TargetReviews 1,744

I ordered a coat rack that's only available online. At the time I ordered it, i was given the option for free shipping if i had it shipped to a Target store near me instead of directly to my house. So, that's what i went with. Sounded easy enough. I received emails saying that it has shipped and i could track my order. When it said that it had been delivered, the Target store i had it shipped to said they never received it.

I called customer service for target.com and they said they'll ship another one. Same thing: said it was delivered to the store, but the store had no record of it. Called target.com AGAIN, and they said that they have no idea what happened or where the item is.

The nice customer service person at the actual store did her best to try to locate it, and she even called target.com to investigate. They told her some b. S. story about me putting in the wrong address. A total lie! The store's address came up in my order pre-filled in. But even if that was true, this still doesn't explain why the item is totally missing, and they can't even account for it. I double checked the address on my order with the address of the Target store, and they were the same correct address.

What a pain in the butt! They finally refunded me the price, but gave me a Target gift card online that i then had to go and mess around with in order for it to be used at a store.

Then they send me an email to review the item, but when i clicked on the link, it said it expired. So I couldn't even share my experience! Seriously, I expected way better from Target.

Ordered two pairs of pajamas. Received one and a really ugly grey shirt from someone else's order. Called customer service and after an hour hold was told the replacement pajamas would be sent soon. They never arrived and this time spent TWO hours on and off hold with different managers trying to help. You see they were now sold out of the pajamas. They finally found one but I have to drive to a store within 24 hours or they put it back. I asked for some compensation. They said they would send a gift certificate. Gourds what I received for my three hours on hold. Fifteen dollars. Gee Target. Think you can afford $6 value in merchandise? I can't tell you how thankful I am. I was just paid less than minimum wage to deal with your incompetence.

Let's face it, there are X numbered popular items that are available in many stores at similar prices. Target tries to offer a few products e.g. electronics and seasonal attractions that are a bit nicer ($$$) than their competitors. They do this by eliminating some of the really low ball items. But keep your guard up they sell many of the cheap items found elsewhere.

Although I prefer to eat out in nice restaurants I actually enjoy their personal sized pizza.

Christmas time has been a controversy at Target. I love the Christmas season, the decorations and the music. I also enjoy greeting others with a Merry Christmas. Target avoids such holiday amenities by policy (yes they do decorate their stores nicely). So when you enter Target at Christmas time the first thing you will notice is the silence. There was a time I would have been offended at the veiled secularity but I must admit I actually enjoy shopping in a more quiet atmosphere.

I have been trying to order ONE thing at target.com for almost 2 hours. I've chatted online and was shipped overseas for a call to customer service. Both agents were fine but after all this trouble it's not worth the wait to log into my account. Each time I'm sent a password reset via email, it's "expired". I expected more from Target. SO frustrating and a really negative online shopping experience. It's like Y2K but this is 2015! Don't bother shopping at target online. I hate to say it but Walmart was way easier...

Waited on hold for ONE hour! To be told there is nothing she could do to help me. I asked really nothing after an hour on hold and getting an email saying this is what needs to be done to fix the issue that you can't help me... I was told I was unprofessional and go an " oooohh giiiirrrrrl response from the customer service rep and she disconnect me

Couldn't even transfer me to a more knowledgeable rep to assist me

Her job is to assist customers not disconnect them because she doesn't want to deal with the issue presented to her

I would have selected 0 for service level if an option