpful votes
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Waited to pick up an oder at Walmart 5 hours after it was supposed to be ready. They never pulled it till the next day then get an email they sold the product to someone else.

Date of experience: December 20, 2022
Colorado
1 review
0 helpful votes
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They bait and switch
December 20, 2022

We ordered a TV on the 8th of December for pick up at a local store. We were given the location and a time of 8pm. We didn't receive the email it's ready for pick up. Instead we got an email stating it will be shipped and delivered by Thursday at that point we were annoyed but not mad. We called target and they said to call a different number they have no way to check on delivered products. When I called the provided number I was told it has not been shipped and I can wait a couple days to see if it ships. Then was told since we did the delivery option which we did not pick we can't go pick up at any store. They have been paid and said if we start the refund process it will take 7 to 10 business days! I have heard from no one and have had no help in resolving. This was the most unethical transaction We have experienced. We are hoping to have the TV in time for Christmas. This is an experience will not have again because we will not buy from them again! I will recommend to all my family and friends to avoid Target as a whole! In store and on line!

Date of experience: December 19, 2022
Florida
2 reviews
0 helpful votes
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Never Received my Order
December 18, 2022

Bought an iPad and an Apple pencil. Target shipped via FedEx. I got a delivery notice from FedEx but never received the package.
My security camaras confirmed that NO package was delivered. Also, according to the FedEx driver the package was signed by H HENRY. This person doesn't exist in our house or for that matter our neighborhood.
FedEx did want to do anything about it and Target just said it was delivered. I lost the money.

NEVER BUY ANYTHING FROM THESE CROOKS!

Date of experience: December 18, 2022
Texas
4 reviews
0 helpful votes
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Went to Target in Lewisville this evening and bought six items. Of the six items, only the fresh chicken rang up as the marked price. Eggs were about $2.00 more at the register than their marked price. Yogurt was more than 50 cents higher than the marked price and some frozen chicken I purchased was almost $2.00 more than the posted price. Corporations are definitely taking advantage of "inflation" to raise prices ridiculously high and continue to use bait and switch techniques to overcharge you. Truly sad when you go to buy groceries and you have no idea what the price of the items are going to be since the prices on the shelf aren't even close to being correct.

Date of experience: December 17, 2022
California
1 review
3 helpful votes
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Bought something at Sacramento SW Store. They asked me to install target app. No issues so far. When I told them that I should not have to install the app and their competitors do not require that. It was just friendly feedback that they could ignore. The supervisor said - We are a different store. He cut me off and walked away. Called their customer service to share my experience. They said if I do not like target's procedures, I can take my business elsewhere. What a rude company!

Date of experience: December 16, 2022
Nevada
3 reviews
7 helpful votes
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Zero stars
December 17, 2022

On December 7,2022 I order Christmas gifts. For 6 days they kept changing my delivery date. Come to find out everything I order was on back order. How are they promising 2 day shipping if they don't even have the items in stock? Then they promise I will receive my items on December 19. How is that possible when the items still hasn't shipped. I will never buy anything from target ever again now I have to wait for the pending charges to drop off my credit card. I will never buy anything from Target again.

Date of experience: December 16, 2022
New Mexico
1 review
0 helpful votes
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No inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...no inventory...

Date of experience: December 15, 2022
Arizona
1 review
0 helpful votes
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Fraudulent online services
December 13, 2022

I searched for a specific Lego set for Christmas for my grandson. I paid for the Legos online on the Target website. After a few hours I received a notice the product was no longer available and I was given the option to select another store that had the same item for pickup, which a did. After making this selection I received a notice that my purchase was no longer available. Great! I then chatted with customer service and requested a refund as I decided to go to a store rather than purchase online. Well, although a refund will be issued it will take 30 days! What!?! This is over $200 - why 30 days?

I find this very disturbing to not have a product after it shows available and then hold the customer's money for 30 days. I will no longer shop at Target!

