SwimOutlet.comReviews 142

SwimOutlet has always had the best prices and deals on swim gear and their shipping is quick. I never purchase swim gear from anywhere but her. Plus, their customer service is incredible. The few times I have had issues, they were quick to respond and immediately offered an acceptable solution. I even had someone email me back at 10:45 pm! They are very fair with how they do business. I had a suit that deteriorated in less than a month and I contacted them and sent pictures of the suit. Obviously, they don't make the swimwear, so the quality was not their fault, but they said they would contact the vendor to alert them of the issue. Obviously since I've been wearing it a month, they could not issue a refund, however they kindly gave me 10% off my next order with complimentary shipping. All-in-all, they did a terrific job of keeping my trust and loyalty.

I have been a loyal customer of Swim Outlet for years. Best prices, selection and the customer service is outstanding. They never question a return or a defect and act promptly to sort out the problem. The only recommendation would be when the send Fedex to request a delivery signature so tracking is easier. Don't bother shopping elsewhere they are the best! Well done Swim Outlet you are our go to supplier for all things aquatic!

Returns take forever to process, there are no exchanges. You need to purchase the new size and then wait for the return to be credited. I tracked the return (their $4.99 label) and it was delivered over a week ago. When I used Chat to find my return $, I was told that she would do me a one time favor and process the refund today but it would take several days to show up in my account. I think they make their money on the Float. Will not use them again.

Ordered a wetsuit at a great price point. Upon arrival the suit was torn at the seams and taped together with package tape (see attached photo... yes that is a BRAND NEW wetsuit, showed no signs of being worn). I requested an exchange, and the wetsuit I ordered was unavailable in the size and color of my original purchase. The exact same model and size wetsuit I ordered was available at a pricepoint of $150 more than my purchase, only difference being the color. I requested this product as an exchange and was told I would have to pay half the difference... mind you the price I paid was $280, so we are talking an almost 25% price increase. I obviously refused and was forced to process a return. I can understand defective products occur, and stocking can be limited... but to refuse to exchange my product and honor the price over the color is outrageous...

I have been ordering from Swim Outlet for a few years. The quality of products are the same as in the store. My only issue is sometimes the size charts and suit sizes are hard to predict and not always accurate to the chart. The other products like swim equipment, caps, goggles etc are excellent. I will continue to be a customer here. I always get my order within 4-6 days but was disappointed in the 2 day shipping, it really should not say 2 days because it honestly always takes 4 days for 2 day shipping every time but even with waiting 4 days its well worth the wait when you look st the savings and quality of products they offer!

Their prices are outrageous. Their specials are a joke: free shipping after $50 (gee, thanks). Getting a promo code is like pulling teeth. The criteria for "Price Match Guaranty" is so strict that I doubt anyone ever receives it.

The worst issues about Swimoutlet is how they get extra money during the checkout process. When you hit the final button to process your order, it will not indicate if there's any sales tax; when you are emailed your bill, this is the first time you see the sales tax posted and you realize, depending on your state tax, that you paid Waayyyy more for the item than you should have. If you have to buy a swim related item, shop elsewhere and use Swimoutlet as a last resort. Every google search you do on swim items has Swimoutlet listed first. This should tell you how much they have to spend in advertising to overcome their reputation. I would never shop Swimoutlet again.

Don't return merchandise if you don't have to. If you use their recommended return method which costs you $4.99, it can take WEEKS before your merchandise is received by their warehouse in Ohio. The reason for that is that their use a third party vendor which will WAIT until they get a number of returns before they would go to USPS to retrieve yours and other people's return and ship them in a TRUCK to Ohio. I am sure that's why it is cheap ($4.99) and it costs NOTHING to SwimOutlet

The size stated on the site were wrong. The bathing suit I got was not the size stated in the sizing info. Taxes and shipping came to 25$. These are not refundable... yes swimoutlet does not return taxes paid when returning an item! Return cost 10 $. Total amount lost with a bathing suit purchase on this site after returning a 35 $ bathing suit: 35$. If I don't return it: total lost is: 60$. In either case very bad return/exchange policy. I do not recommend candian customers buy from this site. Total money lost with one purchase: 35$

This site has amazing deals. If you purchase up to $50, the shipping is free. This is great if you have a lot of things you need to purchase for the summer. They have an extreme variety of brands and different styles of swimsuits. Going to a local store, there is just not a great amount of variety.

I also purchased some items that I needed for the beach. I got a couple of beach chairs, towels, and a body board all from the same site. The items arrived in great condition. I would definitely purchase from this site again.