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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

New York
5 reviews
2 helpful votes
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Right on Target
August 27, 2017

I don't purchase as much from Target, but what I have ordered was shipped in a timely manner. I'm actually spoiled to Prime Membership. We have a local Target, but probably not as big as the Super Targets. I do have the option of returning things to the local Target, just in case things didn't work out.

Date of experience: August 27, 2017
New York
20 reviews
78 helpful votes
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Not What It Used To Be
August 26, 2017

In a time when Sears and even Macy's is struggling you would think Target would at least TRY to put out better products. Their clothes are of such low quality that it is disgusting. People are fooled by the idea of them partering with big designers for lines but those small lines are of such horrid quality they are not worth buying. I also think their prices are out of this world for the quality they are selling. Don't even try to buy toys there, keep your kids out of the toy isle or you will be broke. They are by far competitors. Michelle Obama became a brand ambassador but it still did nothing for the quality of the clothes sold their. I get mad when my husband wants to go there to buy work clothes. I always win. I am not buying clothes again in 6 months. Let that big red ball just bounce right by me. You have to have something the people will come back for to stay in business. Junk! People would do better going to a thrift store buying high end brands then those at Target.

Date of experience: August 26, 2017
California
5 reviews
4 helpful votes
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Cheaper
August 26, 2017

Found some items online that were way cheaper than other online stores... shipping can take a while but for the price I don't mind waiting especially for things I don't need right away.

Date of experience: August 25, 2017
Canada
3 reviews
1 helpful vote
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When Target was in Canada (briefly), I walked in, saw a $75 non-designer purse, and walked out in less than a minute.

No wonder Target didn't last up here.

Date of experience: August 24, 2017
Kansas
1 review
0 helpful votes
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Undescribebable!
August 24, 2017

I got an Almay One Coat Mega Volume Mascara in the Mail. I am very amazed with this Mascara. It really worked magic by defining my eye tremendously. I naturally have a very fine lashes and this mascara is a miracle. Honestly am very picky when it comes to beauty products for myself. But due to almost having invisible lashes it made me fall to find mascaras that can fulfill my desire. I been purchasing different brand of Mascara although I would not say nothing works but this Almay One Coat Mega Volume Mascara stand out. Just made me so happy. It just that it takes mw forever to crossed this brand. And YES! Im switching to this brand. Very satisfied product user here. God Bless!

Date of experience: August 23, 2017
California
3 reviews
1 helpful vote
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Love their newsletter
August 21, 2017

Since everyone already know this business, the only thing I want to point out is they have a really great newsletter for subscribers.

Date of experience: August 21, 2017
California
3 reviews
26 helpful votes
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Do not bother purchasing from them. They use UPS, which means you will never get your package!

I have lived all over the country over the past ten years, and never ONCE has a UPS deliverer EVER actually attempted to deliver a package by actually knocking or ringing the doorbell! At least not on the first attempt. I know this because due to my job I'm often home during the time when they claim they've delivered it. I also often have very loud doorbells, so even if I was in another room, or even the shower, I'd be able to hear it. And my doorbell has never been broken in these situations - I've always tested them immediately after (and this is in apartment buildings where you couldn't just knock, because it is just the door to the lobby or front gate). Sometimes if they've actually bothered to leave a delivery attempt notice (which now they rarely do), I can get them to actually deliver by first contacting support and then leaving a detailed (and yes, patronizing, but that's what it takes) note instructing them how you 1.) ring the doorbell 2.) wait for an answer and 3.) give me the package. Now I guess after the first "attempt," they just leave it at an "access point," because they say they "assume if no one his home at the first attempt, they won't be home at the second." Well, it seems the whole time they already assume no one is home during business hours, and just leave attempt notices without actually attempting!

Date of experience: August 18, 2017
California
1 review
0 helpful votes
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Target Credit card
August 18, 2017

After applying for a Target credit card. The card and bills were sent to the wrong address. When Target contacted me they assessed late fees for 2 mos. Past due. When their error was discovered that they had sent it to the wrong address. They still refused to remove the late fees and stated that they would still report it to the credit bureau and ruin my stellar credit. For a bill of less that $100. They late fees were $76. Don't get their credit card!

Date of experience: August 17, 2017
Arizona
2 reviews
1 helpful vote
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Great product
August 18, 2017

I bought pajamas and bathing suite for my grandkids several different times and the product they received was exactly as expected, was delivered on time and Target kept me posted all the way through the process. The best part is that if they didn't fit or the parents didn't like them they could be returned to the store. Of course they never did because the product was as good or better than the picture on the computer screen! Nice to have reliable, consistent service. Thank you Target!

