SwimOutlet.comReviews 142

I don't post reviews very often - only when I receive GREAT or APPALLING service. Swimoutlet, unfortunately, is the latter - appalling. Due to Swimoutlet's failure to protect these expensive arena goggles during shipping, they arrived damaged. I spent about an hour on four separate occasions (on the phone) with customer service trying to resolve this issue. They did not have a replacement item available; would not compensate me in any way if I accepted shipping of a color my son did not want; refused (three times) to allow me to speak to a manager; and asked me to take photos of the item, without informing me about what would happen if I went to the trouble of uploading a photo. I have since ordered the item elsewhere. I asked for a return shipping label which I have not received, and I expect they will not refund my money because the item is damaged. Our state attorney general will be the next place I go to lodge a complaint against this vendor.
I live in rural area and no stores within 200 miles stock this item. I don't have any choice but to order online. But it will never be with SwimOutlet again.
For all those considering ordering from this vendor, if there is a problem with your order, good luck to you.

I don't review too many businesses but after seeing some many negative reviews I thought I'd enter my 2 cents. I own a retail shop in the U.S. Virgin Islands. I have ordered hundreds of items consistently for over 5 years from SwimOutlet. In all this time I can think of only one problem that happened, I was charged a different amount than was listed on the product. I called and they fixed it immediately and went above and beyond giving me an extra $50 credit towards my next order. There items are exactly what are posted, always quality, generally ship same day and I love this company for these reasons. Don't believe the negative hype.

Incompetent Business: The 1-Star reviews tell the story. Over a 10-day period with (4) separate representatives, I reached the conclusion that this is an incompetent business operation. My failed purchase was highlighted by poor inventory control, disinclined customer service staff with limited situational awareness or continuity, and an overall unwillingness or inability on the part of the business to take responsibility for its very avoidable failures. Shop a competitor.

I have tried twice. Yes TWICE to order from here. First time I thought it was a fluke that the stuff was lost in the mail. They could ship new stuff out, but surprise surprise all of a sudden they are out of stock of the swimsuit my daughter wanted. First tikw chalked it up to, a crazy coincidence. 2 years later try to order one again... and surprise surprise ir never comes and they are sold out of it AGAIN. Ridiculous. Especially because the website shows in stock...

I purchased a Speedo LZR Racer PRO Jammer swim suit for $201.88 from SwimOutlet for the express purpose of performing well at Nationals in 2018.
The suit must have been purchased and worn before I got it because when it tried to swim in it in Indianapolis it was like wearing a parachute. Baggy, and filling with water on every turn. A total disaster.
Fortunately I was able to purchase a Michael Phelps suit from a vendor at the meet and did well in spite of SwimOutlet trying to offload a subpar suit on me.

When I tried to return the suit to SwimOutlet I got no sympathy for my plight and I am out the $200 for the suit. (I got a return authorization #*******, but no refund), but never got a refund.

Truly a very unpleasant experience. I will NEVER EVER purchaser ANYTHING from them again. This company sells crap for high prices.

Richard Myers
Newton MA

I bought myself a pair of Keen sandals for Christmas-on sale. It was too cold to use them at the time, so a few months later I put them on and went for a walk. After a few blocks one shoe started sqeaking loudly. I check the laces, bottoms and adjusted but they still SQUEAKED LOUDLY and were DEFECTIVE. When I call customer service they didnt offer to exchange them, except a return, repair then or give me store credit. They said because they'd been worn they couldn't resell themWHAT? They are Defective?!? Their only offer was 20% off my next purchace. NO THANK YOU, I won't be coming back!

I ordered a Maxine of Hollywood swim dress, size 12. I have worn this brand and size before. The item seemed to be a second, did not fit well. The skirt was too long, the leg openings were too large, and the band around the top of the swimsuit was too tight. And overall, the suit was too long in the trunk! I was very disappointed with the quality of the product. I would not take a chance and purchase from swimoutlet again because it is costing me $5.00 to pay for the return.

It seems that SwimOutlet pedals defective equipment and then hides behind a restrictive return policy. The last 2 products received from the company were faulty due to no fault of our own.

The return request I made was met with a snarky and insulting response from Ms Chavez:

"It seems that you are already aware of our 60 days return policy and defect liability period per the issue of the "Turbo Women's Comfort Water Polo Suit" on your order last year. Please be reminded again that the period starts on the date the order is placed not when the order/item was opened or used since deterioration or breakage can happen if they are not properly stored.

Please be advised that the order for the goggles is now 91 days old. With regard to the previous return of the defective suit outside of the return policy which was a one-time courtesy, I apologize, we are no longer able to replace the goggles. Also, Speedo itself has only 30 days return."

We have removed ourselves from the SwimOutlet email list and have already switched our allegiance to our local swim store and Amazon.com. I apologize, we are no longer a customer of SwinOulet.

I have shopped at Swim Outlet multiple times, but this last time there was a technical glitch when submitting the order and I was charged for and sent a duplicate order. I've shopped online almost exclusively and have never seen a site duplicate an order this way. I confirmed the back-end nature of this glitch by comparing the timestamp of the email confirmation, which was identical. At any rate, I called immediately and was told they couldn't cancel the order so I would have to return it. Whatever. So I do this and then review my bill and find they subtracted shipping from the return! I've had to call a second time to get these improper shipping charges reversed, and the CS rep even flipped me some attitude like this whole thing was my fault and they were doing me a favor. To sum it up, a disconcerting technical problem resulting in a duplicate order, followed by unsatisfactory customer service to get it corrected. Great product selection, but buyer beware, the site may charge you twice and the service sucks.