Date of experience: December 13, 2022
New Jersey
2 reviews
0 helpful votes
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We purchased a scooter for our grandson recently. Online shipping dives no up dates, just what they have predicted. Our item was stated to be here 3 days ago. Nothing arrived, now its past the delivery date and still no updates. We are unable to get any information as to where our item is. Don't buy anything from TARGET and have it shipped to you. Buy it in store if it's the best price or get from AMAZON or WALMART who at least give you up dates shipping info.

Date of experience: December 13, 2022
California
1 review
1 helpful vote
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Fatass $#*! should focus her on her diet instead of others what do you mean i am not paying for my things i obviously am stupid as $#*! with caca attitude stop staring at me ugly $#*!

Date of experience: December 12, 2022
Texas
1 review
1 helpful vote
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Delivery Sucks
December 11, 2022

When u say ur going to deliver, deliver dam it. I will NEVER order from Target again! The say they deliver and take a blurry photo of someone's door, not my door! Target can suck my big toe! Thief's are delivering

Date of experience: December 10, 2022
Georgia
1 review
0 helpful votes
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Gift Card Fraud Victim
December 9, 2022

I purchased $2,000 in gift cards and attempted to use them.
It turns out that someone had already shopped with the cards.
I called Target's Guest Service Division and filed a Claim. The
Next day I get an email telling me they didn't find any suspicious
Activity on the cards. I sent the store copies of the receipts and
Also the front and back of the gift cards. I am very sad and also
Disappointed because it's Christmas time and I have lost my
Money and no one at the company seems to care. They won't
Even offer to replace the gift cards for me.

Date of experience: December 8, 2022
Florida
1 review
0 helpful votes
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DO NOT SHOP THERE
December 9, 2022

They use shipit and deliver wrong product wo contacting customer for substitute

Target says not their issue and shipit says the same. Customer inconvenienced and they won't do anything about it. STAY AWAY FROM BOTH! Brendan the manager was extremely useless and took no responsibility. Blamed it all on shipit. WORST EXPERIENCE EVER
STAY AWAY FROM THEIR SERVICES!

Date of experience: December 8, 2022
Mexico
2 reviews
14 helpful votes
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I love Target from Bellingham, but sometimes I prefer to go to the one north of Seattle. I love their product variety and I can get great quality products at a reasonable price. My favorite section is clothing, with these prices skyrocketing, it's hard to get fair prices for good quality products. Target will always be my favorite store to go!

Date of experience: December 8, 2022
Maryland
1 review
0 helpful votes
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Today I went to Target to use a gift card that they gave me the scratch off in front of the cage to use it. It turned out that I had nothing with a balance that they had blocked, I spoke to customer service and they told me they need the purchase ticket for the card but if someone He gives it to you, you don't need to ask for the e-purchase ticket and they didn't return the valance, that's not right, I see it as a robbery to the terrible customer service

Date of experience: December 6, 2022
Colorado
1 review
0 helpful votes
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I thought Target was a better company than this. Because our computer and emails were hacked, requiring us to take our computers in for repair and to have them cleaned, also requiring us to change our email address and notify all of our contacts, we did not receive our email bill from Target for $17.65. We changed our email address, etc. with Target as well. It was a very time consuming and difficult period but at the same time my husband was diagnosed with a serious illness. He is the bill payer in the family. We usually paid cash at Target but would occasionally use our Red Card. In any case, we never received our $17.65 bill and discovered that my extremely good credit scores had lowered considerably. When finding out why, that it was Target that had sent in the negative information to the credit bureaus, this caused all kinds of issues with our credit for such a very small amount of money. We would never knowingly jeopardize our good credit for the small amount of $17.65. We were told by the credit bureaus they would remove this negative information from our report if Target would notify them. However, Target would not cooperate after explaining all that happened. I always thought Target was a good, honest company but they told me it could not be changed which is totally not true. I am very disappointed they would not take the time to change this negative information with the bureaus in light of the facts presented to them. We cancelled our card and will never return to Target again.

Date of experience: December 5, 2022