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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Ohio
9 reviews
48 helpful votes
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I was unable to purchase a prepaid phone card with my gift card. This was not disclosed in the product description so I found out at the checkout when it was too late. Now am stuck with the useless gift card.

I am very disappointed in Target and will never shop there again. At the University Heights OH location, indoor parking spaces are reminiscent of some Halloween scenes. Dark and poor visibility when trying to pull out of your parking space. An accident waiting to happen. Not that Target cares one bit.

At Skokie IL location most items are available online only, and the cashiers will send you to the wrong aisles upon request. A nightmare. These cashiers need a REAL training that Target obviously does not provide.

Besides, Target does not carry wide width shoes, despite their rubber stamp replies on social media. Time to move on to the better places. Spare yourself some aggravation and shop elsewhere. I do not recommend Target shopping.

Date of experience: October 15, 2019
Florida
1 review
0 helpful votes
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20% of return item
October 14, 2019

Lost my receipt. Went to store and returned unopened item and was only given 20% of what I paid. Rip off return policy. I will never shop at Target again...

Date of experience: October 14, 2019
Wisconsin
1 review
0 helpful votes
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They depleted my gift cards over $100 worth and never honored the order placed on target.com.
Called target.com, they send apology email then two days later I find unauthorized charges from target.com for the same amount on my bank account now they owe me over $200 they stoled. (Disputed those charges through my bank). Called them back and they claim a system glitch caused the problem and that they have many cases like mines. Several times they hangs up on me. Had a store manager call them they also hang up on him. Overall it's been a nightmare and I don't believe they will refund me willingly. Filling a complaint to the FTC and BBB.

Date of experience: October 5, 2019
Phyllis B.
Ohio
1 review
0 helpful votes
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Bought a refrigerator via internet @ Target.com. Scheduled a pick up/return w/in a week when I realized that the freezer isn't frost free. Was instructed to leave refrigerator (never unboxed) in driveway. Disappeared from driveway that day. Apparently, scheduled return also disappeared from Target files & repeated emails ignored until I got an attached message to my order stating that the issue couldn't be resolved! NEVER SHOP ON LINE @ Target again!

Date of experience: October 3, 2019
Ukraine
5 reviews
7 helpful votes
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Good place to shop
October 1, 2019

What I like about Target is that you can essentially find everything. Usually the people who work there are very help. Not always but usually. I think they have done a good job keep high quality at all their stores. Best of the Big Box stores.

Date of experience: September 30, 2019
Georgia
4 reviews
4 helpful votes
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Unhelpful
September 30, 2019

They do not know how to do anything. I needed to delete my account because I realized I had two accounts open. So I wanted to use the email address from the original account on the second account because I no longer had access to the email address listed on the second account. Apparently they can't change your account settings via mobile phone number (so why do we even have it listed on there?), it can only be changed via email... which I no longer have access to. So there is no way for me to change my email settings on this account and the first person I spoke with didn't even understand my issue and made it so that I can't use the good email account with ANY target business. They were just all around trash and it is not the first time I've had an issue with them.

Date of experience: September 30, 2019
California
2 reviews
33 helpful votes
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I decided to delete my account because I wasn't using it and got tired of the incessant emails despite opting out of marketing. Through multiple devices, I logged onto the website only to find that there was no way to delete my account. I entered the live support chat after searching to no avail, and when I asked how to get rid of an account, I was informed that Target does not let users do this. At most, an account can only be "disabled." What possible reason could there be for this other than to abuse user's data privacy? Why not let users delete their accounts as most websites do, including other major retailers? For this reason, I have to rate Target.com one star. This practice is alarming and should be a warning to users that this company cannot be trusted. Your information is not safe with them because they will hold it hostage even after you try to leave.

Along with this, the chat agent rudely and abruptly disconnected after refusing to disable my account and instead sent a phone number before I could finish responding. I refreshed the page, and a new agent disabled it easily. This was odd but completely reaffirmed my decision to disable my account.

Date of experience: September 27, 2019
Germany
1 review
0 helpful votes
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Graet
September 26, 2019

Je suis un client très satisfait. Le processus de commande a été simple, livré rapidement et le t-shirt est avant tout de haute qualité et j'adore!

Date of experience: September 25, 2019
Maryland
7 reviews
41 helpful votes
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F U TARGET!
September 23, 2019

F U TARGET!

DO NOT BUY OR SHOP AT TARGET! target.com cancels all customers orders for no reason, even if you select ship to store, order pickup, or ship to home, they still cancel your order for no dam reason. They love cancelling everyone's order for no reason. And my credit card info and address info is all correct and verified, and there is no reason for them to cancel my order when I select ship to store and order pickup or ship to my home address. Target does not care about it's customers or it's customer service. No wonder they have such rude mean nasty attitude employees working at their stores and at their online customer service dept. Target gonna go out of business for cancelling everyone's order for no reason. Nobody can order online from target because they cancel everyone's orders for no reason.

