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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Virginia
1 review
16 helpful votes
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Bought a NETGEAR C3700v2 cable modem/router for less than I was paying for my annual rental of my cable providers modem. This device is easy to hook up. And it is able to give me 130 MB per second in Wi-Fi mode. Download in about 10 to 15 MB per second upload. Toughest thing was getting cable company tech-support to get it going. I am pleading with you to make sure you ensure the modem you're purchasing is compatible currently compatible with your cable provider. Or you will be frustrated. I learned way too much about docs is 3.0 3.1 and Internet package compatibility with different routers yesterday. I hope this helps people this is a great router Wi-Fi combo and again it's cheaper than a yearly rental of my cable modem.

Date of experience: April 29, 2020
Iowa
1 review
1 helpful vote
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Face masks
April 27, 2020

I think face masks being mandatory for customers and employees two months after a pandemics starts is ludicrous! Target is smarter than this! Why be a sheep falling in line with a long list of ridiculous "protection" policies for a virus we all need to gather up immunity for anyway?! So a few pompous idiots are making a deal about it? Stand strong and be proactive and safe but be wise Target! There's enough craziness going on besides a store trying appease the "crazy". I think due diligence in knowing some real educated information is great but plexi guards, gloves... and soap and water is ENOUGH. Face masks mandatory for guests and employees is just not necessarily. Especially now at this time! I refuse to shop (or work) where I'm being forced to go against what I believe and it's a violation of our constitutional rights as an American!
There are enough safeguards in place without making this mandatory, it should be optional. This is NOT. A lethal virus to healthy average people and the ones who aren't should be quarantined.
STOP THE INSANITY AND PANIC TARGET, you're better than that!

Date of experience: April 26, 2020
Michigan
1 review
1 helpful vote
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Target.com is not advanced enough to provide service during high-demand events. Very bad shipping process.

Date of experience: April 15, 2020
Arizona
1 review
12 helpful votes
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Rude customer service
April 11, 2020

So my mom & I decided we needed a few things from Target today. When we got in the store there was an Obnoxious honking, and beeping noises all throughout the store. When we asked two different employees what was going on they ignored my mother and myself and just walked away. The sound carried throughout the store for almost an hour. By then we had to just leave. No items bought no answers to our questions rude customer service. I don't think I will be returning.

Date of experience: April 10, 2020
Alabama
2 reviews
19 helpful votes
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I won't shop at Target anymore since I saw the racist honeypot commercial. The owner says she hopes the next black girl gets an opportunity to sell a product. She should have left the word black out of the ad, and it would have been perfectly fine. It just shows that it's OK to be racist as long as you aren't white. Since Target thinks this sort of advertising is OK, they won't be getting one penny more of my money.

Date of experience: April 5, 2020
Florida
1 review
15 helpful votes
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We went to target to look for black hair products. NONE! A poor selection and an extra small section. We asked the employee where the rest of them were and she was embarrassed. Pitiful. I think target is racist and we take all of our business to Wal-Mart. Now target has honey pot junk for blacks. So pitiful. Dont be in the community if you only serve Beverly Hills.

Date of experience: March 24, 2020
Wyoming
1 review
2 helpful votes
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Honey pot
March 11, 2020

I will not be buying Honet Pot, I don't like the fact that the person who has this business is announcing that it's for black women or girls. We need to get over that racist comment and do a product for all people not just black

Date of experience: March 10, 2020
Hawaii
1 review
11 helpful votes
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I don't understand why target allowed the ceo of honey pot to choose her words for the commercial. Color shouldn't have anything to do with starting your own company... if you work hard, you succeed. That's a principle and FACT of life. Does this suggest that most white girls work harder, if the commercial is suggesting that there are hardly any African American females who own their own business?
Please don't put the words color and success in the same sentence, for they are not related... the words "work hard" and success are more appropriate.
Thank you.

Date of experience: March 5, 2020
New York
6 reviews
11 helpful votes
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I ordered food items. Soups, pasta sauce in glass jars and dry pasta in boxes. Items shipped in one box, not sealed correctly, and cans and glass not separated. Cans arrived all dented and 2 broke open sending soup all over items, broken glass jars. It was all discarded. Called customer service and they resent- 6 days later- and promised to pack it properly and ship it properly. Second box arrives, bottom falling out, tape barely affixed, every can dented, pasta boxes broken open all over box,. Called customer service again. They did credit me and I asked that this time they arrange to do a same day delivery so we can verify AND NOT WAIT another week. First they said yes but them half of the items were not in the store. REALLY? Soups? I said forget it- NEVER again. I tried twice. This is food items and when you order food you do so because you need it sooner than later. I spent way too much time wanting to support target. NOt again!

Date of experience: March 4, 2020
North Dakota
1 review
2 helpful votes
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They suck!
February 28, 2020

I placed an order online to be picked up in store. I received a text message saying my order was ready gonna picked up but when I arrived the only items i cared about were not available. I took time out of my day when i was trying to get ready to leave town for a week to go pick this order up and all they said was sorry, and they were reluctant to do that! Never again! Why say my order is ready if it clearly was not!

