TargetReviews 1,744

I ordered an above ground pool on 8/1/2013. Web site said delivery date would be between 8/8-8/13. The delivery date was very important!

They waited a whole week to let me know the order was "delayed" and wouldn't arrive until the 20th-22nd. I immediately called and cancelled the order on the 7th, and then got an email later that day that my order had "shipped". I use quotes because the order did not actually ship, according to UPS, until the 19th.

However, the entire time their customer service insisted the package was en route with UPS and would arrive on the 20th-22nd. My only option would be to refuse the package when it gets here and wait for a refund. It didn't end up arriving until the 26th. Unbelievable. Now I have to wait two weeks for a refund.

Every time I called customer service they just lied about the package shipping and the delivery date. Look at other reviews - this seems par for the course. Claim a delivery date, then keep delaying, deliver it even later, and hold the customer's money for 1 - 2 months. Will absolutely never, ever order from target.com again.

Target.com is horrible.
1. Purchased an egiftcard on their site which didnt work. When I called they said the egiftcards could only be used online (not true), then they stated the ecard was canceled by the purchaser because it was stolen (not true), finally got the stupid giftcard to work by signing up for the target app and for their egiftcard program only to have the app crash every time I try to retrieve the giftcards.
2. Had my baby register on target.com. Did not have receipts with every gift purchased and was told at the store the items couldnt be returned at the store or online without the original receipt (not true). After HOURS calling their online customer service we found out all that needed to be done was to print out my original registry list.
3. Ordered items on their website. The post office couldnt deliver (I dont know why) and I was told I had to call target.com to get the items retrieved. Target.com refused to help and told me to call the USPS 1-800 number. They wouldnt call for me, tell me what I was suppose to tell USPS, or explain how this would help the situation since USPS would release the items to me without target.com's approval.
4. Emailed *******@target.com multiple times about all of these problem with no help. All they will do is reiterate your problem back to you without any solution. When I told them this didnt help and all they were doing was reiterating what I just told them, they stopped responding to my emails.

DONT USE TARGET.COM!

I have had a target card for over 20 years now and I absolutely love their department stores, that's about the only department store I shop at faithfully, but, I gotta say I'm real disappointed with their online store, for months I've been trying to get a log-in account created and it states it doesn't recognize me, I've tried every bit of info. About me to get an account started and I'm always denied, I've called customer service about the problem and they seem to try to assist me with this issue, so after talking with them I'll go back to the site like they instruct me too and it's the same ol story each time. It doesn't offer a place on the site to make a payment on your target card, unless that's somewhere in the site for only account users ( I wouldn't know cuz it won't let me register). So to say the least it's been real frustrating since I've been a card holder and regular customer for over 20 yrs. With the same name and info. And yet I don't exist to them online. I would recommend the department store to all but, I can't say that for the online site!

I ordered a Wii game for the family from Christmas. I thought it was for the Wii, I didn't not see the U, and I'd also been unaware there even was a Wii U. So I threw out ALL the packaging and the box, and the shipping labels, and unwrapped it from the cellophane and rewrapped in Santa paper and put it under the tree! Christmas morning when they opened it from the box and put it into the wii, that's when we realized it was not the correct game. I called our LOCAL target, explained what happened, and they advised all we had to do was bring in the game, with the credit card I used to purchase it online with, and they'd allow for an even trade. No hassle, no problems, friendly and helpful. My mistake, and target easily made it right for our family. I didn't realize that Target will except opened online purchases in the store even with no labels or barcodes. All you needed is the card you used to purchase. I love target, always have and this dreadful mistake on my part, was happily taken care of by the people in red! LONG LIVE TARGET! <3

My favorite place to shop - beats Walmart in every possible way! Walmart always has ridiculous lines instead of opening more lanes, staff is generally unhelpful when we go to Walmart.

Target on the other hand is so refreshing and such a nice place to shop. We have never had anything less than a wonderful experience at both Target.com as well as any Target store we have visited. Keep it up, you provide a wonderful place to shop and so many people appreciate that, plus you do so much for the communities which we appreciated :)

The better Walmart. Nothing in this site tends to stick out (which is why I gave it an average score). It's your typical department store website; order products online, find stores near you, see what stores near you have in stock, etc. But just because nothing sticks out doesn't make it bad. It's exactly what you'd expect it to be, and reliable as well. I've never had an order through target.com go wrong or become troublesome. It's Target in website form.