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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Arizona
1 review
5 helpful votes
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Kitchenaid Ad Problem
January 3, 2020

On 12/15/19, Target advertised the 5 qt Kitchenaid Professional Mixer at 229.99 with an additional discount of 25% off on Sunday and they ran out of stock right away. The next week, 12/22/19, they ran the same mixer at 199.99 with no stock in stores or online. They did not take care of customers who could not buy the item in either ad. Very poor customer service.

Date of experience: January 3, 2020
California
1 review
0 helpful votes
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Target has many promotions like $X gift card free with $Y purchase. So $10 gift card if you buy $50 goods.

Check your receipt, guys. I have been Over-charged many many times. If you buy goods worth $52, it will charge $10 for gift card. Also will reduce item of goods by $10. The purpose is the total should remain 52. What the receipt shows is Goods charge 42, gift card 10 and total 62. Yessirreee $62! Means it charged you for the gift card as well. Very very sneaky and slimy. You walk up to Guest help and they will convince you that the $10 gift card charge is fine coz the price of the goods has been reduced. But beware! The total at the end is mis-calculated and charges you extra anyway! I have sat patiently with a calculator and proved my self explaining again and again to a chain of representatives till someone with basic Math skills finally gets it! Very very very slimy, Target!

If Target does not want to get sued, it should return money of all people it over-charged and made a complete fool off. Poor folks thinking they were getting free promotional gift cards, when like gullible buffoons they over spent, buying goods in excess and then even paid for promotional gift cards.

Date of experience: January 1, 2020
Virginia
2 reviews
0 helpful votes
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Steal Your Money
January 1, 2020

I ordered a tv for store pick up within 2 hours on target.com. They instantly took my money out of my account. ONE hour later they said the item was unavailable for store pick up and tried to offer me to purchase a higher priced tv. NO I WILL NOT! I canceled my order. I was than told the release of my money will be off by Monday. I called target.com on just to find out they charged my card for the protection plan! So Target is going to bill me for an item that I don't even have! Are you for real?! I had to call 3 times to finally get a refund processed for that protection plans! When I ask about the refund for my tv, I was told I have to wait 14 business day. WHAT DO YOU MEAN! Target is stealing people's money for products they don't have to offer! This is the worst and they most unprofessional place I have ever made a purchase from and I will NEVER purchase from AGAIN! NEVER PURCHASE FROM THIS COMPANY IT IS A RIP OFF!

Date of experience: January 1, 2020
New Mexico
1 review
1 helpful vote
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Before the police officer arrived, I witnessed 5 target security guards apprehend a man between the double door exit of Target. They all proceeded to slam the man face first against the wall next to the automatic sliding doors, while his hands were held behind his back by them all. While the man was speaking Spanish, none of them were speaking Spanish back to him. While against the wall in the corner, beside the automatic sliding doors, the man was also getting slammed by the automatic sliding doors. I am horrified and disgusted how this man was being treated. Children were watching this happening and people who were crowded around appeared just as upset and disgusted as I was. They were asking him for his passport and telling him that he is not under arrest. I will never shop at Target. KMART on Carlisle shut down because a security guard killed a man. This type of violence is unacceptable and I hope and investigation takes place and Target re-evaluates how they train their security guards.

Date of experience: December 31, 2019
New York
1 review
1 helpful vote
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Poor customer service
January 1, 2020

My bill was paid in full didn't receive a receipt, I called twice in November no one took my case seriously saying they would get back to me and no one did my card was put on hold couldn't use it I already discarded target card & will take my business to Walmart. Thank God for miss Dianne who finally was able to see the transaction a month later that all the other representatives could not see because of their incompetence & lack of concern all they was good at is just transferring me to one rep to another I spoke to 5 people before I actually got someone who knew what needed to be done.

Date of experience: December 31, 2019
District of Columbia
6 reviews
30 helpful votes
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I ordered with target.com and was sent incorrect sizes. How is a size small confused with a size xl. I was also missing a necklace... really? The customer service was great but they need to be better with their shipping department. The whole point of shopping online is to NOT have to deal with the in person thing. I ended up returning all of the stuff i really wanted in the store and managed to exchange a few of the clothes. But Why not just refund me for what is unavailable in my size. Get it together, target.
Shipping is a bit lengthy too because They use fedex.

Date of experience: December 24, 2019
Massachusetts
3 reviews
0 helpful votes
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Terrible service
December 18, 2019

I was at this store and the service was terrible. This Store acts like they have no employyes like seriously get a grip. I hate this store and everything is WAY oveerpriced like go to walmart instead!

Date of experience: December 18, 2019
Texas
1 review
0 helpful votes
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I order my daughters Christmas gift on target.com to pick it up at a store because I was out of town and I didn't want my daughter's gift to be stolen Or to be sold out because it is one of the lol surprise hot items on high demand. I went to to the store a few days later to pick it up only to find out that they apparently " had issued a refund " which I still haven't gotten my money back! Now the toy is about $40 more expensive and they will not price match it even tho I had already purchased it! And I'm pretty sure they returned it because now the toy is selling for more money and they are trying to make more profit out of. I am so infuriated and disappointed not to mention that I don't have a present or my money that i payed for this toy for my daughter. All thanks such neglectful and careless company that does not care about they're customers. And they they offer me 15% off like that's such a huge accommodation that doesn't even take care of how much more the toy cost now. All I WAT IS WHAT I PAID FOR INITIALLY!
This is by far the worst experience I have ever had with a retailer! I never thought that a company so big and famous would have such horrible service. This was the first and last time I will ever shop with target.com or at a target store!

I NEED MY MONEY REFUNDED ASAP! OR SEND ME WHAT I PAYED FOR!

