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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

California
4 reviews
15 helpful votes
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I love shopping here! I have found some great deals and quality is superb!

Anytime I have called for issues in order I received they are quick to answer and sort the issue out. I received the wrong item one time and only spent maybe 5 minutes calling in. A person answered immediately and she quickly reordered the item I should have received after identifying the random one I did.

Their products are stylish and last forever and their Redcard discount and free shipping to my door is super convenient!

Date of experience: July 24, 2018
New York
17 reviews
43 helpful votes
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Never Disappoints!
July 24, 2018
Updated review

Love Target! Prices are really better than CVS, Walgreens, etc. I love their return policy. I just found an unopened knee brace I had bought in April for my son. He never used it, but left it in his room. I took it back to Target and it was returned, no questions asked! I didn't have a receipt but used my card. I ALWAYS use the card so they can easily refund me on my card. You also get % off your purchases, so it's totally worth it.

Date of experience: July 24, 2018

Love this store!
July 24, 2018
Previous review

I have to say, I can't say enough about TARGET! I shop in person and I shop online ALL THE TIME. You literally can find everything there. The card is great, save 5% on every purchase? Why not get a card and use it? I just went the other day to return something I purchased online and it didn't fit. I also had a skillet that I bought but never used. They were able to easily find the item that didn't fit online by looking at my card, and they issued me a credit. The skillet was probably bought at least 6 months prior, but still had tags on and was never used. I was ready to just say forget it and they said we can give you a credit. Since I won't use the skillet, I took the credit, which was probably for the amount I actually paid. I love this store. No hassles when you want to return something. The pharmacy items are always cheaper than CVS or Riteaid... so it pays to shop here!

Date of experience: March 29, 2018
New York
1 review
1 helpful vote
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Target used to be a great place to shop. The prices used to be very competitive, not anymore. Too expensive for the quality. They changed the layout of the clothing & accessories departments and they are a disaster. Always a mess, and very unorganized. There are some handbags in the handbag section, then some in parts of the clothing section & then more back in the luggage section. Horrible when you are looking for something specific and don't have the time or desire to walk through every inch of the store like a scavenger hunt! And the children's clothes... hideous. That "Art School" label is awful. Really ugly & the fit is bizarre. Nothing good for young teens that do not fit in the junior clothing, everything is geared very young. And the cartwheel app is a pain to use. You can't get any wifi connection in most of the store so you can't even use it! It's a pain in the neck to have to scan all my own items anyway, just put the stuff on sale for everyone and stop wasting everyone's time.

Date of experience: July 16, 2018
Virginia
4 reviews
13 helpful votes
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Okay store.
July 14, 2018

I used to really like Target, but I have noticed lately that their prices are not as competitive and the changes to cartwheel are still leaving me confused! I am not a computer person and cartwheel was just perfect, not sure why they went and changed it, but now I can't even take advantage of the new system. I am also getting tired of how many coupons they take. I know some people try to fraudulently use coupons, but when I have 4 coupons and I have bought ALL 4 products it gets irritating when they tell you, you can't use that many in 1 purchase. I am on a tight budget and need to save money, I follow the rules of the coupons, but it seems that companies no longer use common sense. It seems as if we are being penalized for those who misuse coupons. I know Target isn't the only store who is starting this trend with the coupons, however I did think they were bright enough to be able to discern between someone who is trying to run a scam and a person who has bought the correct amount of products! After all I use my Target card, and I did use cartwheel before the change so it's not like they can't see my buying habits!

Date of experience: July 12, 2018
Colorado
1 review
0 helpful votes
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I've purchased from Target (in stores and online) for years. Last order is overdue by 9 days, UPS admitted (7 days ago) that they cannot locate the shipment and I have spent 2 days trying to chat online (no one is available to 'chat') along with multiple phone calls to Target just to get a refund for items not received. I am not happy at all and will avoid Target whenever possible in the future.

Date of experience: June 29, 2018
Louisiana
3 reviews
19 helpful votes
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I have a Target Mastercard. I wanted to call customer service to find out when the monthly statement was closing. I could not get through to a representative. Instead I was presented "a deal" for a mobile alert, after rejecting this, I was told that I won a free cruise. I entered 0 for operator and was disconnected. Has anyone had this similar problem?

Date of experience: June 29, 2018
California
3 reviews
21 helpful votes
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Target is my go to store, clean, good customer service and prices are reasonable. Check out is easy.

Date of experience: June 19, 2018
Wisconsin
3 reviews
2 helpful votes
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Great products
June 14, 2018

I have bought such from target, and never had a problem with returns. I just bought a Shark robot vacuum and I love it. Clothing and art supplies as well.

Date of experience: June 13, 2018
New Mexico
2 reviews
0 helpful votes
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This is the WORST! It began when I ordered 7 items. I sat back and waited for the e-mail they promised. Never arrived. I started a series of calls to people, then supervisors, then the local store. Finally went in and picked up 4 items. Then I got a song-and-dance about how two items were in fulfillment house. No explanation for the lack of an e-mail. And then they told me the other item was on their floor, but they sold out. And that they'd have everything together in two days. So, I called first. Sure enough, they had 2 of the 3 items. They never got the last one. Then they said they might have re-ordered it for the store. So, they put me on hold and looked. They found that item and put it with my other two items. Then they told me they would give me back what I paid for that item (8.97) and the new charge was 22.10. I said I didn't think it was that much. Then the charge went down to 11.10. When I walked in with paperwork (always keep your paperwork) and showed them the 8.97, they agreed to charge me that price. Then they turned around two days later and overcharged me and didn't give me the refund they promised. So now, they have overcharged me twice. Not to mention all my wasted time on phone calls, gas, going in twice, no e-mail and the general aggravation of the entire experience. I generally like Target when I'm at their store. But no more ship-to-store til they clean up their act. Excuses don't cut it. Almost every other store has managed to create a supply chain that's smoother than this. Why not Target?

