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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Israel
2 reviews
0 helpful votes
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Target has the best prices for the great quality of products that they have. The offer stylish clothes an other goods at a reasonable price. Whenever I need anything I go to target.

Date of experience: March 20, 2018
Virginia
4 reviews
0 helpful votes
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Just average
March 20, 2018

Nothing special. Pricey compared to Walmart. Dont have a real selection of plus sized clothes so I dont really shop their much. Everything else is more expensive. Dont sell groceries.

Date of experience: March 19, 2018
Canada
4 reviews
5 helpful votes
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Good prices and good selection of clothing for my kids! I can also get them any school supplies to start the school year with. Not fancy but will do.

Date of experience: March 15, 2018
Florida
6 reviews
154 helpful votes
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I did a video review of Target, and I tried on their clothes in the video! I hope you find this review helpful!

Date of experience: March 15, 2018
Missouri
1 review
1 helpful vote
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Never again
March 11, 2018

I purchased phones for Christmas. The store didn't properly activate the phones. I did not have the receipt, and they claimed they could not find the purchase using the card number. I wound up buying additional phones and plans elsewhere on top of the money I had already spent. Also, the manager was incredibly rude and inconsiderate. Never again in all of my life will I shop at Target. Never again will my family shop at Target. I will continue to let people know about my experience, so they don't make the same mistake I did.

Date of experience: March 11, 2018
New Jersey
1 review
4 helpful votes
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I spent over an hour shopping at Target today. I probably had about 300.00 worth of stuff. I get to checkout and am told I can have 5% off everything I buy in target from now on if I get their credit card and use it there. The thing is, I do not want their credit card. That means I have to pay 5% more than if I did get their credit card. I left my stuff at the checkout, walked out and will never return. I do not want to pay more because I do not want their credit card. I spend a few hundred dollars a month at Target, but never again. Too bad. I like the store but am now turned off by the corporate gimic.

Date of experience: March 10, 2018
Minnesota
1 review
2 helpful votes
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Just awful
March 9, 2018

Target's website is just awful. I'm amazed that in 2018 target has not been able to come up with I smoothly functioning website. It's Twitchy.

There are long pauses after you select an icon giving the impression that you haven't selected. The pages have a tendency to jump so as you are about to click a selection the page jumps and you inadvertently click something unintended. You initially may choose a specific store I've noticed that as I search the ZIP code changes to some unrelated store usually in another state. This Behavior has been going on for years.

I find target.com to be one of the most user unfriendly unreliable websites that I've ever dealt with. I'm usually discouraged to the point of saying screw it Target's not worth it.

Date of experience: March 9, 2018
Singapore
2 reviews
0 helpful votes
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T for Target!
March 9, 2018

My fav store to buy kids`s clothes. Wide varities and deals what makes me go always with target! My Target always perfect :)

Date of experience: March 9, 2018
Georgia
2 reviews
14 helpful votes
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I love target!
March 7, 2018

Target has never disappointed me. You can find just about anything you need at a good price. I love target!

Date of experience: March 6, 2018
California
2 reviews
6 helpful votes
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Target has the worst customer support I have ever experienced. I bought Serta queen air mattress and tried it for one night, it deflates every hour and you have to inflate it using the noisy pump they have it with the mattress. Not only this but the mattress releases plastic odor that started me on a series of cough and itchy throat, when I took the mattress the next day to the store for a refund I was told that their policy will not allow for a refund only exchange for a similar or different air mattress. I tried to talk to their customer service but no hope the same answer. I filed a complaint with BBB and I am escalating the issue legally to ensure that no one falls in the same trap.

Date of experience: March 4, 2018
Wisconsin
2 reviews
0 helpful votes
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Really disappointed
March 1, 2018

I ordered a chaise lounge for my mother from out of state. Fed-Ex delivered it 4 days earlier than expected and left it on the step in urban Philadelphia! Needless to say she never got her chair. I left instructions on the order to call and not leave it with neighbors or on the front step! IT'S RUDE TO NOT INSURE THAT A PIECE FURNITURE IS PROPERLY DELIVERED! Two weeks later still waiting on a refund and the emails from Target suggest we can keep the item which we never got! She loves target but won't shop there any more. We are really unhappy with this situation!

Date of experience: March 1, 2018
Florida
1 review
0 helpful votes
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Simply wanted to purchase a new rug online. Received the wrong rug, and after dealing with multiple people in Maylasia or the Phillipines where they apparently have their call centers, I was told the correct rug would be shipped out express to me right away. I then get an email that my rug will be delivered... 2 weeks from now. Wait, What? Lie #1. Was told that for my trouble I'd be given a gift card for $50... wrong. It was $15.00. That was Lie #2. I decided I didn't want the rug after all because I wasn't going to wait 2 more weeks, but now they can't credit me until I give them the tracking number. Wholla... I provided the tracking number and then they change their tune and say they can't credit me until the rug actually gets back into the suppliers system. What? I don't even HAVE the rug. I cancelled the order, you haven't delivered it, I've provided the tracking number so you can cancel the delivery, and now you won't refund me until it goes back into YOUR warehouse? Lie #3. I am so done with Target. They are liars and can't even put people in the U.S. to work in a call center, they have to send that work to other countries. Way to go Target.

