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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
Follow Jest L.
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Nice Place!
June 9, 2021

I went to officemax today to get some printing done and i brought my sheet i needed copied and the lady/girl just pointed to the copy machine and moved her head. Like over there.
Ok i understand i go to the copy machine and use a credit card. The 3 employees were just chatting and i felt like i interupted them. Then i went t whole foods and the cashier just rang me up and talked to the bagger... but she did ask me if i wanted my reciept. Went to 2 other stores and pretty much the same thing. But then i went to target and i was greeted twice as i walked in and i was told very precisely where to find what i was looking for and when i got there the guy really helped me out and explained things to me so i understood how to use
What i was buying. Now i am not upset with the other stores workers I am just saying when i compare my experiences i had shopping today, Target was light years ahead of the rest on customer service! T rarely go to target but someone bought me a gift card so i went there. But forsure i will shop there wheneveer i need something that i can find there!
Maybe that is shy the stock has gone to the stars!

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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Red card is trash
May 18, 2021

I applied for a Target red Card got approved for 200 limit yes that right only 200. If you have bad credit or rebuilding you get 300 from any other Card Services. I had the card for a Year and 4 weeks never late on payments at all and No increase. Sad I know target is a joke

Date of experience: May 17, 2021
Pennsylvania
5 reviews
1 helpful vote
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It is nice and i would like to say my two fav shopping online or there is target and amazon they are very helpful but amazon is better go get an amazon account

Date of experience: May 11, 2021
New Mexico
1 review
2 helpful votes
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HORRIBLE service
May 10, 2021

Had anniversary gift shipped to store. It was marked received. Email sent out processing takes 24-72 hours and won't be billed until picked up. We have have billed but were not notified available for picked. A day later, order was canceled by Target but our account is still billed. Husband has been on phone numerous times, had to repeat on every transfer. BAD service.

Date of experience: May 10, 2021
Pennsylvania
21 reviews
50 helpful votes
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They will cheat you. Even you order something will spill. They will never credit you or replace
You shouldn't buy from them
File federal complaint plus dispute to take all the money back plus compensation!

Date of experience: May 3, 2021
Australia
72 reviews
29 helpful votes
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Target Review
May 2, 2021

Huge selection of products at very cheap prices! I find that Kmart does tend to be slightly cheaper than Target with similar quality, so I generally shop at Kmart more. In saying that, Target does have some super cute stuff as well!

Date of experience: April 30, 2021
West Virginia
1 review
0 helpful votes
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White supremist
April 25, 2021

Target is Like KKK. They hit me in the face and ran away. They hurt me. I'm suing the heck out them.

Date of experience: April 25, 2021
California
1 review
0 helpful votes
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I often use curbside pickup at this location. I usually like shopping online with Target. Today's experience was unacceptable. The clerk loading our items into our car smashed our eggs and bananas. When I called the store, customer service was a mess. I told them that I needed the eggs delivered to me that same day as I needed them at night. I told them I was chronically ill and my husband is a disabled veteran and we could not make another trip to the store that day, as this one was very hard. They said my only option to get help from them was to come in. The manager presented himself like he did not care about me or my situation. So, customer service is very ineffective here. I don't think I will ever do curbside pickup here again. I feel I need to find another store to shop at. I feel very unheard here. Beware of curbside pickup!

Date of experience: April 22, 2021
India
8 reviews
9 helpful votes
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Bets site
April 8, 2021

Target has recently better than Amazon. I've invested a lot of money on Target.com. I had really nice experience.

Date of experience: April 8, 2021
Colorado
1 review
1 helpful vote
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Your site is the worst does not even work. I tried for over 20 min and it just lags not worth my money will go somewhere else.

Date of experience: April 6, 2021
Wisconsin
2 reviews
7 helpful votes
Follow Shelley M.
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Buyer beware of Target.com - I recently made a purchase on Target.com - wherein I had to navigate through pop up boxes which tried to sell me a "protection plan" for the item I bought. Which was a simple $40 desk lamp. The pop up is automatically set to "yes, protect me" - you can't click the X - as I though as I was charged for the plan. In the Order Detail on my account, it said it's non-refundable. It took a phone call and a nice customer service person to refund me the money charged for the plan. Which is why I give Target.com 3 stars vs. 1. Someone in their Marketing Department needs to be fired for conducting business this way. Are your finances in that much peril Target?

