TargetReviews 1,744

I am quitting Target after at least 20 years of patronage because of the rude associate I had to endure at the Woodhaven, Mi. Store and because of their lack of knowing how to say "thank you". I never hear a simple "thank you" when they hand me my receipt. I hear "have a nice day", "here you go", never "thank you". I purchased two decorative pillows at different times and returned one with the receipt and didn't realize until I got home that they didn't refund the receipt amount. When I went back a few days later, Mary, was so rude to me. She said they refund the least amount you paid and when I protested and showed the receipt stapled to the return amount, she said I didn't have it at the time. I told her I wasn't going to argue with her over less than $10. I wrote a letter to the CEO, Brian Cornell, about the rudeness, the wrong return amount and their lack of thanking their customers. I also sent him my last 3 statements totaling over $3000 so he would know I valued his business. I received an email from guest relations which was a standard reply about being sorry for not meeting my expectations which was full of grammar and punctuation errors which lead me to think it came from another country(I also sent him a copy of the email). I sent Mr. Cornell a second letter (marked confidential and personal thinking maybe he didn't see the first letter) expressing my disappointment in his lack of interest since I felt I was doing him a service (I would want to know what was happening if it was my business)in letting him know what happened. I enclosed my cut up Red card advising him I would be shopping in the future at Kohls, Meijer, Carson's, Macy's, Kroger and local stores since it was obvious he didn't care about my patronage. I never heard back from anyone so I guess they really don't care.

Target will always be an upscale Walmart to me. Sure the prices may be more, but you get what you pay for - quality. There's always a good sale going on and the variety of products is great. I've been doing more and more of my grocery shopping there as Target is so close to my house.
Ordering from target's website is always a breeze. Even clothes, I've had products that didn't fit or I didn't like and was able to return it to the store!

I placed an order at Target.com for a present to be shipped to the Crofton, MD Target store on 12/14/15.On 12/21/15 with not having received email or text message from Target, I called Target.com.
They gave me the UPS tracking# and showed it was received by the store on 12/19/15. I called the store and got the run around asking to speak with a manager. I finally got a manager. He then said he would have someone look for the order.
Surprise! They could not find the order!
He offered me a $20 gift card but that does make up for the fact that they lost my gift. Do not use Ship To Store or shop at Crofton, MD store.