Date of experience: February 27, 2020
Georgia
3 reviews
0 helpful votes
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Kid's bedding set
February 29, 2020

We have ordered a kid's Unicorn Rainbow bedding set (2 pieces set). Our daughter was extremely happy. Kids happy - we are happy. 100% cotton made me even more satisfied.

Date of experience: February 27, 2020
New York
1 review
1 helpful vote
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I have bad experience at Target South Bay Guest Service.
The employee name Deliza provided a poor guest service.
I bought wrong size of clothes for my daughter, and I needed to exchange to the right size. I lost one of the price tag but I have receipt with me. Deliza did not check the receipt and the price tag on the same product that I wanted to exchange to the other size. She asked me with her rude voice and face gesture that I have to have the price tag that I lost. After I explained to her that she can check the receipt and price tag, she did the return for me with nasty attitude. She slapped on the price tags, that I gave her which I did not loose, to throw them on the floor.
I love Target and like to shop here. I think this employee needs to be trained about customer service skill and she also needs to be professional.
I tried to do the return survey on the Target survey website, but it said my survey is expired although it just happened yesterday, and on the receipt appears that 02/24/2020 and expired on 05/24/20.

Date of experience: February 25, 2020
Florida
1 review
14 helpful votes
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Shame on you
February 18, 2020

How dare you air a commercial that all races of young girls see and make them feel less important. This country has enough division in it and its obvious that target helps promote it. I will no longer buy Honey pot products or shop at your store. Shame on the people who did this.

Date of experience: February 18, 2020
Washington
1 review
24 helpful votes
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Web site has awful functionality, but I finally got registered and then received two emails and one text message confirmation.
Instead of getting the delivery, I learned that my order had been canceled.
No apologies. No further attempts to fulfill the order.
Even customer service said nobody was available, so I should call again tomorrow

Date of experience: February 5, 2020
Virginia
1 review
0 helpful votes
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Horrible experience! Based on order **************! The website showed 4 containers of Byotrol24 - they were marked available! I ordered, the payment went through, THEN a few days later there was a back order. ONE container was sent with 4 containers of Clorox Bleach. I chatted with a service rep named "ROBERT" who offered a gift card for the inconvenience.

The Byotrol24 and 3 containers of Clorox were set to be delivered tomorrow. Well, I just checked my order status and this ROBERT had cancelled my order which was set to be delivered TOMORROW. So the ONLY container of Byotrol24 has now been cancelled! Why would he do that? Because it is in demand? This is Shady, dishonest, and poor business practice for a company that provides eCommerce options! It sounds like corruption. I have already called another service rep and all he could do is offer a $10 gift card. So an ENTIRE order of Bytrol24 "Disappeared?" Target is the worst company I have EVER dealt with. I am considering contacting an attorney and going to the media (including posting this on a website for potential consumers to see).

So if a product is in demand someone just "marks it" as "out of Stock" THEN when I chat with a service rep "ROBERT" he then cancels the order of the last container of the product I can receive! Fortunately I have a transcript of the interaction with Robert! Thank God I used PayPal or next my credit card would be breached! I have never had such a terrible experience! The date is 2/4/2020 and the service rep I chatted with was ROBERT! What a SCAM!

Date of experience: February 5, 2020
Idaho
4 reviews
15 helpful votes
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Luv it!
January 31, 2020

I love Target online shopping. Great products, prices. Easy to navigate. Most always fast ship and their shipping updates bring a smile. However, when they use Fedex I roll my eyes. Not an efficient shipper Most times shipping is UPS or mail.

Date of experience: January 30, 2020
New Hampshire
1 review
16 helpful votes
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Do NOT ever order from target.com they steal your money and dont give it back very quickly, they are very less than helpful. They won't send anything to your bank to allow you get your money back any faster. Watch out for these SCAM ARTISTS. If I could give them zero stars I would.

Date of experience: January 23, 2020
Michigan
2 reviews
2 helpful votes
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Variety of products
January 25, 2020

My family and I often shop here. Variety of products. And they have affordable prices. Next time want to try make order online.

Date of experience: January 23, 2020
Texas
1 review
3 helpful votes
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Horrible service!
January 15, 2020

I ordered from them and then the itwm never shipped! They kept my almost $200 and didn't refund me! They continue to try and charge me and charge me so what do they do a month later aftwr telling me its been cancelled! Take almost $200 our of my account and then will not refund me! Said I needed to wait yet again another. 7-10 business days! Do not shop target.com.

Date of experience: January 14, 2020
Tennessee
1 review
0 helpful votes
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Tried to buy 2 ink cartridges, priced at $33.00. Tax is less than 10 percent, so should be about $36. I had a $25 gift visa card and planned to use cash for the rest. I had to swipe card, first, then they said I still owed $26.52 more. So I told them to forget it. They cancelled the sale and said it would be 2 or more days to credit back what took them 2 seconds to take from my gift card. I asked for a receipt and they said the register couldn't do that. The manager told me the same, until I insisted they either print a receipt or write on by hand and sign it. The manager finally printed a transaction listing in his office, showing the voided $25 on the gift card account. Hopefully the money will eventually show up on the card, so I can get ink somewhere in a store from this century. I will never go to Target again. How can their register software be so useless? How can their first suggestion be to just ask me to trust them to credit my card in a few days, with no receipt?

Date of experience: January 7, 2020