SweetwaterReviews 1,199

I have used Sweetwater for a while now. This time I opted for the 3 payment option. When my order was processed, I got a call from Sweetwater. Trevor answered all my questions pertaining to the gear as well as the finances. I received my gear within 3 days. I have never had a problem with this company. I have always received what was ordered and they have always been responsive. Highly recommended.

I have been a customer of Sweetwater for over 30 years. They have been my "Go-To" source for developing, upgrading and maintaining my home recording studio. After 30 years of working with Sweetwater, I can confidently say they are the best in the industry. If they don't have it, you don't need it. The technical support and customer service is world class. If every company treated customers like Sweetwater does, it would be a nice world to live in. My sales engineer follows up with me consistently throughout the year and has been incredibly responsive. After investing tens of thousands of dollars over the years into my studio, I would not even consider going to anyone else for my recording studio and music gear needs.

A few years ago we ordered a guitar from this company. We never recd the guitar, we were not charged.

A few months go I ordered the roasted ash vintage Stratocaster. I recd confirmation. I followed up on email, asking for expected delivery date. I had no response. I called and was told my order had been cancelled. I was surprised. They told me to send them a copy of my drivers license and both sides of my credit card then they would reprocess my order. I have never been asked to provide copies of my license to place an order online. I am suspicious of any company that cancels orders without notice and then insists on extraordinary documentation to sell a product. I am not likely to give them a third try.

I have never encountered any other business, either online or brick-and-mortar, that has provided me such fine service. I called Sweetwater after surfing the internet for PA gear. I talked to one of their design techs, told him the size of the room I had, and what it was primarily going to be used for.
Excellent prices and outstanding service! Sweetwater assigns you a rep when you place an online order. Nick, "my" rep, actually called me after I placed my first online order to be sure I was getting the right product.

I have spent hundreds of dollars at sweetwater. My so called sales rep? Is an $#*!. He never returns calls or emails. And when I'm lucky enough to get him on the phone? Hes rude and trying to get me off the phone. I tried for two weeks to get help on ordering a drum rack. No luck at all. Finally I just went to musicians friend. They put together what I needed. And it will be here in two days. The other sales associates are decent enough. But this used car salesman of a sales rep should be fired. So. Needless to say. They lost out on a 752.00 sale. I wont say this guys name. But he speaks with an aussie/brit accent. Arrogant jerk. I guess I'm nothing but dog $#*! to him.

I order almost all of my gear from Sweetwater. When I spend a great deal of time on the road I can order whatever I need and get it in a few days. Carson, my rep, is very helpful. I recommend them to everyone I can.