Date of experience: June 11, 2018
California
4 reviews
10 helpful votes
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Everything is so poorly made and mass-produced that it falls apart after a few days. But the prices are sooo expensive for what it is. I can get some of the same things at the dollar store. I purchased some shirts, washed them and they became muted, lopsided, uneven, full of holes and loose threads. Can't wear them in public. The website sucks so much too! Weird layout, hard to navigate. They ship your items one by one. Waste of packaging and time. Why can't you mail out 3 shirts together? Why must I wait 2 weeks just to receive them all? Doesn't make sense. Customer service is a joke, don't bother.

Date of experience: June 4, 2018
Florida
1 review
1 helpful vote
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Excellent.!
May 28, 2018

I love the speed of getting my purchases. Excellent. Good quality product. Fast delivery. Good response by site.

Date of experience: May 28, 2018
Pennsylvania
8 reviews
21 helpful votes
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I bought a dog sweater from Target.com about 2 weeks ago, and got the email notifying me of its arrival at my local store. The email stated that I had 48 hours to pick up the item. I didn't receive the email until after 5 on Friday, Labor Day weekend. Seriously? Not even a single normal business day - just two days on a holiday weekend.

I called to see if anything could be done about it, but no, it's their policy. End of story. Is this what they call customer service? Every other store in town will give you a week or more to pick up an item, and nobody expects you to make a pick-up on a holiday weekend. And the customer service rep I spoke with had an "I really couldn't be bothered" attitude, which didn't help a bit.

I have ordered quite a few things from Target.com and had them shipped to me, but this was the first time I had anything shipped to the store for pick-up. Never again. They have finally lost my business for good.

Date of experience: May 20, 2018
Minnesota
4 reviews
23 helpful votes
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I loved Target and Target.com, until the last few times ordering online. They have messed up my orders.
They have also over charged my card 2 x times. One order, I received someone elses order, then my item was out of stock, since I ordered the last one and someone else received it. I never got my items. And it took 14 days to get the credit on my card(it was not my bank it was them) They said sorry and that was it. I do not know what is going on with them? Sad, but I will not be ordering online anymore. Also, the Target in town is so slow and rude when picking up orders. Sad to go, but Target I'm done.

Date of experience: May 10, 2018
Indiana
2 reviews
2 helpful votes
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I will not return to Target until they stop letting men into ladies dressing rooms and restrooms. This is unforgivable, reprehensibe and uncivilized--and dangerous.

Date of experience: April 28, 2018
Michigan
3 reviews
0 helpful votes
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Legos
April 18, 2018

On line order: With Toys R Us potently leaving the US, it will be important for Target to increase its online Legos presence. I ordered 2 Star War Legos for my adult brother for Christmas 2017 and one of the boxes was missing a few parts. My brother tells me that Lego will ship the missing parts. In store purchase: I purchased a large barn for my great nieces, the barn had to be assembled. The interior pieces (corner pieces and stall doors) did not fit properly. Corner pieces had to be filed. Manufacturer provided no assistance-just refer to the enclosed instructions. Target needs to make sure that any problems can be quickly addressed-either through Target or their suppliers.

Date of experience: April 18, 2018
Missouri
3 reviews
7 helpful votes
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I hate Target
April 11, 2018

I have been in target many times and have never had a positive experience. There is never anyone around to help when you need it and they do not have an organized plan for customer service.

Date of experience: April 11, 2018
California
2 reviews
1 helpful vote
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Excellent Quality!
April 8, 2018

Love target there staff there products are great. Fast shipping. LOVE this store! Always great prices, great and quick delivery. Quality merchandise. Great selection, excellent quality..

Date of experience: April 6, 2018
Texas
4 reviews
0 helpful votes
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Good prices..
April 6, 2018

Love target there staff there products are great. Great selection, excellent quality. Good products and fast deliveries. Good prices..

Date of experience: April 4, 2018
Illinois
1 review
0 helpful votes
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My wife ordered a wedding shower gift from target online and i picked it up today.It was a large box that was so beat up it looked as if had been thrown off of three trucks.It is filthy dirty, has holes in the box, The box is crushed in places and there was no bottom to the box, just a cut piece of cardboard held on with plastic straps, there are pieces rattling around the inside (i'm sure it's broken). Not knowing when the shower was i picked it up, but i am certain my wife will return it because it is in such deplorable condition. Consider the amount of disrespect target has for it's own customers to send that off of a wedding registry for a gift... think about that next time you want to order a gift or anything from target. THINK ABOUT THE INCREDIBLE LACK A RESPECT TARGET HAS FOR IT'S OWN CUSTOMERS THE NEXT TIME YOU WANT TO ORDER SOMETHING FROM TARGET ONLINE. I WILL NEVER SET FOOT IN ANOTHER TARGET STORE AS LONG AS I LIVE.

Date of experience: April 3, 2018
Hawaii
4 reviews
9 helpful votes
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Love this store!
March 30, 2018

Great items great prices!
They have almost everything what I want:)
Love this store
Very recommend!

Date of experience: March 29, 2018