T-MobileReviews 1,948

T-mobile will nickle and dime you down to every freaking penny. I hate this company. If you try to leave this company.

I fell for the advertisements & reading a review written by a tech person, rating T Mobile number 1 for customer service & price. I now have to question if this tech person isn't an employee of T Mobile. From the minute I brought my new phone into my home, I only had one bar, even tough my house is between 2 cell towers. After nothing working, including T Mobile's internet, I switched back to AT&T. I spoke to five different employees of T Mobile & only one explained that if I failed to return the router, I would be fined $370.00. I think they all need to go to the same training!

Where do I begin T-Mobile? You are such a fraud! You train your team members to do fraudulent act. Your promotions are fraud, your lines are fraud, your service are fraud. Why is my phone bill still the same if I pay off my phone. Why am I paying equipment that's paid a year plus. Why is my bill is not one set payment every month? Why are you not training your team members how to fix a situation?. Why a manager never call to apologize for employees stealing my identity, getting a phone i did have in Present. T-Mobile have no customer satisfaction on my end at all. When customers call they act like they fix the situation and really they add into it. They act like they are discounting your bill and the next following month nothing, to shut you up, but really nothing was ever done, that's is called false advertisement, misleading your CUSTOMER. WITHOUT CUSTOMER THERE ARE NO BUSINESS!. WE NEED TO BE SATISFIED. I'm Going take this matter far, my blood pressure went high because of this company rip off.

WORST PHONE COMPANY I HAVE EVER HAD. OVERCHARGED ME FOR MONTHS ON A SECONDARY LINE THAT I HAD CANCELLED. ONLY AGREED TO "REIMBURSE" ME FOR 90 DAYS WORTH OF THE OVERPAYMENT. THEN I JUST WAITED 6 MONTHS FOR REIMBURSEMENT ONLY FOR THEM TO TELL ME I NEEDED TO REMEMBER A PIN TO THE ACCOUNT THAT I CLOSED 6 MONTHS AGO. I TOLD THEM I WOULD RUN THROUGH POSSIBLE PINS, AND THEY EVENTUALLY SAID NO MORE. THEN WHEN I GOT ON THE PHONE WITH A MANAGER, HE WAS RUDE AND ASSUMPTIOUS. TOLD ME HE COULD NOT HELP ME WITH THE ACCOUNT, EVEN THOUGH I WAS PROMISED A REIMBURSEMENT FOR THEIR MISTAKE 6 MONTHS AGO. I HIGHLY RECOMMEND ANYONE WHO HAS THE OPTION TO: STAY AWAY FROM TMOBILE! THEY ARE MONEY-HUNGRY VULTURES.

I was trying to upgrade my phone service; I had sprint prior. I was told that I didn't have any upgrades now through T-Mobile which I was okay with and I had to special order the gold iPhone 14 Pro in Gold. UPS lost the phone and it has been a nightmare trying to get a new one. I do not want to deal with UPS again and no store in Houston carries the Gold color in stock. You would think with such a large carrier they would have more availability in stock. SMH...T-Mobile you need to do better.

I have been having issues with my brand new I-Phone 13 pro. I have a signal as T-Mobile and a carrier as T-Mobile; however, I am unable to send/receive calls or text messages. I was told by T-Mobile personnel that it was an issue with Apple. So, I contacted Apple Care. I MUST ADMIT - I GIVE MORE THAN KUDOS TO APPLE. CUSTOMER SERVICE IS BEYOND PHENOMENAL and Apple personnel made a conference call trying to determine the problem. After 160 minutes being on the phone, it was determined that the problem was with T-Mobile network connection. My frustration comes - after calling technical support 11 times in 2 days, being on hold for about 15-20 minutes each time before I get someone, having to explain myself each and every time, and total talk time with the technician including me being transferred here and there during each call exceeding approximately 45 minutes or more. Well, all of these measures have failed, I ended up going to the T-Mobile store 2 days in a row. The tech told me "oh the issue is with Apple Care" though I said it's not with Apple, I contacted Apple again. I went back to the store and the personnel had to call the damn online tech support due to limited resources that are available here (in the US). Anyway, Day #3 my phone is still not working and T-Mobile cannot give me a time frame as to when this can be fixed. I have never worked with incompetent people in the past. I want to switch my services elsewhere - and they say "T-Mobile Cares and Customer Care is Great". Let me say something - T-MOBILE ABSOLUTELY SUCKS AND THEY HAVE INCOMPETENT PEOPLE AND YOU CAN'T REACH ANYONE IN THE US - THEY ARE ALL IN THE PHILIPPINES!

I am very unhappy with the services that I am receiving. My husband just called to tell me that both of my cell phones have been paid off, one of which I use for my non-profit. We still have two other cells on this bill. Why is it that with paying off TWO cell phones, the bill will now increase instead of decrease? I can't wait to get off work, kicking t-mobile ALL the way to the curb

For being the largest 5g provider it seems like i can never get service. I dread ever being in an emergency situation because chances are i wont be able to make a phone call. Even with full service i still cant connect to make a call, how that's possible i dont know. Dont get this poor exuse of a mobile service. Largest providerbest.

