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Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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Received obviously used, slightly damaged gear instead of new gear I ordered. ISP Theta X preamp. Order number *******
One of the best online buying experiences I have ever had! Things to note:
- they actually called me before finalizing the order just to verify the purchase and see if I had any questions. And when I called back (they had left me a VM) the person who originally called me answered and knew who I was!
- Easy tracking of package as it was on its way to me
- When I emailed them after to receiving it the same person I had started the process with actually replied back and asked me to let him know how the item had I purchased was working out for me.
- the item I ordered arrived as expected, was well packaged and had a nice insert that explained returns, how to get tech help, etc.
I would highly recommend Sweetwater and will be using them in the future!
I've went from big name retailers to Sweetwater for the reason above... You're actually talking to real musicians. If you're a drummer, you'll be talking to a drummer, not a sales rep. As a guitarist, I enjoy the help and conversation you'll have with your personal associate... Meaning you'll always be talking to the same person who gets to know you and your preference, and offer suggestions of new products you never knew of... Very helpful. Sorry, my photos are at the church I attend
Excellent, Helpful, Top Rate Shopping experience! iWill continue to purchase from SweetWater.com! Started Building a New Bass Rig... Found everything I needed.. I will continue adding to my Studio! Thanks again Sweetwater..!!!
I have been buying from Sweetwater close to ten years now. I have had the same service engineer Matt Kreager who has gotten to know what I expect. I can honestly say that I have been 100% satisfied with all of my purchases as well as all my returns. Quality control can be a big issue with all companies. Because I by from Sweetwater I have not had to settle for anything less than perfect. I have always been satisfied with the equipment that I have purchased is the best it can possibly be. When it wasn't Sweetwater took care of that for me.
Great sales engineers! Good prices and fast shipping! I've been a cuatomer for quite some time and appreciate a conpany loyal to its customers and their satisfaction!
I always turn to Sweetwater when needing anything musical, the sales staff is super knowledgeable, really can't beat the prices & fast free shipping, always a great buying experience.
I have bought Gibson Guitars, Fenders and Schecter Guitars from Sweetwater and have received great deals from Frank Gerdts my Sales Engineer. Shipping is really fast, and all my gear came in excellent shape.
I purchased $200 software from Sweet Water that was supposed to be able to instantly download. However, I received a message saying that I would not receive my download or any assistance until their normal business hours. It's currently Sunday morning... -_-
There is a no refund policy. They didn't have to wait on my money, so why am I waiting a full day for this to be resolved? I wish I could give them 0 stars.
Received a defective audio amplifier from manufacturer. Sweetwater sent overnight a replacement to ensure zero downtime.
So i just wanted some guitar picks but everywhere else you have to pay shipping. THESE GUYS SHIP FOR FREE. Bought a pack of freaking guitar picks AND THESE MOFOS HAVE THE AUDACITY TO NOT ONLY SHIP MY MEASILY GUITAR PICKS FOR FREE BUT ALSO SEND ME FREE CANDY WITH MY ORDER. I never thought i would ever feel so satisfied buying a small pack of freaking guitar picks
Every interaction that I have had with Sweetwater is always fantastic. Definitely speak with a sales engineer. Often, they are able to offer a lower price.
I had a great experience with my purchase through sweetwater the salesman I had was justin Sunday he was professional and polite great guy to talk to. I would recommend sweetwater to anyone looking for a new guitar or new amp equipment. I will be buying from this company again and a again.
Love ordering from them. Quality products, fast shipping, and great service. James, my rep, answers questions and makes great recommendations
Sweetwater is a breath of fresh air.
In this world of communication that only involves Thumbs and Zero Eye-Contact, Sweetwater sets a standard for initial sales, and follow-up to ensure that all parties involved have had a satisfactory experience.
They have made every effort to answer any questions I had with respect and effort. Something that can never be translated through emails alone.
One on One Communication is the only way to go, and Sweetwater is my First Choice.
Makes a musician feel like they are part of a family, a small town feel for a great company. Got the gear over night free shipping, a bass amp among other things. Very impressive.
Made a purchase that was to be 48 months only 24 month financing. I called to resolve issue and Sweetwater has ignored the issue and I as a customer. It is obvious they don't need me as a customer.
My experience with the customer service rep was extremely pleasant and lucrative to say the least. He listened to what I had to say and acted on my request. He made my purchase both pleasent and lucrative. Thank you Sweetwater and Mason.
Sweetwater provides World Class Service and Support for musical instruments and all related equipment. Tech Support and special interest free finance programs are most compelling. They stand behind the sale and routinely deliver a superior customer experience.
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members