SweetwaterReviews 1,200

I'm a relative newbie to the world of pro audio. But whenever I have questions on my new recording equipment, I always call Sweetwater associates for help and they're so knowledgeable! Truth be told, many times I prefer to call them instead of x company's support (which can be harder to reach or incompetent). One time when my microphone was distorting, their associates sent me a replacement item, no questions asked. That's what you call great customer service. I've bought things from other companies and you'd be surprised how rare it is to find good service in pro audio.

Super service. I bought a new set of headphones a while ago. One side developed a loose connection. I called and they were immediately replaced. I just bought a Roland FA-08. The research and advice done to help me make a decision on the right keyboard for my needs was right on spot! I live on a lake in rural Wisconsin and do not have local access to evaluate my equipment needs. Sweetwater is the one vendor that has a sales staff dedicated to provide knowledgable and honest insights into equipment and that is very important to me.

Simply put... I bought a product, wasn't able to download it properly, called Sweetwater and got the tech guys on the line... it wasn't their fault (something to do with the actual product) but they TOTALLY went out of their way, called the company to find out what the deal was... figured it out and fixed it for me... and even stayed on the line while the thing was downloading. 100% great idea to have such a great support team, and you have a steady new customer!

Thanks a million
Steve Stockmal, author of Drumstick Spinology

We had bought 10 Peavey Dark Matters speakers which failed 60% of the time. Sweetwater replaced the speakers every time we had a fail. After the sixth fail Sweetwater agent Tyler worked a solution of switching out the Peavey speakers for the same type of speaker by Behringer. We were very impressed with Sweetwater working with us for 1 and 1/2 years and swapping out for the Behringer Speakers which sounds amazing and are easily to set up and use.

I gave Sweetwater a 5 star rating.
I have dealt with Guitar Center, Reverb and Sam Ash Music,
But I believe Sweetwater is much more responsive, plus the free shipping
In most cases, makes pricing much more favorable.
I have never had to return any merchandise.
All have worked from the get-go.

I wish I could send a pic. For you folks, working on the tech. I bought an Earthworks. Think of bear of little brain! MY kick drum sounds over top from the back. Come and check out the room, that's what I wanted! I hung the the mic over the sill from kitch. And my studio about 4' from the kick. It WORKED! My kick sounds great not too much thud and a nice boom, not bad for 66 yr old. Drummer and a 50 yr. Old kick drum, Heavy Rogers ball and socket made in 67