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Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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What a pleasant place to deal with. Great prices, fast shipping and great customer service. Did I mention great tech support with all the right answers.
Always a super transaction! With every order, you get helpful technicians and always they give 110%!
Sweetwater has the best reps and service, not to mention the vast selection of gear! I do all of my shopping through my sales rep. His knowledge and resources are invaluable!
I'm happy with all purchases from Sweetwater. Has all my music needs. Special thanks to Chris Lewis for all help.
Great product, covers all great reverbs and can be set to buffer with internal dip switches, dead quiet and true bypass, great price, great service, superb taffy. Thanks
Jared and Sweetwater crew.
Not satisfied In my search for items locally, I turned to Sweetwater for lowest prices and fast delivery. Name dropping Sweetwater the other day I did get a price match for something I needed that day.
Loved the service. Hate the amp. Sounds great until the whole band plays. Doesnt cut through. Ill be getting Pre amp tubes for my 6505 soon.
Thx Randy England
My son recommended Sweetwater because of the great service he received from them. He was right. They have great service, products and the follow up is outstanding. I shall continue to give them my business and recommend them highly.
The first product I purchased from Sweetwater was an expansion pack for my Kurzweil K1000 around 1988. I can't even list all the gear I've purchased from them since. I've always had great service!
I've only purchased a few items from Sweetwater, but the service has been top-notch. They ship fast, the items arrive quickly and they followup to make sure everything is good with the purchase.
This guy personally called me to tell me that he has package my item and shipped it. He also put candy In my shipment. I love you guys
The customer service is unparalleled, I've never found a company so persistent on making me happy. I truly feel like a valued customer when they call me up to resolve even the most insignificant of questions I have about my new guitar.
I had a great customer service experience with Sweetwater. They assigned a rep to me for the purchase, which made me feel like any questions or problems I had could go directly to one person. They followed up after I received the shipment just to make sure everything was okie dokie. Overall great experience!
Love it, great quality, supper excellent, love the color and great sound that it has. Love it, shareing with others how i love it.
I ordered a Travel Case (Flight) for my Martin D28. I ordered it at 6:27 pm on Wednesday. It was on my door step Thursday at 8:05 am. Wow. That's service
I bought a drum set from Sweetwater and they will not resolve my problem by taking it back I used to drum set for X in the piigs keep coming out of my floor. I will never buy anything from sweetwater again. They sent me junk. Now I'm stuck with this drum kit
If you do not allow Sweetwater to help you with your music needs, YOU ARE MISSING OUT ON THE GREATEST CUSTOMER SERVICE EXPERIENCE EVER! Here's to my sales engineer Justin Sunday at ex: 1966 and every other well trained music loving career minded employee at Sweetwater. It takes a tribe and Sweetwater Sound is the GREATEST TRIBE IN THE MUSIC BIZ!
Excellent prices and outstanding service! Sweetwater assigns you a rep when you place an online order. Nick, "my" rep, actually called me after I placed my first online order to be sure I was getting the right product. And he called me again after the sale to be sure I was happy with not only the product but the service! Amazing! I'll be ordering from Sweetwater again! Thanks Nick!
Love this guitar. Built well, great looks, easy to play, and sounds great. Had to do a set up on it, after that it's my main guitar. Stays in tune, reliable. I bought it a nice tweed case for it to protect it.
I have ordered a few different times from this company and must say, have never been so impressed. Their customer service blows every company I have ever ordered from, out of the water. I feel soooooo comfortable ordering big ticket items from them. I know if I had a problem with anything they would take care of it, not that I did. Bought 2 Gibson guitars recently they sent pictures of them, and have been in contact with me the whole time from start to delivery. Wish every company would follow suit. Alicia L
Answer: Hello, Tina! We offer a variety of shipping methods, depending on how quickly you need your order. Please give us a call or email and we'd be happy to look into the options for you. Thanks for the message!
Answer: Hello, Justin! For questions on payment methods, please feel free to give us a call or email. We'd be glad to look into the right options for you. Thank you for reaching out!
Answer: Hello, Rossana! There may be some restrictions on shipping certain gear internationally, but we'd be glad to look into it for you. When you have a moment, please give us a call or email. Thank you for the message!
Answer: Hi, Galen! We'd be glad to look into this for you. When you have a moment, please give us a call or email. Thanks for the message!
Answer: We provide both! Most are brand new, but we also have some demo instruments available, depending on what you're looking for. Please feel free to contact us direct with any questions. Thanks!
Answer: Hey, Jordan! Please give a call or send us an email, we'd be glad to look into any concerns. Thanks for reaching out!
Answer: Hi, Joe! Please give our Sales team a call or email, we'd be happy to look into this for you!
Answer: Ashton at 1708 8s the best! Call him if you want the best service.
Sprawling megastore featuring high-quality musical instruments & studio recording gear.

