TargetReviews 1,744

I have been choosing to shop at Target over Walmart lately b/c it is generally more pleasant and provides higher customer service. I also have a long time Redcard account w/auto shipments. Last night I made a simple purchase and wanted to be in and out, as I am having a knee issue which makes prolonged standing painful. After standing in line once, the cashier made a simple mistake and overcharged me by about $10. She recognized this, but unlike when this happens at say the grocery store, she insisted I wait in another line for returns! After doing so, and explaining that I didn't see why I had to wait in 2 lines for their mistake, and explaining my medical challenge, the 2nd cashier made no eye contact, no real apology, and mindlessly mumbled have a nice night as I walked off. Ofcourse, they don't know me personally, however I am a customer, w/other shopping options, AND some concern could be shown for how I was inconvenienced, no? BTW, the last time I shopped here the absent minded cashier knocked over my glassware purchase, which unlike all my other glassware purchases, I had to then wrap myself, and overcharged me as well.

Again I choose Target, b/c I want better service than Walmart. What is going on here?

I witessed a disturbing incident at the Gainesville, FL store. An adolescent boy and his mother were at the customer service desk with an obviously factory-sealed video game. The mom explained that the boy had asked family members for the game and had recently received two of the same title, both bought at Target. She asked if she could trade it for another game or get a store credit. The employee refused-"We don't take returns for video games, DVDs or CDs. It's our policy." The manager was (politely) called to the desk and also refused her request. I understand the policy--but I feel certain that it was intended for opened video games or DVD/CDs so they couldn't be reproduced and then returned. That wasn't the case in this instance. The poor kid and his mother quietly turned and walked out of the store holding their video game, the kid close to tears. It was handled VERY POORLY! It made a believer out of me, No more Target.

I have never been treated so poorly by any corporate office regarding a complaint. Recently I contacted Target Corporate office and spoke with Amy regarding my local South Florida Target store. My family and I have experienced several issues with pricing/advertising and mis-stocked items throughout this store. It is frustrating and inconvenient to have to visit Guest Relations for price adjustments due to employee error. When I voiced this ongoing issue to the Team Leader, he did not care. I emailed Guest Relations and was assured that my concerns would be addressed by store management; they were not. When I escalated my concerns to Target Corporate office, I was assisted by Amy. She lacks professionalism, courtesy, and sympathy. She has NO business dealing with customer complaints. She had the audacity to leave a voice mail that stated that all my concerns were addressed when I emailed Guest Relations. It is obvious my concerns have been disregarded all along. This is evident due to the corporate executive aloof attitude regarding customer satisfaction and loyalty. Target has lost my business. No wonder Team Leaders do nothing to improve issues within their stores; corporate office does not care at all. Word of mouth advertising is a powerful thing. I will share my negative experience with all my family and friends.

I ordered some items fairly recently and they were supposed to take out money from my debit account the same day. I looked into my checking account 2 weeks after my purchase from Target. Target took out $20 from my account. I asked my bank about it and they said Target didn't take out the money from my account at the time of purchase. I purchased other items and they took the money then... not 2 weeks later. I called Target and kept getting different answers such as an authorization hold then recanted and said it was an error. I am still mad at this because I was low on money and that extra $20 in my account meant food and litter for my 2 cats. I have kept their email stating when they took it out. My bank tells me to talk to someone on the phone... huh?!?! I'm at my branch... why can't you ppl help me. I can barely understand these foreigners they hire for lower wages. It's not the amount that bothers me... it is the attitude toward the whole incident. I am not rich and my bank should have dealt with it as I was already physically there. I didn't like being told to call them when someone was there. I don't know if this is truly Target's fault but I do know that between them and my bank... they're both lying. Just watch your debit/credit statements from Target.