T-MobileReviews 1,948

I recently got 5g service with t-mobile and it's the pits.
If you're in a good service area it is fast but, if you like to go to the beach or the mountains or, as in my case, are 10 feet out of the coverage area it sucks. I get no service at home, even connected to wifi.
I'm also a truck driver and need service for emergencies and road conditions and get nothing from Pendleton, Oregon to Ontario, Oregon except for a brief moment through Baker City. I had to drive 10 miles to report a roll over.
I've called technical support and have had several texting conversations and nothing has improved.
I keep telling them that 5g doesn't work for me and want my money back and my 4g service back and nothing.
I feel they're stonewalling me past my money back period so I'll be stuck with this.
Stay away from 5g until they can cover as much as 4g.
And another thing, how come the 5g phones can't get 4g service but get LTE, 3g, and 2g? That's just stupid and would solve their lousy 5g problems until they really can reach the same coverage areas.
STAY 4G for a few more years if you want any service.

IF you want a group of white collar crooks... YOU GOT THEM HERE. I had been on a plan of $40, for years. After no service because of computer problems apparently, spending three days trying to get my numbers transferred, and a phone...
The land of CORRUPTION kicks in across the PACIFIC. Some sales rep says over the phone, I was explained a new $50 plan! Nice try CONARTIST of tmobile, but I am in no need.
A perfect example Tmobile trying there illegal activities.

The worth internet provider on cells!

I have a prepaid plan, which is refilling on time or before due date! But I don't have an internet access for over than 10 hours! Awful line, awful service! Not recommended!

I have been with them for almost 5 years. I moved into an area that nobody that has the same company has problems with texting, making and receiving calls but me. I have a brand new s20 and they are telling me to pay 25.00 to get a signal bust device and that I will get fully reimbursed on the following bill. Now does this. Make any sense? Hell no. Management was absolutely no help. I was on the phone all afternoon today but have been on the phone for more than a week. So needless to say I got nowhere. Oh and then the supervisor offered a different plan that I am currently on that is nowhere as the one I am currently on. What a bunch of idiots.

It is a good option for those who want to get a stronger reception. They also have some very good data plans that will fit everyone no matter how much their budget is. I have enjoyed every moment since I moved to t mobile. They know what they are doing with their network.

I like using this mobile network because they offer some every great data plans. I do not have to worry about using a lot to get my data bundle. The signal reception is also good I can make clear calls even to people in other countries.

I just called in to speak with a customer service representative about an ongoing issue I've been having with my services. I have purchased two separate devices out of my own pocket because of what the representative said about my phone not being able to adequately receive the right signal, amongst other bull$#*!! I just spoke with the T-Mobile representative about my services and she looked flat out lied to me over a recorded line. There is no way possible for her to gain access to my account. That representative just hung up with me didn't tell me she was leaving just flat out hung up on me, very, severely poor customer support. Then I called back immediately! I finally get a woman who is competent and who can understand things. She explains to me that there's no way that the previous representative could have ever gained access to my account without having to specific pieces of key information. I am done with T-Mobile! Bunch of liars! I am going to download the recorded phone call onto a PDF file and I'm going to file a formal complaint with your head corporate office. This is absolute $#*!ing bull$#*!. Everyone who is reading this should stay away from this carrier. You could possibly experience the same bull$#*! that I've been experiencing!

Switched over from verizon for the iphone 12 promotion. I was helped by the employee Randy at the Fullerton CA location. I originally came in with the 8 plus with 120gb on my phone. When I went to trade it in he did the transfer on a new iphone 12 64gb phone and proceeded to not tell me that my phone was not going to be have enough storage once the phone was transfered completely. When I had realized this I said that I wanted the 120gb and that I didn't want to downgrade because I have already set my phone up this way. He then proceeded to tell me that I could come in when It was convienent for me next and that I would be able to trade in my phone without any issues. Now a month later I find out that I had only 2 weeks to make this trade when i was told otherwise. I do not recommend this provider to anyone because they will constantly care more about making the sale than they do with customer satisfaction. I recoomend this provider getting more training on customer service and employees that will tell you EXACTLY what you are getting.

Happened on Dec 17,2020. Simply made a phone call and nicely asked about $150 extra credit offered previously in Nov 13. The one who answered was normal and nice although she declined the offer. Then, someone else spoke to me. She said she had to step in, and she was angry. I remained calm and asked about the same matter. She said no, and she can give me $100 and I have to take it now, still angry. I was scared. She said she had been doing this for a long time, and I was asking too much. Well, "$150" came out from them, not me, to begin with! Why is she so angry? I do not deserve this. Now I am looking for a better company

Been a customer for 12 years, they extend an offer to us for $105 (4 phones included). We were paying $120. They told us they were able to give us this rate and appreciated us being a customer for 12 years. We just had to cancel other line. Well, we've been given the run around the last month and half. They told us 2x that the issue was resolved and we'd see the changed reflected in our bill a couple weeks later. Bill ended up being $230 a month. Nothing changed. We've been given the round around about 10x with the customer service people. Now that we do not want this deal and are going to return phones, and frankly are going to go somewhere else if this matter isn't resolved, they say it is past the 20 day grace period. If they didn't give us the run around, it wouldn't have been. Now they sent us to collections as the matter is trying to get resolved. We asked them to review all recordings, as they let you know every one is, but somehow cannot locate our conversations? Customer of 12 years and they treat you like trash! Selling my t-mobile stock too.