Date of experience: February 28, 2018
Missouri
2 reviews
0 helpful votes
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Don't order from Target
February 25, 2018

I ordered a rug from Target, but had to return it because the colors didn't match. I lugged it into the store and tried return it but forgot to bring my phone, so no receipt. They couldn't seem to find it, so I took it back home and lugged it in there again a few days later. This time I had the phone, but it said no receipt when I tried to find the receipt. It showed that my card been charged, but they couldn't find it anywhere. Not even when they looked it up on my credit card. The woman told me that the reason it wasn't showing was that the order hsd never been updated, and this was two weeks after I ordered it. She said they would have to give me a Target gift card, which I didn't want because I had charged it to my credit card. I asked if I could bring it back a week later and would they have the site updated by then? She said that should work. So I lugged it back home and I still have to try and return it again. Meanwhile, I looked it up on my credit card statement and it was charged the day that I ordered it. This is ridiculous, I won't be ordering again.

Date of experience: February 24, 2018
Colorado
1 review
0 helpful votes
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What happened to Target?`
February 23, 2018

I used to love Target. Would shop there a couple times a month and always pick up clothing or shoes, home items. The merchandise has been cheap and tacky. It seems they have given up quality and style for low margins. Too bad it was such a great store.

Date of experience: February 23, 2018
New York
1 review
2 helpful votes
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11 days later. Not shipped, no cancellation
February 22, 2018
Updated review

I'm now 11 days after ordering and my items have not been shipped and status is still "preparing to ship" on target.com. There is no explanation for delay and customer service reps refuse to cancel the order. I have called multiple times and there is always a long wait and agents are not helpful

Date of experience: February 22, 2018

Delayed shipping and poor customer service
February 17, 2018
Previous review

Placed order which had not shipped 8 days after order. I called and they confirmed that all items were in stock and could not explain delay. Promised that order would be shipped "soon" but unable to say when that would be. I spent >30 min on hold only to be told that order was estimated to arrive 2 weeks after it was supposed to but could not actually confirm when items would be shipped so delay could be longer. I requested to cancel the order since the only thing that had happened was label printing but agent (and manager, Jay) refused to allow me to cancel the order even though they could not 1. Give reason for delay 2. Give estimate of arrival.

I wasted >30 min of time and was treated like dirt. No thanks.

I definitely won't be buying from target.com again and would urge everyone to shop elsewhere as well

Date of experience: February 17, 2018
Pennsylvania
1 review
1 helpful vote
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Come on...
February 15, 2018

Ordered an Oster fondue pot online for instore pickup at East Liberty - no other stores had it in stock. A nice product. I drove 25 minutes each way; free parking; nice young man handed it over bagged and ready to go; for a gift event at my home. Got it home, cut the tape, opened it up: burnt pot, pieces all over, dried cheese fondue flaked out onto my table. It had been returned used, not even cleaned; Target packed it up, bagged it, and handed it off to me. What the?

Date of experience: February 14, 2018
Michigan
5 reviews
1 helpful vote
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Anything you can buy at their store can be purchased online and sent wherever you wish. Great convenience, no worries.

Date of experience: February 8, 2018
Florida
2 reviews
0 helpful votes
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If you have the Target red card, you receive free shipping and 5% as well. I love shopping at Target. They have very nice products

Date of experience: February 6, 2018
Virginia
16 reviews
39 helpful votes
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I don't know what's wrong with this Company but it seems it likes playing online "games". EVERY TIME I have entered my password AFTER resetting a new one to access my billing information at www.targetrcam.com the website DENIES me access with the claim of it being an INvalid password! It then plays with me by asking me to confirm the answers to DIFFERENT security questions than those I responded to when I set up the password! Therefore there is NO way for me to get in to check my billing account info and WITHOUT the username and password I can't contact them through the website log-in either to straighten out the problem. I have even CALLED their customer service center several times to get the problem stopped and got the "promise" EACH time that it "wouldn't happen again"! And EACH time it STILL DOES!

THIS is WHY customers PREFER PAPER billing records sent by mail!

Date of experience: January 27, 2018
New Jersey
1 review
1 helpful vote
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It took 2 hors for me to check out. I had a gift card to use and went $4 over. I entered my own card for the extra and it would not accept my payment. Tried chat. Site crashed whie chatting and the chat disappeared. It would not allow me to clear entries to try again. The card reader did not work. The number entery to manually enter gift card places the next digit before the last entry, so you have to move cursor to correct space. What a complete nightmare.

Date of experience: January 26, 2018