Date of experience: August 17, 2017
Canada
4 reviews
3 helpful votes
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In Canada we expected the same merchandise as in the US... Not!
We expected lower prices... Not!
And so we didn't shop there and that's why you are closing down stores in Canada.

Date of experience: August 17, 2017
New Jersey
5 reviews
28 helpful votes
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Comfortable shopping
August 15, 2017

Shopped at Target many times. The last time, I was looking for a cork board to put up, and some sports photos. I found the correct board that not even Staples could provide at the correct price!

Date of experience: August 15, 2017
Maryland
5 reviews
0 helpful votes
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Love the atmosphere
August 15, 2017

Every time I go to Target it makes me happy. It's so neat and clean, with lots of open space between the racks and sections. No dropped clothes on the floor. I pick Target over it's main competitor any day!

Date of experience: August 14, 2017
Utah
3 reviews
6 helpful votes
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Overpriced
August 14, 2017

This store if fine if you are a rich person who is too embarrassed to shop at WalMart. They carry equal quality but charge more than other discount stores.

Date of experience: August 14, 2017
Rhode Island
8 reviews
58 helpful votes
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I've never understood this store. They market themselves as a 'discount' type chain such as Walmart, yet over charge for everything! Their furniture is extremely expensive considering the poor quality and the fact again they are a "discount" store. Their shoes are literally made of the cheapest possible materials. They also have a no makeup return policy which is illegal in the US! Not really sure how they're getting away with that. BUT their supermarket sections are priced comparable to Walmart, so yes in theory they are a discount store. When they see fit.

Date of experience: August 13, 2017
Canada
3 reviews
1 helpful vote
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Fresh Merchandise.
August 11, 2017

Every time I go into my local Target I want to buy up the store. Their merchandise is always so fresh and unique.

Date of experience: August 11, 2017
Missouri
4 reviews
2 helpful votes
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Favorite Store
August 10, 2017

Great customer service and many items to choose from. Only issue going there is I always find more things to buy then I need. One stop shop

Date of experience: August 10, 2017
Arizona
1 review
0 helpful votes
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I own Air BnB properties, Which means I have to furnish the properties. I've been using different companies but recently I ordered two couches from target. Also made sure the estimated delivery time is appropriate so I can get the show running. I just received the two couches yesterday and they are the wrong orders! They told me that I have to return these two couches and then they can start the order for sending the right ones. The delivery slip has all the right information that I ordered so clearly this is targets fault! After speaking fast rated with the senior representative they told me that since it's their fault they're willing to reimburse me $40! Now I have to wait 10 days which I could be making $100 a day for each condo puts me out $2000 dollars just waiting for target to do their part. I am very upset that the most they can help me out with is $40. If nobody from target really cares about my business then I sure you this, that I will never buy any HomeGoods from target ever again! I feel insulted by target and I see that they don't really care about the customer but more for what's best for them

Date of experience: August 9, 2017
Florida
1 review
0 helpful votes
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Food carts are for transport of your food items as you shop in Target. Yesterday I observed a shopper in Target on Immokalee in Naples, FL with her German Shepherd dog in the food cart. I complained to the store manager about this unsanitary situation in the food carts we all have to use. His response was that he couldn't and wouldn't do anything about it. So, fellow shoppers, if you do shop for food at Target stores, you might want to re-evaluate and take precautions, or simply shop elsewhere a a store that cares about your health and safety.

Date of experience: August 2, 2017
Iowa
1 review
0 helpful votes
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Target randomly cancels your online orders without sending you an email to let you know. I have had this happen on multiple occasions. The support center feels "sorry" but cannot do anything about it. I've never had this happen anywhere else.

Date of experience: August 1, 2017
Colorado
6 reviews
6 helpful votes
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Target is the place
July 24, 2017

Target is the place to find what you need at a low price. They have a large variety of things offered to meet your needs. They have wide, clean aisles to maneuver around in, making it easy to shop with kids. They have about everything you need in one place, which is a bonus for busy moms. I do wish that they would offer more variety in plus size clothing. They have tons of teeny bopper clothing and not as much for larger sizes. Overall, they are a good place to shop at and I'm pleased with my past purchases.

Date of experience: July 24, 2017