TargetReviews 1,744

I have bought everything from a car to shoes on the internet and my latest purchase at target.com has been the worst experience by far. I give them 1 star, because the ease of finding items and purchasing them was acceptable by current standards. After the purchase, everything else has been a nightmare. They sent me the wrong items, and when I called customer service to get it corrected, the agents were only marginally fluent in English, and it was difficult to understand what they were saying. They told me I had to arrange for the return shipments, and that they would immediately ship the items I had originally ordered. This all only took about an hour of waiting on hold. They emailed me shipping labels, but when attempted to print, the function wasn't allowed and a message instructed me to contact the same customer service agents to resolve. On the shipping papers it said I could return the items at a Target store, so I took the items there to avoid the call in customer service, and the manager at the store spent an hour on the phone with the same customer service and after that I was told I couldn't return the items at the store, but that I would have to ship them back to target.com. I just found out yesterday, that they never sent me my original order as I had been told by customer service. Thank you target for taking my money, time, and patients. Clearly, customer service is not one of your priorities.

I purchased a gift card for a family in need to purchase Christmas gifts for their children. Nearly 2 weeks later, after numerous emails & phone calls, 3 days before Christmas, as best I can tell, the gift card was never shipped. I have been given the run around, & most recently told to call back in 2 days, to get a refund. There has been zero effort to remedy the situation, on the part of Target customer service. I uderstand that mistakes happen but I am incredibly frustrated at the way the problem has been handled, after the fact. I will take my business & my dollars elsewhere & encourage others to do so as well.

I'm a die hard Traget fan, and proud of it! However, I detest their clothing mostly because it is ugly. I DO love their home furnishings though!

I bought $800 worth of stuff online to finish my bedroom in our new house, and it said the shipping would be about half a month. They were wrong. THE SHIPPING WAS 3 DAYS. I'm serious- they sent my stuff early:)

The quality was amazing, as it usually is with Taret furnishings. I now have a completely furnished room, and it looks like a picture out of a magazine. I am completely happy with everything I got :D

I can't say enough good things about my online shopping experience with Target. I shopped from a relatives " baby shower wish list" and I purchased numerous larger sized items as well a number of smaller items. They say larger orders could be broken up into several deliveries and I was pleasantly surprised that they sent everything in one order. Great prices, fast shipping & really good communication with provided tracking information.

Website is kind of hard to navigate - cheap - compared to many other stores like nordstroms, but the prices are great. Was able to get my grown son 3 shirts, 2 pants for $53.00 -- free shipping -- came in about 3 days and quality was fine. (better than Walmart) Check retailmenot for coupon codes -- also they have all kinds of specials like buy 4 items, get 25% off all, clearance sales, etc. I say they are worth the price you pay - its Target after all, not the mall. Fast shipping, exactly as ordered.

Overall, I really like Target the store. It is where I prefer to do my home/book/cleaning/toy etc. shopping. The prices are reasonable and the selection quite large and diverse. The stores are well laid out, look good and you don't feel like your in a discount-building.

That being said, one thing the_stores_ need to fix is their supposed price matching. It is advertised in huge banners that they will match any ad price (and you have to bring the ad). Ok, bringing the ad is easy. I have_never_ had Target actually honor this policy. What it doesn't state is that the ad cannot have a quantity limit, date limit, be a 'special 'buy' -- there is always *something* that prevents them from actually matching a price. POOR service and misleading advertising especially when other stores WILL match the same ad.

The website is ok. Lots and lots of stuff but the search engine needs work. You get hundreds of results that don't match the search criteria. I especially hate having to search multiple areas for the same stuff: I shouldn't have to go search KIds and Games and Leisure and Clearance to find some puzzles!

But, the on line clearance items are amazing! WOW on the bargains.

I do like the wedding registry on Target.com but think that if I'm buying off the registry it should be sent to the bride/broom for free. I only buy items that are shipped free or I go to another store that ships wedding gifts without charging me. I also wish ALL the items in the registry were available for purchase through the website. If I/gift-givers don't have a Target in our town, I can't give those items. Frustrating.

Lots of good, some bad, hence the 3 out of 5.