Date of experience: April 4, 2021
North Carolina
1 review
0 helpful votes
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I received a confirmation number and email stating that I order was completed. I later found out that my money was on hold. Once money was on hold and deducted from my account. I was later told that the items is no longer and stock and they are sorry for the inconvenience. It wasn't an inconvenience to take the money out of my account. I also reached out to the store who said first come first serve. How is a item available and order confirmed to be later found out you didn't get it. I wouldn't wish this experience on anybody. It really ruin my day. On top of that taking hard working Americans money and then lying to them. When you are a powerful company you can get away with this kind of business. I would suggest to order from another company when getting the PS5. I personally will never shop at Target again.

Date of experience: March 31, 2021
Ohio
2 reviews
5 helpful votes
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Lacks professionalism
March 29, 2021

Placed an online order and it was sent to the wrong address. And:
1. Target is not able to update the address on the order...
2. They tell me to call when it ships, so they can update it. Which I did. And they tell me they can't UNTIL the carrier actually has updates. By the time that is available, the carrier already delivered it (that was the original order)
3. While on the phone, Target just replaces the order with an IDENTICAL order, with -again- the wrong address...
4. On that same call, they are UNABLE to update the shipping address. Even though it hasn't shipped yet!
5. I call a day later to have them redirect. They are unable, because -they say- UPS will transfer the order to USPS. (still. They should be able to)
6. I check a day after that. And guess what. "out for delivery". Through UPS. (not a mention of USPS).
Target is so incredibly unprofessional and inept, it's a huge miracle they are even still in business!

Date of experience: March 29, 2021
Georgia
1 review
0 helpful votes
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No refund
March 23, 2021

We purchased towels and they only had half the order,,, so i ask to cancel my order they did but i paid thru paypal they told me they could not refund my money to paypal would not let them,,, called paypaled they said not true they said target i could only get store credit gift card. As a online business I knew this wasnt true... target lost my business

Date of experience: March 22, 2021
Georgia
1 review
0 helpful votes
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Horrible Service
March 9, 2021

I order an item more than a week ago from Target online, originally I was told it would be here Friday. When it did not arrive, I went into the app/order. Just to find out that it will now arrive on Monday. It is now Tuesday and still I do not have my order and I have not been contacted in any way. I call in and there is absolutely no answer reason or response as to why I do not have my order that has already been paid for. The only options I am offered is to reorder and wait for a few more days or refund. I shop online daily, this was the worst experience ever! It was a refund for me! This did not even deserve the 1 star! The system would not let me post my review with out a rating! You should allow for a minus rating then!

Date of experience: March 9, 2021
Washington
1 review
0 helpful votes
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Went for dry cat food today at Target and found the price on a 30lb bag had gone up $6 from $19 to $25 since last week. Bummer, but no problem - they offered a buy two and get a $5 gift card back. I purchased two bags and asked for masks, got iunstructions from polite staff on where to find them, but left with out them. Got lost in store- my fault. At checkout, could not get the deal advertised with the gift card, so ended up leaving unhappy. Staff made an attempt to help, but they were busy. Check around before shopping, don't make the mistakes I did. Next time I will shop local QFC or Amazon for similar less priced items. Sorry target - I tried Sat. March 6th 2021

Date of experience: March 6, 2021
Oklahoma
51 reviews
44 helpful votes
Follow Mousy L.
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Unless you get something that's back ordered, shipping is relatively fast. I have had problems with things taking a while that were back ordered. Saying it was in stock when I ordered it and then it wasn't, because of this I took off a star. Otherwise it's a trusted brand with good quality products and quick shipping.

Date of experience: February 25, 2021
Georgia
7 reviews
4 helpful votes
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Great store. Worthless website
February 18, 2021

I ordered from the website on Saturday evening. Monday was a holiday so I'd think maybe Tuesday it would ship but certainly by midday Wednesday. It's now Wednesday, 10:15 am locally, 7:15 on the other side of the contiguous 48 states, and, after contacting customer service, I'm now aware that the order isn't expected to ship for 7 more days. However, they insist they cannot cancel the order because they're already "preparing" to ship the order. I'll be a lot more careful before ordering anything from these ppl. Their stores are fun places to kill time where you can buy stuff that ranges from miscellaneous decorative objects to toys to small appliances and household commodities. Return policy is typically good but this online purchase can't be returned until I receive it which feels like an azkick.

Date of experience: February 17, 2021
New York
1 review
0 helpful votes
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Don't use the website!
February 17, 2021

Don't use the website. The experience isn't good. Then the customer service is all bots or dodge questions like it's some shady business.

Date of experience: February 17, 2021
Louisiana
1 review
0 helpful votes
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Awesome.
February 8, 2021

Excellent place to shop. And eat. I love it I would recommend target to everyone. Very nice place

Date of experience: February 8, 2021