On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
You can't beat sweet water at what they do, unless you get used equipment. The sales reps know everything you need and will go far for your experience to be top notch. I would recommend this store to anyone that wants to buy any sort of product related to sound or music.
I ordered a Jackson JS32 rhoads. When I received it there was already rust on the strings so I had to change them which wasnt an issue, but there was also rust starting to form on the pickups and on some of the higher frets. My guitar wasnt set up correctly which isnt a huge huge issue because I need to get it set up differently regardless, however it should at least have the bridge lay parallel with the body instead of crooked. It may have been the way it was setup, because everyone puts their fine tune knobs different for tuning. The guitar sounds fine, and plays fine, but the plastic around the pickups was so tight, that it was bent. Same thing with the cavity covers on the back, they were very very tight. I trust sweetwater, and I love the service. Ive never had any problems with them before, but in all honesty this has been a huge pain in the hurt and waste of money for me.
Salesman was very knowledgeable. He helped get exactly what was needed. Also item was shipped very fast. Thankyou.
Sweetwater's catalog is excellent, and being able to locate all of their items online is so convenient. Been buying from them for years. Sales staff is knowledgeable, and consistently has made purchases easy, fast, and convenient. Have sent many folks to Sweetwater too. Keep up the good work!
I dont know whether Sweetwater has absolutely the lowest prices, but I do know that their tech support is the best in the business! I ordered a full protools MacBook Pro, system. It is now a year after purchase and when I have a frustrating tech problem with the system, they troubleshoot it on line and find the problem (last issue was a basic cabling problem... my bad). They identified it in about 5minutes and I was on my way.
Really awesome team!
Wow! Customer service is unbelievable in this company! Old school service, super professional, and the shipping was lightning fast. I got a phone call FROM A HUMAN (in america) within five minutes of placing a 30 dollar order. Tracking number emailed to me within a day of placement of my order, and my package arrived in three days, with a hand signed pamphlet and a bag of 'compliments of sweetwater' candy for the kids! I give this super outfit five stars and would easily give them six if it was an option. Needless to say, they won my business, no question.
Had a great experience at sweetwater online orderd a high end guitar and everything was spot on when you spend that kind of money online you tend to get a little nervous but it was great thanks sweetwater Greg
We purchased a new Behringer digital mixing setup from Sweetwater recently - X32 console, P16M monitors, and the S32 digitial snake along with the necessary supplies to hook it all up. Had a very positive experience working with our sales rep, Chris Barry, and he was incredibly helpful even when we had to make an upgrade/switch out of one piece of gear at the last minute. He processed our return authorization and had the new piece of gear shipped out to us free of charge in a matter of an hour. No sales tax and free shipping are a HUGE bonus feature too. Great experience - would definitely recommend!
Accommodating, helpful, great pricing... even had to write the owner a personal letter. I had done a lot of comparing. Others were good too. But none could match Sweetwater,
I have to say, this company is pretty impressive. I cant believe the customer service, the speed, the thoroughness of every aspect of the ordering process. Just unbelievableI would recommend Sweetwater to anyone interested in the products they offer. Oh, did I mention price too?
I have never dealt with an online business that made more effort to give good support or where support was more easily accessible.
The first cable they sent me was defective. The second came very fast and was fine. In between I dealt with three different people in three different ways and all were accessible and helpful.
Got it for my daughter and it is amazing! She sounds wonderful and the effects just help her feel more confident and secure of her voice.
You cant find another business that makes a better effort to make your purchase a worry-free and helpful experience. Im extremely happy to do my business with them and you will be too!
My sweetwater rep follows up on all my orders after I receive them. He will call and email me to see how satisfied I am and if he can do something for me let him know
Customer service
Easy to use website
Full selection of gear
Customer service
All the things Sweetwater exceeds at - no duplicates just emphasis.
Sweetwater is where I buy all my musical equipment. The service is excellent the products are perfect, and I know if there ever is a problem it would be resolved. Rob Kramer has been great in helping me with all my purchases.
ZZounds is better than you guys they work with me even without a perfect credit with their pay as you play program is people with good credit
Just what I wanted, it can be a little flaky when you try and play fast. Works well with MOTIF Rack...
Sweetwater has been my goto shop for almost all need... my man drew foster is awesome... always calling to make sure i get what i really need... ships faster than any other company... and i have even been in contact with the owner by email and he actually replied back... It would be nice if every company took pride in thier business as sweetwater does... NO BETTER SHOP TO ORDER MUSIC PRODUCTS FROM...
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members