I my self am a manager at a high end store at the mall and I provide customer service every day not only to locals but also international customer. Rest assure I will let all my friends and family know about my experience and to avoid shopping with your store.

Date of experience: December 17, 2019
Canada
1 review
1 helpful vote
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¡Diseños lindos!
November 29, 2019

La mayoría de ropa que le he comprado a mis sobrinos, la he encontrado en esta tienda no sólo por el precio que es cómodo sino que los diseños me encantan. La ropita que he comprado, es de buena calidad y los colores no se pierden rápido; pero lo que más me fascina es ver cómo lo adorables que lucen mis sobrinos con su ropita

Date of experience: November 29, 2019
Philippines
2 reviews
0 helpful votes
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Nice place to shop
November 30, 2019

When I moved to a different place, I bought a lot of things for my new home. Most of it all exceeded expectations - except for one cabinet which had a little dent and scratches on the side but I was able to return it and they replaced it without any problem.

Date of experience: November 27, 2019
Texas
5 reviews
5 helpful votes
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Quality shopping online
November 25, 2019

You can do multiple things on this site for furniture, clothing, food, etc. Anything that you can think of 9 times out of 10 they have it on there.

Date of experience: November 24, 2019
Malaysia
2 reviews
2 helpful votes
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Always have good deals for everyone, especially festive seasons. Good pricing and customer service too...

Date of experience: November 21, 2019
Texas
2 reviews
2 helpful votes
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My kind of store
November 22, 2019

I like Target, it's been one of my favorite stores so far. I've bought clothes that last for years and they still are in good conditions. I spend more time that I plan, whenever I go there

Date of experience: November 21, 2019
West Virginia
113 reviews
247 helpful votes
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White there is nothing wrong with Target, per se, it is however just another brick in the wall of American retail mediocrity in this day and age,

Yes, you can find just about any type of household or clothing goods at one of these stores, but the items will have been made in China and of questionable quality.

The retail experience in the US now is so homogenized, that you could be anywhere from Tucson... to Atlanta... to Akron... to Little Rock... and each marketplace would be the same: vast wastelands of Targets, Walmarts, BB&Bs, Lowes, Home Depots, etc.

Anyway back to Target -- I guess it is convenient, predicttable, offers lots of parking -- but just not that inspirational.

It's kind of funny... some of us call it "Tarjay."

Three stars -- meh.

Date of experience: November 12, 2019
New York
1 review
0 helpful votes
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Many mistakes
November 11, 2019

I ordered a gift. It showed up crushed. It was crushed before they sent it because the outside box was fine. I returned the item and requested a replacement. I was supposed to get the replacement on Nov. 8. I called Nov. 11. Where is my item? The first person on the phone I could not understand. Very thick accent. The 2nd person hung up on me. The 3rd person informed me that the item was canceled. Why I asked. It just happens sometimes, she said. I want a refund, I said. She said I will get $39.99 refunded. You charged me $43.24 because of taxes, I said. OK, she said, I will refund that too. And they wonder why Amazon is doing better. I will not ever buy from them online again. This is not the first or second time they screwed up my online order.

Date of experience: November 11, 2019
Indiana
1 review
0 helpful votes
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Pre-ordered online explicitly as item+pre-order bonus bundle (confirmation as fig 1), only the item arrived but never the pre-order bonus which I was supposed to get. Order was changed to item only by the system without even asking me (delivered as fig 2). Costumer service refused to resolve the problem and could not be more useless. Worst online experience ever.

Date of experience: November 5, 2019
Rhode Island
1 review
0 helpful votes
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How incompetent
October 23, 2019

I can't believe ordering a mattress topper could be so difficult. I ordered two identical toppers and got two different ones. Called and they offered me a 5 dollar gift card. What a load of crap. Had to go to the top. Got a new topper shipped and they sent the wrong one again. Go with amazon please! Avoid

Date of experience: October 23, 2019
California
4 reviews
14 helpful votes
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Easy shopping
October 21, 2019

I like shopping at target.com especially for small item purchases around the house that I constantly need because I have a target credit card I never have a care about shipping. My only issue is they don't update inventory online accurately so a lot of the times my items are out of stock and unfortunately I find that out a couple days later. Because life gets so busy, having a brick and mortar store like Target makes it easy for a quick run and parking isn't as crazy as Walmart thank goodness!

Date of experience: October 19, 2019
Illinois
4 reviews
0 helpful votes
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Good shop
October 18, 2019

Ordered Lego from Target.com but it came with a small delay. Since it was a gift this delay got me a bit nervous. Otherwise the shop is good

Date of experience: October 18, 2019
California
1 review
0 helpful votes
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So, I broke my watch. Ordered a smart watch from Target.com, since Target claims free 2-day shipping. I ordered on a Monday. E-mail confirmation stated it would be at my house by Thursday. Makes sense... ships Tuesday and comes Thursday. On Weds, I get an e-mail that my order is delayed. Ok, that's fine, sh*t happens. It shipped Thursday, so I assumed it should be at my house Saturday (2 days). I checked the tracking to make sure and it is scheduled to be delivered on TUESDAY, 8 DAYS after I made the order! That is NOT 2-day shipping! I specifically chose 2 day shipping so I wouldn't have to run too many errands on my busy weeknights. Now that it's being delivered next week, it's pointless because now I have the weekend convenience to go into the store buy one myself! But I can't because the delayed one is on its way! So now I'm just waiting stupidly. Please don't claim 2-day shipping if you can't adhere to it. Even if there is a delay BEFORE shipment, slap an expedited label on the shipment to adhere to the claim. I know sh*t happens, but I can't trust Target to deliver on time anymore. I even chatted with someone on Target.com to cancel the shipment, and they said it already shipped, giving gave me a vague answer as to why there was a delay.

Date of experience: October 17, 2019