SwimOutlet.comReviews 142

I wish I read all of the reviews which I usually do. Bottom line overall terrible in customer service and sizes run very small. Items online pictured as misleading and when I advised them of this there was no effort to rectify the situation as most companies who want to keep customers would do. After a few emails with the Manager Missy Hoth there was no resolution to my issue. I'm not sure how they are still in business. They definitely have lost me as a customer. Check the reviews and buyer be aware of negative customer service experience with high prices.

I purchased a pair of Northside Mens Burke 3.0 water shoes on April 1,2023. On June 5,2023 the back strap holder broke, leaving the shoes not wearable. I contacted Swim outlet to see what they could to remedy the isssue. The response was they could give me a10% discount on a new product.

Now I only wore the shoes 5 or 6 times over the course of two months. I surely would have expected them to last longer than two months. They basically look new except the back part that broke.

I recently purchased my 2nd swim parka from SwimOutlet.com. I tried it on while the tags were still on and it fit fine for me. After swimming, however, I discovered that when wet, I could not get my arms to slide into the arms of the jacket due to the ticking material, whose nature was such that it almost became sticky when met with wet skin. I chatted with so-called "customer service" on their site and they basically said that since it was "used" they wouldn't let me return it. I explained I was unhappy because I couldn't have known about the problem until I used it. I used the analogy that it's like saying I should have known the milk was spoiled before I bought it. The customer service agent then gave me the most passive-aggressive response I've ever encountered in a chat... she simply said "understood." And then silence. You can take what you will from my story. I'm personally not shopping there anymore.

Swim caps are child sized so do not fit adults. Goggles I ordered do not fully adjust, so they leak and fog up.

I have ordered several bathing suits from swim outlet over the past several years as I swim 2 times per week at my local gym. I always order chlorine resistant suits and have been satisfied in the past. A suit typically lasts at minimum 8 months. The suit that I ordered several times was discontinued so I decided to try a Speedo Chlorine resistant ultra back one piece suit. Unfortunately this suit did not live up to my expectations and has faded and stretched out to the point where I need a new suit at 5 months of use 2 times per week. I contacted Swim Outlet and shared my dissatisfaction and was told that I had exceeded their guarantee period of 60 days and they could not grant my request for store credit to purchase a new suit. If a suit is sold as chlorine resistant surely it should last longer than 60 days so their guarantee period makes no sense. To make matters worse they offered me a 10% discount if I wanted to order a new suit. I'm sharing my experience so that others can make an informed purchase in terms of the sub par performance of this suit and the inadequate guarantee period that Swim Outlet offers as well as their poor customer service. I won't be ordering from them going forward.

Just a word of warning, the women's suits run laughably small. I'm a size 8/10 and had to order an XL!...and even THAT is uncomfortable. The company was great at exchanges, but their products are weird.

I've done tons of comparisons and pretty much could save the time. I always return to Swimoutlet. They make it easy.

I wear L/XL, tankini was supposed to be XL. Way small not just a little small, $4.99 to return it. Shop elsewhere for bathing suits.

You know, SwimOutlet has a return policy that is not as easy as most companies I deal with online. I had to drive my return to a FedEx store instead of printing a USPS label and putting it with the mail in my office to avoid a return fee in excess of $5.00. I will be looking for a different place to purchase swim gear after I use my credit.

They promise 1-2 day air which is an absolute lie. They said my item would ship the same day (ordered at 6am), also a lie. Then, when my item is too late for the meet they offer me 10% off. I don't want a discount, I want the suit I ordered delivered in the timeframe that you promised. What a joke. Horrible horrible service. Don't use them if you need an item in a timely manner. They promise nothing.

Ordered a swimskirt. It was a skirt with no bottom inside. How are you supposed to swim without a bottom. When i went to return they took half of it off. Ridiculous. NEVER SHOP HERE EVER!

I bought 3 bathing suits initially in a size that should have fit. They were way too small. I then ordered another 2 in a larger size and I can barely get into them. I am unwilling to pay the return fees and am giving them to someone else who might be able to wear them. Buyer beware. Customer service just said, "sorry".

I have ordered from Swimoutlet for years and relied on product reviews by other customers on their site to help make informed decisions about what products to buy taking into account other people's experience with the product. That's what customer reviews are for right? I bought 3 jammer suits that got fairly good reviews on their site and that was a top seller for SO. I got the suits and they started to fall apart after about 12 work outs. I wrote a scathing review on their site and they refused to post it. They only care about making a buck and customer satisfaction comes last. After years of being a loyal customer I will never buy anything from SO again.

Slow shipping and horrible customer service
This store is just horrible.
Buy your swim gear anywhere else, the swim outlet will only disappoint you

Only when there's a problem can you separate the good from the bad in online shopping. I had a relatively small problem with a purchase and Agnes at SwimOutlet customer service did everything I could ask to rectify it in a very timely manner. No muss No fuss. This place has all your swim/diving needs and knows what customer service really means.

The swimwear was way too small. On a purchase of $30 they charged over $11 of fees.
Return charge, plus the discount on the swimwear originally given to me.
Very unethical!