SweetwaterReviews 1,199

My experiences with Sweetwater.com have been nothing but fantastic! Great customer service. Thank you.

Best Customer service. Products are ready to play when you receive them. Ken Davis has been great to work with. Videos on the site are awesome. I now only by from Sweetwater. Have no reason to buy anywhere else.

I have always received my products in perfect condition. The prices are right and financial offers to pay off the items are perfect with out any arp rates. Any returns are easy to receive a return shipping label and sent back by UPS or fedex. TJ my personal sales rep is always available for myusic needs. Thanks sweetwater, Your the best

Bag has very good protection and is comfortable to handle. My uke is happy. Would recommend this shop.

I honestly had some trepidation about dealing with an online musical instrument retailer but Sweetwater went above and beyond to make the experience of finding the perfect guitar amplifier enjoyable and stress free!

My Sales Engineer, Simon Whitehouse is terrific. He ALWAYS takes care of his customers and does it in a friendly, efficient, professional manner. Simon is great with suggestions. And it doesn't matter if you are buying a high end Taylor, a Gibson Les Paul or set of strings. Same customer service.
Sweetwater is truly the best place on the planet for musical gear and the employees are its biggest asset. Thank you Sweetwater!

The best merchandise, the best sales engineers, the best financing terms, the best tech support and repair services! Well... just the best!

Sweetwater has world class customer service, competitive prices, knowledgeable sales staff that treat you like family and speedy delivery. I couldn't recommend a company more highly.

Best customer service in the industry, and I mean all industries of business even beyond music! The amount of support and appreciation this company gives to their customers is amazing to me. It feels like you're a family member from the first purchase!

Because of the excellent service that I get from my sales rep Jared Kalish, I don't even consider buying music gear anywhere other than Sweetwater Sound. Don't even shop around for cheaper prices. Wouldn't be worth it.

Sweetwater is a company that values their customers. Over the past few months I've made several purchases. My sales engineer, Greg Titzer made each of my purchases easy. He always goes the extra mile to ensure I'll be happy with my purchase. Sweetwater's prices are very competitive. You can't go wrong with this company.

Fantastic shop. Very friendly and professional staff and excellent communication with me. Also online transaction was quick.

If you are a musician or want to learn to play, Sweetwater should be in your favorites list. I am an experienced musician, know the biz well. If you are looking for a killer deal, likley they have it! Customer service and sales engineers will bend over backward for you... I am proof.

Great customer service! They treat you like royalty whether your purchase is large or small. Annual GearFest is not to be missed, giveaways, presentations, no hard selling.

Sweetwater is the best music store out there today. And I've used them all. Hands down the best! Customer service has no equal, from sales engineer follow up, then another from the CEO and it doesn't stop there... they send something sweet in the package

Over the years I've spent a lot of dough at Sweetwater. They've never steered me wrong. Always great advice and super competitive prices. (cheaper in many cases) A company that is truly focused on customer service.

Have only bought guitar strings, but great company!
Always sends a treat and a follow up call!
Outstanding company

Service, the best. Customer care, top notch.The person who helped me with my purchace: Josh Hacker, he is the man to talk to in my opinion.He has done everything and some for me to make my purchase gratifying. SWEETWATER ROCKS, POINT BLANK

Customer service was outstanding. Cannot say enough good things about Sweetwater and shout out to Michael Bolton in customer service he exceeded expectations! And, my ukulele is the most beautiful thing ever-my prize possession.