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Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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While searching eBay for a new Fender Strat I came across the one I now own. Before selecting Buy It Now I decided to call the seller (Sweetwater). I was connected with Brad Jahn whom I now consider my friend. He answered my questions in a very positive manner leading to the purchase of my now Stratocaster! Now two weeks later I have contacted Brad and purchased a new ESP. Some say keep it local but in this case better than my local Guitar Center hands down!
Iv been playing guitar for well over 20 years now and I wouldn't Dare or dream of using anyone else!... PERIOD!...
Brian Hughes, my Sales Engineer, was top-notch in his pre-sale information and post-sale follow-up... this level of customer service should be noticed by all other companies...
TOP NOTCH... Greg Savino is the best music dude in the music business,,,, hope to a lot more business with him and Sweetwater... Hebie Brown
Sweetwater, as far as I am concerned, is the best company I have had to deal with.
Super service people with class and knowledge of the product they sell.
Cannot ask for better.
Super.
As usual I needed something (this time, Powered P. A. Speakers and stands) and Sweetwater sent it out on time and it's exactly what I needed. I've bought gear from them in the past and they are always helpful and knowledgeable.
Highly love them, very helpful and always very pleasant to work with. The ask all the right questions to make sure that you are receiving what you are looking for!
Sweetwater is always there with their excellent support. Whenever I order they call and make sure all is good with my order. They contact me when my product is being shipped and then they follow up to make sure I got my product and they ask how I like my product. No other company has such committed reps as Sweetwater
Purchasing the X Air 18 Digital Mixer was the great improvement to our church sound system. Being able to save settings for our band when we have a guest group making it real easy to recall settings. We replaced a 32 channel mixer board with our X Air Digital Mixer, what an improvement. I recommend the X Air Digital Mixer for places with limited budget.
I wouldn't ever order a guitar from any other site/store. Outstanding service, great customer follow up and unbelievably fast shipping. My recent purchases have been ready to play right out of the box. My sales associate... Andy is a real pro. This company is the Zappos of the music world. PERFECT in every way!
The whole team at Sweetwater, has always had my best interest at heart. They treat me like a brother, even though, I live in another state. The people are the best, the gear is the best, the attitude and support are, top notch."Forget the rest; Sweetwater's the best!"
I admit, for the past decade, I have slowly wooed by the amazon machine into purchasing all my music gear on Amazon, and my experience is common to most - I've been burned at least a few times. About a year ago, I discovered how much nicer it is to purchase from Sweetwater. These guys are still offering incredibly competitive prices, and the level of followup and service is absolutely incomparable. For the discerning musician, don't hesitate to purchase with sweetwater -- they are ridiculously cool about returns, exchanges, etc -- you just can't get this kind of peace-of-mind shopping from the chaos of amazon. Viva la Sweetwater - for almost 16 years, I've thought these guys were the best internet distributor of music products, period. In the hustle and bustle of industry, particularly music, this is one company that has proven itself over and over again to place the customer ahead of the bottom line. If they continue like this, they will be one of the few music retailers standing when industry automation really kicks in.
Great, no, the best customer service of any company I have done business with no matter how much you are buying. Your personal sales engineer follows up from beginning to end and after your purchase. Thanks to my sales engineer David Snyder
Awesome tool to work through ideas. It helps me the quick passagesbut really shines when I am trying to bring a ballad together. The ability to shift the between musical genres is totally eye opening
The Sweetwater rep was knowledgeable, considerate, and very helpful. I was surprised to find it took only two days for my order to arrive. I had my doubts about the fit of the case but the rep did research for me and found the perfect case for my guitar. Well done, Sweetwater! (The little bag of "Sweets" was a surprise as well!)
I have borrowed a HOT SPOT monitor from my bass player for sometime now, and I really liked the size and sound of it. My wife bought me a new HOT SPOT 7 for Christmas this year. I play in a country band, I don't require a monitor that has the capability of being extremely loud. This is the perfect monitor for me, I couldn't be happier with it. I would buy another in a heart beat, would recommend it to all my friends. Sweetwater sales is second to none, I would recommend them to anyone as well.
I'm VERY happy with my new Gibson Songwriter Progressive. Many thanks to Robbie Resnick, my sales engineer who has walked me through a lot of purchases over the years.
I love ordering from sweetwater because I know the stuff I order is shipped quickly with care and quality every single time. Thank you guys for being so great and I enjoy doing business with you now and In the future!
I've purchased gear at Sweetwater for years. I've been treated to the best products and service available. The Catalina is the sweetest chorus sound I've found so far.
Sweetwater is without a doubt the only place to shop for musical gear for a number of reasons: Fantastic products and pricing, awesome sales rep (for me, Stewart Hisely is the bomb!), #1 rated website with killer product demos (Don Carr is sick!), fast free shipping, and all sorts of knowledge at your fingertips. I have a couple of "other" stores where I shop occasionally, but the experience pales in comparison to Sweetwater! I will shop here as long as I continue playing and beathing!
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members