On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Target Reviews Summary
The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Target has everything! Make sure to get the cartwheel app. Yes, it's a pain in the butt to have to pick your coupons (or you can just scan it when you are there with your phone) but you will save some money. Why pay full price, right?
Target's customer service sucks. I had an issue with an item that was sent to the wrong address. Instead of addressing the issue, the lady at customer service told me to keep tracking the package and that I would have to wait until the person returned it back to the sender. So basically, she was saying unless that person returned it, I couldn't do anything about my package and neither could they. But since the package hadn't even shipped at that point, she could have cancelled the order and not have it shipped out at all. I just don't understand the incompetency of their customer service.
I love shopping here but some of the prices are steep. I wish they had more of a variety in their stores. I also wish we had one in citrus county. All we have here is a super walmart.
It has one of the best customer services and their prices are very competitive as well. My most recent purchase was a Netgear N600 Modem Router combo. It was on sale and I paid $101.80 with an extra 5% Target Red Card compared to Walmart of $125.57.
And I am waiting for it to be resolved. I bought a large Westinghouse TV which developed a problem after 6 months of use. I liked the product but you cannot return it to the store. I had to find a place to return it which was not easy and it was a distance away. Buy a Westinghouse TV but check the stores return policy first!
Target could have added an xtra bathroom and dressing room for gender neutral issues but NO! They decided to throw everyone together. I HAVE NOT RETURNED TO THEIR STORE! I WILL NOT SHOP THERE!
My first visit to this place was my last! I bought a single CD & store security saw it rung up. Then, as I was ready to leave, he announced very loudly for me to stop so he could see my purchase. It was a CD and not even in a bag! Who does that to a little old lady? What an $#*!!
Always have merchandise sitting all over. Truck team seems not helpful nor knowledgeable. No staff. Management just sits around. Don't go. And no american flags or bibles wtf!
I hardly ever see people in tore. Never can find what is advertised
Great customer service. Products are good. I love buying from Target. The sizing for clothing is spot on. And love the Lisa T line.
Es una agradable experiencia de clases los docentes son muy corteses y amables estoy complacida a pesar de estar con problemas físicos solo muevo una mano luego me caí y fracture dos huesos de las piernas y aún así las clases so muy amenas y dan ganas de no perderse ninguna clase los recomiendo ampliamente
Pesimo pedido en linea muy mal servicio ni si quiera a gradesen cuando uno compra en linea tiene muy mal servicio nunca mas vuelvo a comprar nada en ese lugar no tiene educacion Deben de cambiar de personal
A store with food, clothing, home, electronics, and you name it. Very easy site to navigate and I have never had a problem with finding what I need to purchase and their gift registries rock!
I placed an order on Target.com on 8/30. It was supposed to arrive on 9/8. When it did not arrive, I chatted with them but the chat guy could not help because he could not find the order. I called the help line and they were going to fix it or credit the $25 gift card I used. However, no other emails have arrived. I have had my $ taken by Target and when I tried to call today, I was hung up on twice. Finally got some one to refund the money but took over $45.00 of my time and still no email from Target telling me the order was cancelled.
I ordered a double stroller and paid for 2 day shipping. The day I'm supposed to get it, I get an email from ups saying shipping has changed and I won't be getting it for another two days. I call target and the guy tells me, sorry but u only paid for 3-4 day shipping. I said no, I didn't and proceeded to argue w him. He puts me on hold for ten minutes, comes back n says "yes, it looks like you have paid for the two day shipping. Instead of cancelling order, how about I wave shipping and have it to you by tomorrow." I agreed and never received stroller on the date he assured me I'd be getting it. I'm getting it the same day that it was rescheduled for. They are liars and could care less about customer satisfaction as far as I'm concerned. I'll never order online again.
I used to buy in Target, but stopped a long time ago. The sales people are not friendly or helpful. The store in our area is cluttered and hard to get through with wheelchairs.
I purchased a target gift card online and purchased an item on target.com. My order was cancelled by Target. I called to see what the issue because I placed the order again and it was cancelled. I'm on hold for 20 minutes while they speak to their order verification team which they won't allow me to speak with after all the issues. I'm told that I can not buy on Target online and that if I use the gift card or my email to place an order it will get cancelled. I ask if my brother can no longer buy either since I was sending the package to him and was told his address would likely be banned from purchasing also. I try to find out why and talk to someone but they tell me I can't be connected with the order verification team because this is an internal process for them. I ask them how I can use the gift card I paid for and told I can use it in the store but no online. What a bunch of garbage. I will not longer be shopping at Target at all and I would recommend you not buy gift cards because they can cancel you using them online if they decide. It is no wonder Target's business is in decline and why it is better to use other online companies to buy from. Good luck Target when you have lost even more customers through your lack of service to customers. I will be telling friends, family, and anyone who cares to stop shopping at Target and give your business to other places.
Target us great I'm a regular shopper. Hey check out Grab points is a favourite site of mine to earn points and exchange it for cash! And I use many sites. It's reliable and trustworthy and fast! Use this invite code to get started the right way! BIWC99
The Woodridge, IL Target store isn't helpful at all in given any work to those who live close to that store & who can't drive a car with having a medical condition, so she or he won't have to waste $$ on taxies, any work at all the store specially after the Dominick's store that was next to it had closed in 2013!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account