SweetwaterReviews 1,199

From day one to present Sweetwater has always treated my interest in music with a high level of importance. In other words like royalty. Whether I was inquiring about an item or purchasing one I always received an accurate and a timely report on what, when, how, who, and cost of my orders. This also includes updates. I wish all business's ran and operated like Sweetwater. They do not try to push anything on you. There leaves no pressure at all. I can't say enough good things about Sweetwater at all ranks.

Working Las Vegas musician, begging you to not order through this company. Worst experience ever. Over priced. Botched order. They actually held up an epiphone $800 guitar because they didnt have a foot switch in stock. Yeah, foot switch was only $35, but it was on back order and the wouldnt send epiphone guitar $800 without the $35 footswitch. Just wrong. I called to to cancel the foot switch portion of the order and just send the guitar. They promised then would ship the guitar to be delivered on Sunday, so i could be home for delivery. It is being delivered to vegas, summer, hot, and could not sit outside. But i got notice it would be delivered on wednesday... 3 days after promised. Then, i was home on wed, taking a half day off work... but the fedex delivery person just dropped a note at the door statong i was not home. No doorbell ring. I was sitting omly 3 feet from my front door expecting amd waiting for this delivery. In the end, i had to wait another 2 days to go to a fedex pickup delivery point, taking half day off work... ti get my guitar. I paid $800, waited 3 weeks, took 2 days off work, to finallt get a guitar that has a $#*!ed up knob. Yep... knobs are $#*!ed up. DO NOT ORDER. Go to guitar center. Order, have them deliver to store, pick up. Easy. I messed up and gave this company 2 chances. Please dont waste your time

I realize not everyone who reads this will have the same opinion, or experience. No business is operating at 100% all the time either, and all of us have good and bad days. Customer service is not an easy job, and coming across someone who genuinely cares about their job and the customer is becoming very rare.

Sam Dowty at Sweetwater is the exception to typical customer, and by a long shot. My 83 year old father contacted Sweetwater as he was interested in purchasing a new guitar. Sam was the sales engineer that handled my fathers inquiry and ultimate purchase of a guitar. My father is currently dealing with cancer. As it turns out Sam is a cancer survivor and was very compassionate with my father, as you can read in this quote from him, "He is a Cancer survivor himself, and his encouragement, when he learned I was doing Chemotherapy, was a big boost in my moral at a time When I was feeling some uncertainty. Then to have him call me to check on my well being a few weeks later was marvelous, unbelievable."

Sam went far above and beyond anything a sales rep or sales engineer would normally do. Sam called my father after the same just to see how he liked the guitar, and how my father was doing. He, even called before business hours on his own time.

So I would like to thank Sam from the bottom of my heart for his genuine caring nature and compassion for my father. Not just a customer, but a person.

Thank you Sam Dowty and thank you to the owner of Sweetwater, Chuck Surack. Your products and service are outstanding!

Sincerely,

Jeffrey McDonald

Amazing personal service for a online seller. Guitar setup was perfect one my Ibanez baritone. They made sure I was happy with all my purchases from them. Be sure to talk to the sales rep to make sure your purchase will do what you hope it will do. I bought an amp that wasn't compatible with acoustic guitar just from looking at the ad and a couple of videos. But Sweetwater made it right by exchanging it for an amp that is compatible.

Edit there is one annoying thing about Sweetwater. Sweetwater follows you around the internet with very annoying flashing ads. This is irritating enough for me to subtract a star.

Simply awesome!
"Needed a solution for our small church, improving on the current sound system by adding wireless mics and a few speakers. You guys made it so easy. I have zero experience with this equipment and you took the time to get me comfortable without breaking the bank. And Your technical expertise prevented my organist from melting down. Gosh, all I had was a catalog and boy am I grateful I called. Thx u for providing delivery info and tracking. Simply awesome service!"