SwimOutlet.comReviews 142

I ordered a pair of swim fins and although the label on the package showed the correct size that I ordered, the fins inside the package were not the correct size that I ordered and were too small. I got an RMA return number but they didn't provide a pre-paid return label and if I took it to a Return Bar outlet I would have been charged a return fee. It took them 8 days to get them here between Ohio and Michigan and then they wanted to charge me more to return the fins eventhough it was their fault they were the wrong size. HORRIBLE internet retail experience.

Love your products they are well made and they last. Super fast shipping. My order was shipped
with 2 hrs. Great job.

I ordered $400 worth of swim gear for my daughter for Christmas on November 26th, website said guaranteed delivery before Christmas, delivery dates changed several time and my package has been sitting at the FedEx location in Salt Lake City for 4 days I call customer service and they tell me my daughter Christmas present won't show up until December 27th, after Christmas and a month after ordering. SwimOutlet sucks I will never purchase anything from here again!

I opted for a store credit for my exchange. This new bathing suit is gorgeous, very high quality. The bathing suits are a bit tight, however, you are going into the water which will loosen them. When swimming, loose bathing suits drag you. And the top feels like its being pulled down. They need to be tight to fit comfortably as you swim.

The merch is WAY too small. I filtered the list by my size and checked the size chart on the first couple of suits to make sure they would fit. After that, I quit checking because I kept getting the same size chart. I shouldn't have, All the ones I ended up liking a lot and buying worked on a SECOND size chart that immediately on reading I knew wouldn't fit. But I was deceived and had to return them. It's not SwimOutlet's fault; I didn't follow through but I just wanted to let others know to check the size chart on each suit you wind up wanting.

I ordered a swimsuit while I was visiting a friend in Arizona. While checking out I received a promotion; send referral receive 20%off for friend $20 for you. I sent the offer to my friend I was staying with and she ordered the same suit. I did not receive the promo, 1st excuse why; was because friend didn't spend over $39. She was charged same as me $78 and after I pointing that out they said ordered from same IP address. I explained I was visiting. Beware don't plan on getting a promo. Hopefully I have no problem even getting the suit so I don't have to interact with their customer service.

I ordered on Sept 24. They say they ship right away, but my item was shipped on Sept 30. It was delivered today, October 11. To me, 17 days is too long to wait.

Ordered a suit online. Huge mistake. 1. Took forever to arrive. 2. Impossible to buy a swimsuit this way without trying on. 3. Returned. 4. Customer service is infutriating, took forever and four attempts to get a PARTIAL refund. The company deducts a non refundable fee of 5.99 for returns and another 6.99 for postage back. Don't do business with this company unless you don't mind being ripped off.

The tech suit that was supposed to arrive on July 13, was finally delivered on 5 days later (the last day of the meet)! I tried calling and chatting with the company numerous times, but didn't receive any help. Instead, I had to order a second tech suit and pay for expedited delivery. Their return fees are too expensive, so I ended up paying for 2 tech suits when I only needed one! Very poor experience with this business.

I think the YMCA or my local pool must have sold them my email address, because I never order swimming products online (why would I? I'd never know if they fit), but I am a frequent swimmer. First red flag was that there's no way to unsubscribe from their emails. Second red flag is all these bad reviews. Yikes. Looks like I'll be deleting this email address and getting a new one... AGAIN.

Wrong sizes, wrong colors and ABSOLUTELY no way to contact the company. No response from live chat, phone calls, text or emails. Customer service is way under par. I wouldn't recommend you spend a penny here.

Beware people. I don't even recall signing up for their membership program but once they got you, they will keep charging you. Oh sure, you can cancel anytime but you can't get your money back once they've hit you with the renewal fee, even when you let them know right away. What a horrible brand experience over $5.40 they burned me up as a customer and I've been buying from them for years. That's the last $5 you will ever get from me Swim Outlet. I'll make sure everyone knows about it too. Enjoy that $5.40 Swim Outlet. It will cost you so much more in the long run.

The website, the accounts or whatever saved and stole my child's debit card information 3 months after purchase. Because it's a savings account card, I never checked it and for 9 months after purchasing my child's swim cap, they cleaned out the account. NO compensation, NO apologies just a letter months later stating their systems were compromised. Why do they keep your information months after purchase?

BURNED AND HATE THE ENTIRE COMPANY TO THIS DAY!

I have been a customer and affiliate with SwimOutlet for years. Slowly the products and services have declined. About two years ago they started taking products off my team affiliate page without letting me know. Since then the product selection has been drastically reduced. Now the order I placed in December (three months ago, and placed two more times since then) has been lost. They blamed me saying I must have a neighbor who is taking it from the front door. FedEx even told me on the second order that they lost it and I should receive it in a few days. After I followed up with them when I didn't receive it, they then said the order was lost. After a third notice that my third order was delivered (and wasn't) they told me my address in their system was incorrect (even though I have automatic ordering set up). I run a large swim school and depend on quality products and services. I'll miss supporting a swim specific company, but I just can't trust them. Sad...

I run a 30+ lifeguard staff and am always shopping for better swimsuits at a good price. Swim Outlet has a large inventory at excellent prices.

First off I NEVER write bad reviews as i don't like to speak bad about others.
This company has been awful to deal with. I am now in my 12 week waiting for a parka i ordered back in November. No one seems to know where the shipment is and when it will be sent out. I have asked neuromeres times and keep getting pushed off onto another person who has Zero answers. I do not suggest using this company for any products. As of January 26th 2021 I do not have my order nor do i have a date it will be shipped out.

I recently purchased some swimsuits and a pair of goggles. They were all good prices. I think they are about the best site out there for swimming equipment and they recently have had a lot of sales. This is good but hate to not get the best price due to a sale that opens up a few days after purchase! Do not purchase the Finis Duo, in general, and not from SwimOutlet. The ones I received from them did not last after three years of excellent care. Finis I found to be overall quite unhelpful.

This company uses a discount shipper who delayed and then never delivered our package. Best the service dept could do was continue to send a form reply offering a discount on future items. Had to dispute the sale with credit card company. Awful experience

I contacted SwimOutlet customer service about a suit that was almost-not-quite the same as my traditional Speedo Moderate Ultraback - purchased on Black Friday. That suit took over a week to deliver ("free shipping") and then ultimately didn't fit up top. Very frustrating.
After I called customer service and they arranged a return for refund - I went to the site and purchased a Speedo Moderate Ultraback - and paid $5.99 shipping. That suit arrived in Under Two Days!

Great Overall Experience with Swim Outlet.