T-mobile was suppose to give me a 15% off discount because of where I worked I switched in June 2022. After several months of trying to get them to get them to stop giving me the run around on it a store clerk in BG Ky finally was able to get them to agree to apply it to my account. She said after two billing cycles it would show on my bill well it never did! I had to contact them every damn month to get my bill fixed! So finally after the 3rd time we decided to leave breaking our contract and going to AT&T. I even had a manager call me and promised he would make sure my bill was correct the next month which it wasn't, every time they would promise it would be fixed the next month, never was! After we switched I get a bill for $429.53 which was for my husbands so called free phone! We called and told them it was because of them that we broke our contract and we shouldn't be forced to pay for that phone but they didn't care so we got taken for more money so my credit wouldn't be messed up! Long story short stay the hell away from them the lie and take your money and they do not care!

Me cargaron 95 dolares cuando cancele el servicio al mes siguiente diciendo que deje un número de teléfono. Pésimo servicio al cliente. No los recomiendo para nada.

Worst internet provider I have ever had. We are current customers and if we were not in a contract I would cancel them in a heart beat! So we have called every night for the last 6 months because not having connection they sent us a brand new box still no connection they adjusted our settings no connection! And as of tonight 7:55 pm my wife is on the phone with them again because the connection went out again. Do not get service with these people! Even with no service they will still bill you for it! If I could give 0 stars I would

June 6,2023:
Between the hours of 1025 am and 1030 am, I sit-down paying bills big and small calling my service/product providers and it comes down to T-Mobile. Yes T-Mobile! I am very anxious to talk to anyone there but this time I have to so that I understand my bills. Here it comes a rude, rushing customer service agent who makes a statement she doesn't know and not sure about; and then a supervisor who was informed by the previous one cutting me off before I finish my question. Without further TALK: I refused to take a REDUCTION on my monthly bill from him/SUPPERVISOR only because once again I want to leave them and disconnect a 6 lin family plan for the last 10 years and did not want to take reason for their first and last reason of being in this business which they display in every client encounter: MONEY! Money! Money; NOT PEOPLE!

If electronic kidnapping was a thing, It happened to me. I wasn't satisfied with coverage from the beginning but I stuck it out for a couple years just because I hate the process of switching services. Recently my phone tore up, and it had 30 days of warranty left. I went to my local store and they said it was a manufacturers warranty. I cald manufacturer and they said T-Mobile would have to handle it. Long story short, I had enough tit for tat and went back to Verizon. The thing is, I had a third line that I have never used. Didn't even have a phone for it. They didn't cancel that line automatically when I ported the first two numbers to Verizon. I called CS, and they said because I couldn't remember the pin number, I would have to go to the store and show my i.d. and they could get a temp pin to access the account and then change it. The lazy a$$ at the store said he didn't have a magic button to do what I wanted and I'd have to contact CS. This went back and forth five times and several days before I finally got in touch with a lovely kind employee on their chat feed. She took more than half a day working with me and CS and the idiot at the store and finally got my situation resolved. As a result of porting the first two numbers, I no longer got multi line discount for the unused line, resulting in way elevated charges on my final bill. If T-Mobile is ever the last phone service provider on the planet, I just won't use a cell phone.

I had a brand new phone purchased was transfered all day ND had to wait on returned phone calls all day. They had Tmobile call back the guy tried to tell me what I can afford and why stay with us long if you have constant issues. I have car sh,a whole nother contract with watch that's slowing me down from switching. I no longer use the watch either cause noone can hear me on it and never have. A whole nother issue. I have other expenses they act like they'll switch me and get me another phone. The guy was extremely sarcastic. I'm looking into filing legal against them for stealing my money. I can hardly text or use my phone service x out daily. Miss calls, appointments, etc. They made it clear they don't give af. I can't talk to anyone, I can't text, have to constantly send text more than once. Calls drop can't have a conversation at all with family and friends... I have to legally resolve this they lie saying it'll be handled since the day I started service. Than blaming me for nor switching service cause I have a watch contract and other expenses first... This is bs. I would never ever even give them 1 star...

We have had internet with t-mobile for some time now and it is awful! Nothing but a bad experience and highly do not recommend. Always going in and out and not consistent at all. $50 a month and it is worth paying more for what we have but moving out soon so we are dealing with until then! Picture is usually what we see with "no signal" or "weak signal"

I have spent hours adding a line. My bill more than double after changing to a cheaper plan. On a recorded line I was told I would get a $240 and my bill would be corrected before the debit, that was a lie. After calling back in again, I was told by the rep that there was a misunderstanding and I asked him to listen to the recorded call. Some of the issue was they were billing me for 5 lines and not 3 but my bill is still not what I was told it would be.

They only reach out to you to sell you their plans and services. No transparency what is annotated on your account on a call. They promise to call you back which never happened. A lot of promises on promotion and discounts but all is a trick to get your money. Service is not that bad and same as you get at Verizon or AT&T. Very careless customer service. You will be spending talking to same thing a whole day, they will transfer you from one after another until you get tired. Don't ever commit to a long term plan...full of BS...you will never pay same price every month...they mess something on you bill and waste your time to fix it will the same mistake the very next month of your bill. A lot has happened on my 2 year stay with T mobile