On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Got amp hooked up & test ran it & all I can say is Wow, more power than I had hoped for ( not a bad thing) & extremely clean amp
It was a pleasure doing business with Sweetwater! Best customer service one could ever ask for and all the equipment sounded awesome. I will be doing a lot more business with these guys.
All us digital musician nuts are fortunate to have a place like Sweetwater that has technicians who can explain all this digital stuff to us. They have helped me more than I can say! If there's a problem, they will help you through it and if they don't know the answer, they will research it till they find it! Not only that, they will match or beat everybody else's cost! Sweetwater is a win win!
Never have had any problems. Dilan Is very helpful. Their website show all you need to buy anything, and you can talk to engineers if you need more details.
All I really need to say is sweet water has never failed to please me. Shipping is always timely and they have the greatest selection for every budget. Sweet water is the only place I want to get my gear from.
Buy from Sweet Water! You won't regret it ever! They even follow up on your order after you receive it to see if it meets your expectations!
In this digital age when far too many transactions are automated and it's becoming increasingly more difficult to speak to a real person when one needs assistance, I greatly appreciate it that Sweetwater takes the time TO CALL ME, to have a sales representative ready to assist me after I place an order AND to follow up after I've received it. This is precicely why I continue to order things with y'all (and I'm a professional musician, so really the only things I buy online are music-related, haha).
My Pedalboard was low on real estate but I needed a volume pedal to finish it up. The Erie Ball pedal I was using didn't fit, for one and it didn't silence the signal. I turned to Sweetwater for a solution and found it in the Boss FV-30H. Perfect fit and golden silence! Thanks Andy Rice, you guys at Sweetwater Rock!
The other band members are so impressed with my new gear that they want to make purchases now too. My break is over at work and I can't count to a hundred that fast
Bands are tough on equipment but our youth seem to be even tougher. So far these mic stands have held up nicely. The service and shipping from Sweetwater are always outstanding.
I purchased a new Bugera Bass Amp through Sweetwater and the experience was AWESOME! No hassles, no worries and no disappointments. I was amazed when the amp arrived at my front door in only 2 days. That is crazy fast. Sweetwater also followed up by phone to verify I received my shipment and was satisfied with the purchase. They have definitely earned my respect and my business. Thank you, Sweetwater.
I've purchased a few items and always experienced great service from Sweetwater! I wanted to order a lightweight stop bar tailpiece which was designed for a Les Paul and needed to find out if it fit my Gibson SG. I called Brent Leuthold to find out and I provided him with the serial number of my guitar as he requested. He called Gibson and they verified that it would fit. He got back to me promptly with the answer so I was able to order the part without any worries. Great job Sweetwater! I really didn't expect this kind of service for such an inexpensive part! Keep up the good work!
The Audient ID14 is indeed second to none, one of the best preamps I have ever used with a pristine sound, very transparent, I just love it and would recommend it for any one who wants to record professionally in a home studio. The only thing I think should be improved on is that it be made a thunderbolt instead of USB.
Sweetwater is my go-to online retailer for music gear. The only pieces of gear I haven't bought through Sweetwater in the past year or two have been boutique effects pedals that they don't carry. I like to support my local brick and mortar stores too, but with interest-free financing (provided you make the payments on time) Sweetwater is pretty much impossible to beat. I've been able to get gear I wouldn't otherwise. The key is to keep to the payment schedule. It's worked really well for me.
Working with Sweetwater was an effortless experience. Placing the order was quick and accurate. The communications were prompt, and the follow up was greatly appreciated. A+++ service!
Great prices and fast friendly service, i got my order in 3 days! Tech support is awesome! Keep up the good work sweetwater!
FAIR PRICE GREAT SERVICE FRIENDLY KNOWLEDGEABLE STAFF
EASY TO ORDER FAST RELIABLE SHIPPING. GREAT VARIETY OF PRODUCTS FROM
MANY GREAT COMPANIES
Gear is always easy to come by for a drummer. Having someone in your corner who you can ask for advice and then they hook you up with great prices, that is hard to come by. This is the reason I swear by Sweetwater. Justin Sunday is amazing at his job and he knows what he is talking about. The equipment I ordered is great and I thank Justin for the recommendation.
I really love it. Why go to the store, pay more money, wait for service?
All you need to do is to call your sales engineer.
They are very knowledgeable.
Free shipping within 2 or 3 days.
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members