BY THE WAY, DO NOT BELIEVE ANY TARGET.COM REVIEWS YOU SEE ON ANY ITEM ON TARGET.COM BECAUSE THEY'RE ALL FAKE REVIEWS JUST WTITTEN BY TARGET EMPLOYEES!

Any reviews on target.com items are nothing but fake reviews by bots and target employees, not by actual people.

And target.com falsely advertises their clothing items and other items as "unavailable" that's a lie because there are no reviews of the items and no customer pictures of anyone owning item because nobody bought item and target post fake reviews of their items, reviews written by bots and target employees.

By the way, IGNORE ALL THE FAKE REVIEWS SAYING THEY LOVE TARGET BECAUSE THEY ARE ALL NOTHING BUT FAKE PHONY LYING REVIEWS JUST WRITTEN BY TARGET EMPLOYEES AND BOTS, NEVER BY REAL PEOPLE!

Date of experience: September 23, 2019
District of Columbia
4 reviews
3 helpful votes
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I have always purchased from target.com and found great deals plus many varieties Only problem I have you can not check out as guest

Date of experience: September 5, 2019
Washington
1 review
0 helpful votes
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I'm so incredibly frustrated with Target. I made a baby registry there, and right then I should've known that was a bad idea. First of all- they had no scanners working, and I had to download an app on my phone to add items (which for whatever reason took forever to scan, each time), and didn't get my goody bag (they should've just given it to me right there). I received some things from my registry there, and actually things that aren't on my registry- and given a gift receipt for those. Returning items for both the registry AND the gift receipt will apparently only get me store credit- which I don't want since I'm frustrated with them already. The item from the registry- they couldn't even take back until I sign in to my registry (atm I can't remember my password), but still- will only get store credit. The icing on the cake though was the complacent attitude of the employee who couldn't have cared less about it. I'm so unhappy with Target right now.

Date of experience: September 3, 2019
Illinois
1 review
2 helpful votes
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Please consider coming to Two Harbors... we have nothing now that Shopko closed. A small hometown target would be perfect... shopko was one of there most profitable stores... we have tons of tourist... and Canadians. Please look into it

Date of experience: August 29, 2019
India
2 reviews
1 helpful vote
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Excellent
September 1, 2019

It is very good and excellent site. Anyone using this site doesn't give up, I loves this site very very much

Date of experience: August 29, 2019
Georgia
2 reviews
5 helpful votes
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I was out of town and ran out of minutes on my cell phone. I decided to add minutes online instead of running out to the store. Target's advertisement stated it offered this service. First, the minutes did not come right away. It takes hours. Second, what they offer is an E-gift card with the card number and PIN number. Tried to activate it, did not work! I called Safelink and they could not get it to work. I had to finally purchase minutes from Safelink. I called Target and they told me the "vendor" said the card was valid. They would not issue a refund and instead sent another E-gift card for minutes I do not need and cannot regift. Totally dissatisfied with this service and I cannot trust Target to purchase online again.

Date of experience: August 26, 2019
Michigan
1 review
1 helpful vote
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Tried to check out easily as a guest but no option available. This website experience for the purchaser is by far the most aggravating experience of any retail website I've ever used.

Date of experience: August 24, 2019
Florida
4 reviews
10 helpful votes
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Legit store
August 21, 2019

I've been purchasing here since a long time and I always been receiving a same kinda support from their customer team. I am pleased with their service.

Date of experience: August 20, 2019
Massachusetts
1 review
0 helpful votes
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Can't trust target
August 20, 2019

I ordered a Cabinet almost 2 weeks ago and it arrived damaged. I called the same day and I was promised a refund once the item was picked up. I was sold a new cabinet on the premise that I would get a refund, and 2 weeks later the dammed goods have not been picked up and I don't have my refund. I have spoken to Dawn (who was very rude), and Larissa, and their delivery company EFW, I was given Housebill# *******, Tracking # *******833, Reference case #******* (latest one), and still not refund or pick up. At this point I lost confidence in Target and I will need to contact the better business bureau and the police to dispute the charge on my card.

Date of experience: August 19, 2019
Missouri
2 reviews
1 helpful vote
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Target.com allows people to use your stolen credit card to go online and purchase items from their online store. My VISA credit card was stolen and the thief was able to use my credit card on target.com without my correct name, address or ZIP Code. When I called target.com they stated that anyone can use a credit card on their website as long as they have the credit card number and the three digit code on the back.

Date of experience: August 16, 2019
Canada
6 reviews
2 helpful votes
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Tool variety
August 17, 2019

I went to target the other day to get a new drill, and something that I really like about this store is the infinity of variety in the different items you are looking for, including their promotions applied almost in all sections, I always like to go here for my tools

Date of experience: August 15, 2019
Texas
6 reviews
0 helpful votes
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Good place
August 14, 2019

Comparing Target to Walmart is like comparing apples and oranges to me. Target has much better facilities and I find their prices equal to Walmart. I also find Target a much cleaner store and less cluttered than Walmart.

Date of experience: August 13, 2019