Tmobile executive office runs its operations solely based on their ego. I had an active connection with tmobile. One day I lodged a complaint against tmobile, it was a genuine complaint, I sent the complaint directly to their top executives in writing. Following which the executive office of tmobile blocked my access to my account. Tmobile and it's top executives are corrupted and lacks integrity. The executive office of Tmobile abused its powers by blocking my access to my phone account. Corruption to the max...

Where to start... 3 years ago someone pretending to be me called t mobile and cancelled my business line. 10 minutes later i contacted t mobile and they could not get my phone number back. It cost me thousands of dollars. I was not offered anything for my troubles. Less than 2 years ago an employee marked the wrong IMEI number for a warrantied phone. This resulted in my service being shut off multiple times a week for 10 months. After spending over 100 hours on the phone a single employee figured out the issue and took care of it. I was not offered anything for my troubles Now for the last 8 months my service has not worked. I never get calls. I cant make calls majority of the time. The internet, maps, music etc never work because of it. Ive been calling for a supervisor since February only to be offered supervisor call backs. Ive never once received a call back as promised, because they cant get through to me. Ive sent hundreds of screen shots that confirm my service issues. Ive seen the local store manager who confirmed my cell line has issues. Ive had customers even write letters to tmobile about how they cannot get ahold of me. Finally since February I now have multiple employees advising me that there are service issues in my area. It took nearly 9 months to finally get a supervisor on the phone. Ive spent another 100+ hours on the phone thus past year. They have now not only not offered me nothing for my troubles, they are actually telling me instead of doing something to credit my account that i should just cancel my service. I have more than enough physical evidence to back claims. They refuse to be accountable. They refuse to put me on the phone with a supervisor. Instead if i ask for a supervisor they put me on hold and then hang up the call. This has been happening since February. I refuse to pay for a service that NEVER works. They refuse to actually do their jobs and fulfil their own service agreement. I have more than enough evidence.

Much to my regret I am a new T-Mobile Customer, when I signed up the T-Mobile, customer rep., indicated I would get a $500.00 credit for my Apple 6s toward a new Apple 11/new customer promotion.
After being told 6 times by T-Mobile customer reps., I would get the promotion/$500.00, it is still not credited on my bill after 2 1/2 months of being a new customer, in fact I am now being told there never was a promotion of that nature.
DISGUSTING!

HORRIBLE CRIMINALS! They LIE about EVERYTHING just get a dollar. Their rep STRAIGHT UP LIED to my face and said my phone would be unlocked (so I may use w/another carrier), as long as I paid off the ACCOUNT BALANCE. She said she would have her manager expedite the request and have my phone unlocked in 2 hours and that she would call me back personally to see that is was unlocked. She did call back, but the phone NEVER unlocked. When I spoke to 2 different reps, they told me there's an EQUIPMENT balance (which the previous rep I spoke with NEVER mentioned) of nearly $400 that has to be paid before they will unlock the device. T-mobile was already charging me $147/month for a SINGLE (ONE PERSON) phone line, so that tells you enough right there. I just decided to switch data to the FREE NEW CELL PHONE furnished by AT&T (which offered me BETTER cell phone plan for $80 LESS and month than criminal T-Mobile. GOOD RIDDANCE, I WILL NEVER EVER USE T-MOBILE SERVICES EVER AGAIN AND WILL MAKE SURE EVERYONE I KNOW DOES NOT OR DROPS THEM ASAP.

DON'T TAKE THE BUY ONE GET ONE FREE PROMOTION, BECAUSE IT'S A TOTAL SCAM! THEY WILL ADD $20 MONTHLY INCREASE TO YOUR CURRENT PLAN, WHICH FOR 24 MONTHS IS 480 AND THEY WILL CHARGE YOU EXTRA FEES, SO YOU WILL EVENTUALLY PAY ALMOST FULL AMOUNT ON THE SECOND PHONE(ADVERTISED AS A FREE). AND GOOD LUCK TRYING TO RESOLVE ANYTHING TROUGH THEIR CUSTOMER SERVICE LINE! WHEN I FIRST CALLED, I HAD TO WAIT 19 MINUTES AND SHE WAS NOT ABLE TO FIND THAT PROMOTION! THE EXCUSE WASREALLY! SECOND CALL WAS OVER 45 MINUTES AND I TOLD THAT EVERYTHING WAS FINE, BUT IT TURNS THAT THE GUY GAVE ME A PLAN THAT DOESN'T WORK WITH THE CURRENT BUY ONE GET ONE FREE SCAM! 3RD CALL WAS AROUND 1 AND 55 MINUTES AND AFTER A LONG AND EMPTY NONSENSE TALK, THE SUPERVISOR TOLD ME THAT THE PHONE IS ON THE WAY AND I HAVE NO CHOICE, BUT TO ACCEPT THE PLAN INCREASE OR RETURN THE PHONE VIA FED EX!
AS A CUSTOMER THE OPTIONS ARE VERY LIMITED, BECAUSE VERIZON ARE EVEN BIGGER SCAMMERS AND THERE IS NO DIRECT LINE FOR COMPLAINTS(T-MOBILE). TAKE YOUR TIME AND LOOK TWICE, WHEN SIGNING ANY DOCUMENTS WITH T-MOBILE OR YOU WILL BE SCAMMED!
BOTTOM LINE - I HAVE A HEAD ACHE AND I WILL HAVE TO PAY THE FULL AMOUNT FOR THE TWO I PHONES ONE WAY OR ANOTHER!