SweetwaterReviews 1,199

I've made 3 major purchases from Sweetwater.com now. Products have consistently arrived top of the line. As advertised, shipping and packing are the best in the business.
I've had several conversations with Staff at Sweetwater.com concerning my purchases. The response, customer service, and level of professionalism with these folks is 2nd to none.
I'd personally rate them a 6 out of 5 stars. They continue to amaze.

Highly recommended PM or write me for details on my experiences with them on 2 guitar and 1 amp purchase. Best Music Company I've Ever dealt with online, or in person.

First off, spoke to Jeff Rohlfing today and needed help, he took probably 15 minutes to figure out my problem and I hesitate to say he helped me with my issue by recommending a fix for what I already had instead of jumping right to trying to sell me something else. WHAT SALESMAN DOES THAT? I have purchased from Sweetwater before and have encountered the same level of SERVICE. These guys get my vote and will absolutely be my first stop from here on for any electronic needs. Thanks, Jeff.

Been going through Sweetwater for almost a year now and they still continue to amaze me from outstanding customer service to having the best equipment for an affordable price. My personal sales engineer Michael has helped me with any problems I have encountered he also has been very insightful when asked questions about new products I may be interested in basically what I'm tryna say is I would recommend Sweetwater to anyone who has a strong passion for music.

We purchased my son's first guitar online from Sweetwater after his guitar instructor's recommendation. Wow. Not only were their prices very competitive, the product quality is excellent. But most outstanding was their customer service! We received a personal phone call thanking us for our order, asking if we had any questions, etc. We were assigned a personal sales rep to connect with and ask any questions to. It was truly shipped overnight for FREE, we received another phone call 2 days later... we thought there was a defect with the guitar. I emailed our personal rep late at night, and he responded on his own time almost immediately! They were willing to completely replace the guitar within a few days at no cost, or fix the problem. And then a week later we received a personal email from the owner.
Hands down the best customer service I've received in a very long time... customer service like this is a lost art these days, but not for Sweetwater!

I originally called Sweetwater for a 'deal' several years ago. I spoke to a rep, David M, who happens to be a great person and better rep. Since that initial purchase I have purchased a new recording setup for my acoustic piano, purchased a keyboard setup for my son, as well as getting the 'perfect' page turner for the music on my iPad. I should add that as a woman 'of a certain age' my knowledge of electronics consists of knowing how an on/off switch works. David's approach made my equipment basically and on/off system with AWESOME ease of setup, recording and playback. Heck, he even introduced me to a Rachmaninov Elegie which I will include in my next recital...

With David's experience and knowledge of available products I got PRIMO equipment within my fixed income budget. I heartily recommend Sweetwater for all your musical and electronic needs.

Oh, and the after sale support? Bravo!

When I received my guitar, I was very happy with how it was packaged for shipping. It was well protected. The attention to detail was amazing, from how the receipts from my order were placed in protectors, cards that had signatures from people who inspected the guitar before shipping, information on guitar care after shipping and right down to the bag of candy thats sent with the merchandise, which I think is a great extra touch. I also bought a nice guitar case that exceeded my expectations. Sweetwater rocks!