TargetReviews 1,744

This store has managed to turn a frequent customer ($100-$300 month) into someone who almost never shops there anymore. Here's how:

1. Quality of products has declined year on year.
2. Website: more than half of my promised orders were cancelled after I paid and items were confirmed in stock; suddenly, days later, they were out of stock, and my order cancelled, so that I had to scramble to find replacement items (especially for gifts).
3. Inability to return items: Received defective item; spent 30 minutes trying to talk to someone in the Philippines about how to return it. Rep's initial response, "You can't." Another friend was shipped WRONG item - a swimming pool. Told that the ONLY way she could return it was to bring it back to a store. Pool did not fit in her small car! I also had trouble retuning something I bought online, 1 week after it was shipped- I had bought multiples, but Target's system only let me return one item; system would then claim item had already been returned, even though I had receipt to prove multiple items purchased.
4. Coupons (both their annoying in-store text variety and paper coupons) almost never work. Always end up shrugging off the rip-off.
5. Credit card: the only one that always seems to claim that the payment is "late." And then, after much fuss, will begrudgingly refund a small portion of the late fee. Then I didn't use the card for a little while. The checkout woman basically cajoled me into using it, only to have it be declined (in front of a line of other shoppers -embarrassing!) "Oh, if you don't use it for like 6 months, they cancel it," she says. Nice of Target to let me know beforehand. I received no notice that my card was cancelled. Good thing I didn't really need to use it!
6. Deaf ear. One would think that a "valued customer" who cancels his/her email relationship in disgust, and has made several complaints online and in store might be contacted for follow-up. Nope. Target doesn't care and doesn't need my business. I have found other sources for the products I need.

Ordered gift cards online 12/18 and upon check out was informed they would arrive 12/27, after Christmas. Called and cancelled my ordered with target.com and went to local store and purchased directly from store. A few days later the gift cards show up on my doorstep. Some reps that I have spoken to say they see that the cards were cancelled and some reps says it was not cancelled. It is a huge ordeal and still has not been resolved. 10 days from being a month dealing with this issue.

I ordered an ipad this year on Dec 24 to ship to a store nearby. It says the item will arrive Dec 29-Jan 2. Since I am only on a trip here until the 2nd, I figured that would give it just enough time. BUT NO. The website sneakily updated the arrival date to Jan 4 a few days later. I called customer service to ask where the ipad was, and nobody seemed to have an idea. I said I would not be able to pick up after Jan 2, the staff offered to re-order a new ipad for me honoring my original price (it was on sale during christmas) and ship to Hong Kong for me for free. Great. Then I had to talk to two more people of different departments, only to be told that since they don't ship digital items internationally anymore, there's no way they can do that for me. I asked if I can get any reimbursement in one form of another for my lose (shipping to HK by a friend) and the frustration in all this, she just flat out rejected me. Really? This is the $#*!test retail store there ever is on earth. Big fat corporate mongol lying and stealing hard-earned money from our pockets. I wish they go bankrupt ASAP. NEVER SHOP THERE, unless you want a load of troubles and have extra cash to drop.

Right first of all "the online chat" is useless, whom do they get to do this, obviously from my experience a bunch of frightened $#*! that can't deal with customers whom they initially pissed off. I have spoke to no fewer than 6 of target's employees who can't make a decision to do a poo let alone take care of a customer. Calling them on the phone is less painful but these people have no clue as to how much time they waste. What a bunch of wasters. And they won't improve either! Stay away!

"it was a happy experience shopping on target, they have nice price for good products.and their service is good too"

This is at the Marshfield plaza on 118th Marshfield inside of Target. I ordered a tea from Starbucks inside of Target. Wondering what was taking so long, so I waked to the end and the young lady was adding agave syrup after I requested honey. She was angry I caught her then said its all the same. Then, the water where the tea comes from comes out black/brown, they put directly on brown tea bags and you assume its all tea. Its tainted pipe dirty water your drinking. They are aware of issue and it is not resolved #Beware

I placed an order for a gift of 20 candles and was sent the wrong item twice including the replacement items and they all came broken. And I only received half the order. The customer service rep gave me a partial refund, told me target.com messed up the description and said the other half of my order will arrive on Monday and I would receive a call from the target escalation team regarding ordering the original item on Tuesday. Well its Saturday night and I havent received a telephone call But I did receive the other half of the order, which is also wrong and came broken. And the rep tells me its no excuse but we have a lot of new workers and are receiving a lot of orders. Really? So here I am over a week later with broken merchandise I didnt order, half a refund for items I still need, and Half an order that should have arrived last week with the rest of the order that is not only broken, but they PACKED THE BOX WITH GARBAGE. A USED POTATO CHIP BAG, USED SCRATCH CARDS, AND A USED GROCERY PRODUCE BAG WAS IN THE BOX! And when I asked to speak to someone higher up, the rep I spoke to tonight said there is no one higher up, hes already located in the Target corporate building, and besides, we have no control over what happens in our distribution centers so he doesnt know what I want him to do. I AM FLABBERGASTED!

Wanted to return bedsheets that were wrong size. Called to MAKE SURE THAT THEY HAD THE RIGHT SIZE and THEY SAID YES. I told them that I was driving from out of town just to make sure that they had my size first, again they said yes. Went to the Target Store in Burlington NC walked to the back to get correct size and guess what, NO KING SIZE. Talked to the Manager and he went to find out which sales associate told me that they had my size. Manager came back and said John the Sales associate is new and did not look at the right section and size. Manager said that is was a learning lesson for the sales associate. Manager said that he could give me a little discount if I wanted to pick out another different set but thats not what I wanted. Then he said, I can give you 10% on something else, again I said no but how about a gift card, he said, No cannot do that. I was so upset and it did not seem to matter to him that The Customer was upset. I walked to the front to get my money back. Wasted Day, Wasted Gas Money because A Salesperson did not seem to be smart enough to make sure that there was a KING SIZE in stock that I was driving to come get! I will never give them my business again! No Compassion!

I paid $75.00 (yes $75.00) to have Target send three pairs of shorts and two bathing suits "express mail." I am leaving tomorrow on vacation and wanted new bathing suits. The shorts arrived but the bathing suits showed delayed status but it showed delivery for today. Delivery was originally scheduled for two days ago. I just received another delayed message showing that my delivery will not arrive for another five days (when I am on vacation). Had I known this earlier, I could have gone shopping. As it is, we leave tomorrow and I will not have a bathing suit. I would not use them again for any rush order.

If i could give less than one star, then I would. I placed an order online and my CC was charged, however I never received an email confirmation. I called customer service and they could not find my order, even though my CC had been billed, which should not happen until the order has shipped. I asked to speak with someone else and was told to call back in a couple of hours! Really? When I called back they said the charges should be reversed, because they were pending and I said they are not pending, they have been processed. Needless to say, I had to dispute the charges with my bank and wait for them to process. I asked about reordering and getting the "one day only" sale price of my order and Target said "no", can't help you. I will NEVER shop at Target again!

I tried Walmart online and will never, ever do it a again. It was a total nightmare and I should have known. I wasted hours of my time for when I thought I was supposed to be saving time. Target on the other had was my second choice. I wish I had made it my first. Not only was the same products cheaper but with was easy and it did save me time. No messed up order issues, no long waits at the store, no long waits on hold with customer service in India. Target needs to get some credit for their amazing customer service and organization. My Christmas gift to everyone is this advice. Do not shop Walmart online, if you want to shop online your holidays should run as planned with Target.com