On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Target Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Became a full time job dealing with a target online order I originally did for convience. Never again.
One box was damaged. One item damaged, two lost and one a month late. Took three phone calls, a store return and I am still waiting for one package they won't refumd because they claim it is on the way.
I just purchased two items from Target.com and was charged twice on my credit card, the same invoice number, but two different amounts. When I called about it, I was told "they didn't know why that happened, but I could dispute it with my credit card co." I asked to just credit my card as if I returned it, but was told they couldn't do that. Some credit department! JUST BEWARE TARGET MAY BE HAVING A CREDIT CARD PROBLEM AS BEFORE.
This site is great because it doesn't send you away from where you are when you cart something, and brings up 'comparable' items that are actually comparable. Bath and beauty prices are in line with the cheapest superstore, and quality of clothes and housewares is much higher.
Bought some 3 lb of hamburger to make some chili and some food for our dogs. After cooking half of it and pouring out over a cup of grease we decided. To just use all of it to make food for the dogs out of it.we get less grease out of higher fat hamburger from our local grocery store. Some things are worth getting there but their meat dept leaves a lot to be desired.
I ordered 3 gifts for my wife. They were supposed to be here on Jan 14rd or 15th. Now they won't be here until Jan 19th. Now my wife has nothing to birthday. Very disappointed. Would give 0 starts if I could.
Target has a very wide range of merchandise, and even has some surprisingly high quality stock in its inventory. It puts its rival Walmart to shame. It is my "go to store" for everyday items.
I had the worst Expierience during the holiday which made it so much worse :( i bought a PlayStation bundle for my boyfriend Online it came to $321.00 when i was prompted to pick a store to pick up at i picked my local store 1 mi from my home. Well the site automatically picked a site for me in wisconsin. I noticed and Right away called target. Com it took forever to speak to someone and when i did i was told the pick up location couldn't be edited i would have to picknup in WI or wait 5 days and not pick up the order would automatically cancel its self and id reduce my money back 5-10 days after the cancel. I explained it wasn't my fault and it was a gift nothing could be done. Target ruined my holiday happiness. I was late with a Christmas gift Which i ended up getting closer to Jan 5 brand new online customer and treated like that on first visit with a $320 order wow! I am still disgusted and embarrassed about my Expierience and late Christmas gift
I have done business with Target on line only a few times, however this is one of the few retailers that has made the transition from brick and mortar to on line seamlessly. In my experience, Target has delivered what was promised, albeit late every time.
If you're in a hurry for a product, skip Target. Other than late deliveries, Target has been consistant as well as middle-of-the-road on price. I would recommend Target as a trust-worthy retailer. Thanking you in advance, Henry
I absolutely hate going to Target but I love shopping on their website! Great selection and great customer service! With no people around you! Bingo!
When walmart doesnt have something target does both have low prices but depends on the brands always compare the prices to each other before shopping
I went to Target 1½ months prior to Christmas to purchase a couple of gifts and w/ in a week I had fraud-protection department calling me because of unusual charges to my account. I had to get new cards and spend time of phone helping credit card company sort through delinquent charges.
It turns out that going to Target puts one at risk of losing their privacy. I will never shop there again.
Ex srs. Tagged:
I had yesterday my account canceled for no reason that justifies, was add photos but not add any photos from the profile regulations. Despite seeing in many other profiles pictures "hairy" I never shared my page if I made this fact prove and I take the blame and accept the cancellation, otherwise I would regain my profile again. Cordially
*******@outlook.com.br
Found just what I needed at this site, and great prices. Picked up in the store without any problems. Will use it again!
I ordered a Connec tile set from Zulilly and they never came through even though i had ordered it in enough time. I found a VERY similar item (Magna tiles) at Target and ordered them... I received them in a few days (in time for christmas! THANK YOU!
Love it. Smooth transaction and was able to find deals that are impossible to find in store due to availability
I like their stores: super clean, decent variety and if they have a better price online they match it at the store. No problem with returns.
The people at my Target are friendly and considerate. The manager always asks if I need help in any way. Quality items.
Go target on your decision to upscale on your products as well as broaden your choice of products
I've spent over a week trying to correct an error in an online order, and the issue is still unresolved. I call each day, and am put on hold, then hung up on a few times. Next I am told to complete some step, which never gets me to any help or resolution. I will never shop target.com again. It is the worst website and customer service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account