SweetwaterReviews 1,200

I have ordered a few different times from this company and must say, have never been so impressed. Their customer service blows every company I have ever ordered from, out of the water. I feel soooooo comfortable ordering big ticket items from them. I know if I had a problem with anything they would take care of it, not that I did. Bought 2 Gibson guitars recently they sent pictures of them, and have been in contact with me the whole time from start to delivery. Wish every company would follow suit. Alicia L

If I need something and Sweetwater has it or can get it, I'd never buy it from anywhere else. The 55-point guitar inspection is fantastic. And the service after the sale makes Sweetwater second to none in my world. Wes in tech support has bailed me out on more than one occasion and Casey Gerlach is a total bud. Very helpful, has just a massive product knowledge, and he's just a helluva guy. Helps you to figure out what you need and can actually use instead of just trying to sell you stuff.
Hats off, you guys. Thanks for everything.

Sweetwater is my go to biz for musical gear. This Nord Electro 5D 73 is my latest acquisition, replacing a Hammond SK1-73 (B-stock) from another music store online somewhere in the US. Keyboards have to be tested, bonded with (or not), checked for a system architecture I can work with (or can't), and checked for quality of sounds (or lack of it). Sweetwater sales techs have always been helpful and open to taking the gear back if I'm not satisfied. That isn't universally the case, and even less so as the purchase price or condition of the gear drops when I've bought from other sites. Certainly there are ways to get a lower up front cost, but there are back-end costs and frustrations I've experienced with other sites after the deal goes down, or breaks down. They've led me to pay the little extra and have peace of mind with Sweetwater and I've never been disappointed!

I called Sweetwater after surfing the internet for PA gear. I talked to one of their design techs, told him the size of the room I had, and what it was primarily going to be used for. He speced the mixer, powered speakers, and sub-woofer and shipped them out. I hooked them up, realized I should have read the manual more than I did, and once I got it figured out, Holy crap! It might be a little bit of overkill, but it rocks better than I imagined it would. It sounds amazing. These guys know their stuff and really take care of you.

Since my last review of Sweetwater, I wanted to update my personal views on the Sweetwater Customer Service. I have in the past year bought more items, to include guitar, amp and some other necessities for the stage. Each time, I receive my products very well packed for shipment, and the delivery time is usually within a 5 day period with no delivery charges. On rare occasion, I have ordered and the items was not shipped promptly for whatever reason.

One of the best features that Sweetwater offers on a frequent basis is the 48, 36, 12 month free interest promotions (if paid off within the allotted period). This is huge for me as I don't always want to plunk down a large purchase price. I have the ease of paying off without hurting my wallet. We have some wonderful private music stores nearby, but they can only offer 6 months at best, with a 3rd or 1/2 down.

Yes the bad part would be in having to return an item such as an amp, BUT the 3 times I did, Sweetwater provided pre-postage paid return labels and even offered to ship me a shipping box if I needed it. THAT IS CUSTOMER SERVICE. No hassles either. Plus you can talk with a technician if you need over the phone.

I admittedly have had a couple of experiences that I previously wrote about that were annoying, but since then I have had nothing but excellent experiences. That's it for now.

I've purchased a few items from Sweetwater, and their follow-up customer service is pretty good. One product I bought had an instruction booklet that was a bit confusing to me, so I called one of their tech experts who pretty much blew me off. I called back later and got a different expert who was not much better and suggested that maybe it was 'pilot error' and that maybe I should have gotten a less-complex device. I've been using all kinds of equipment for years, but this one has me flummoxed and the tech pros aren't exactly helpful in some cases. I've turned to other musician friends who have helped me muddle through to a point, and they agree that the user manual leaves something to be desired. That being said, I now wish I hadn't spent so much on the one I got, and maybe one with fewer features would have been a better choice.

I doubt Sweetwater has customers who know less about electronics and/or recording than do I ~ I'm at ground-zero. But as a voice actor I need quality and affordable items such as microphone, interface, earphones and a recording program. My Sweetwater reps are always patient, taking whatever time is necessary to understand my needs, and then recommending several solutions. And their solutions have always worked for me! Sweetwater produces sweet results!

Sweetwater rocks! I ordered a Fender Strat / case and some pedals as a customer. I am now a member of a family... The Sweetwater Family! I received emails, text messages and phone calls inquiring about my satisfaction with Sweetwater and with the products I ordered and received. The Sweetwater rep (Will) engaged me in conversation that made me feel my business was important and my satisfaction was priority! I am thrilled with doing business with an outstanding customer service group! I will be back for more!

Thanks!
Robert Walker