Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Target

Target

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Target?
grey stargrey stargrey stargrey stargrey star

Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Minnesota
5 reviews
5 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

I Love Target, Always Have! Love there clothes! LOVE THIS STORE! I have even worked here! It was fun and management and atmosphere was so nice and friendly!

Date of experience: September 21, 2017
New Jersey
5 reviews
9 helpful votes
Follow Patricia C.
Unfollow Patricia C.
Share Review
Report Review

Not Such A Value Anymore
September 21, 2017

I used to shop at Target a lot. I don't have one near me. I sometimes shop online, but I find they are not the great value that they used to be. I would definitely go if I had one nearby.

Date of experience: September 20, 2017
Canada
8 reviews
4 helpful votes
Follow Jared J.
Unfollow Jared J.
Share Review
Report Review

Got my sun glasses here for like $10 and I've gotten so many compliments about them that you'd think they were the last trend from whoev makes expensive sunglasses

Date of experience: September 18, 2017
Lebanon
1 review
0 helpful votes
Follow rudy r.
Unfollow rudy r.
Share Review
Report Review

Usual sevice
September 18, 2017

Its a usual service not positive and not negative... slowly issues could be identified. With time the services provided could be judged more

Date of experience: September 17, 2017
Texas
2 reviews
1 helpful vote
Follow Nancy L.
Unfollow Nancy L.
Share Review
Report Review

When I do a search for a specific item, target comes up first. I then go onto the site and they don't have the item. This is pretty close to false advertising in my opinion. Very annoying.

Date of experience: September 17, 2017
Texas
10 reviews
27 helpful votes
Follow James F.
Unfollow James F.
Share Review
Report Review

Wide range of item.
September 14, 2017

When I need to find something I cannot find anywhere Target comes to mind you forget sometimes that except for fresh meats and vegetables you can purchase everything from household items to groceries right off the shelves.

Date of experience: September 13, 2017
Virginia
3 reviews
1 helpful vote
Follow Sakuna G.
Unfollow Sakuna G.
Share Review
Report Review

I do like shopping there. It is bright. In general it is easy to find things there. Many good sales. But, yes there is always the "but." Until my last trip I enjoyed using their mobile phone app to locate items in the store where I am shopping. Now they have updated their app, removing this great tool. Very frustrating.

Date of experience: September 12, 2017
GB
2 reviews
3 helpful votes
Follow David P.
Unfollow David P.
Share Review
Report Review

This very large company is the perfect example of how not to do e-commerce. They did a "free global shipping" recently, people wasted their time ordering products and finally they just cancelled most of the orders with no explanation. Stay in the USA best place for you until you learn how to do business and how to deliver customer service!

Date of experience: September 12, 2017
Louisiana
11 reviews
67 helpful votes
Follow James S.
Unfollow James S.
Share Review
Report Review

I can always count on Target. There aren't many in my area but I've never been in one that is not obviously well managed. I've noticed the sort of attention to detail that separates the just MEH businesses from the winners.

Date of experience: September 11, 2017
California
2 reviews
3 helpful votes
Follow Royce S.
Unfollow Royce S.
Share Review
Report Review

Target
September 11, 2017

For a big store chain or a small "Mom & Pop", it is amazing to me how well-managed Target is every day. Target is a very good shopping experience. Their stores are well stocked with great products and always clean and neat. I have never been disappointed at Target.

Date of experience: September 11, 2017
Minnesota
3 reviews
0 helpful votes
Follow Char D.
Unfollow Char D.
Share Review
Report Review

Always Dependable
September 9, 2017

I shop online at lot & forgot how fast brick & mortar stores are. I order almost anything & it's delivered pronto. I'm never concerned with Target.

Date of experience: September 8, 2017
Israel
1 review
0 helpful votes
Follow Eli m.
Unfollow Eli m.
Share Review
Report Review

Promotion
September 7, 2017

They had a free international shipping promotion and they failed to deliver 75% of the orders canceling them even though they were paid for or even parcial shipped I would expect for better service from a big company like Target

Date of experience: September 7, 2017
California
6 reviews
2 helpful votes
Follow Sue S.
Unfollow Sue S.
Share Review
Report Review

Very good customer service and the quality of goods. I bought shoes from it and did not match my size. Target just change the size smoothly and rapidly. Very good!

Date of experience: September 6, 2017
Pakistan
4 reviews
1 helpful vote
Follow Hleb U.
Unfollow Hleb U.
Share Review
Report Review

Target is love!
September 6, 2017

Another superb portal to find the right kinda product for your daily use. Target works great even when you don't want to order things but in the end you do!

Date of experience: September 5, 2017
Israel
2 reviews
2 helpful votes
Follow eran r.
Unfollow eran r.
Share Review
Report Review

Wont ever order again
September 4, 2017

This company is the perfect example of how not to fo e-commerce. They did a "free global shipping" recently, people wasted their time ordering products and finally they just cancelled most of the orders with no explanation. I will never waste time entering their website.

Date of experience: September 4, 2017
Israel
1 review
0 helpful votes
Follow Ofer B.
Unfollow Ofer B.
Share Review
Report Review

Fail on delivering
September 4, 2017

After a promotion of free international package delivery, target.com got 20,000 purchase orders from Israel in one weekend. They failed to deliver 14,000 to 15,000 of those order and inform the buyer that their orders are canceled, after they was already confirm, and payed for. I don't know if it was a scum or they are just amateur.

Date of experience: September 4, 2017
GB
5 reviews
2 helpful votes
Follow Waylon D.
Unfollow Waylon D.
Share Review
Report Review

They have amazing shirts at target always long lasting and good quality. Target always check quality of their product. Now comparing to walmart prices rising well i rather shop at target form now on. No point going to walmart.

Date of experience: September 3, 2017
Washington
4 reviews
4 helpful votes
Follow Em J.
Unfollow Em J.
Share Review
Report Review

Sandwich bags!
August 31, 2017

The only thing i really hate is orderng a nice blouse or leggings and having them show up in sandwich bags otherwise i buy things even shoes from target. But compare prices a lot with amazon.

Date of experience: August 30, 2017
Illinois
3 reviews
0 helpful votes
Follow Alisa S.
Unfollow Alisa S.
Share Review
Report Review

I'm not sure about all Target stores. The one in the San Mateo CA area, customer service can be scattered... I have asked serveral workers on occasion for a location of an item. Either the worker acts like they do not understand English or I'm told, they are not sure... food section workers are very helpful, sometimes walking me over to certain areas... but not everyone is on the same page.

Date of experience: August 30, 2017
Arkansas
5 reviews
4 helpful votes
Follow Amanda F.
Unfollow Amanda F.
Share Review
Report Review

Over-priced.
August 28, 2017

I want to like Target like so many others but I just can't. Their junk is just that... junk. To make matters worse - it's overpriced junk. I can get the exact same things they carry for cheaper online or at *gasp!* Walmart.

Date of experience: August 27, 2017