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Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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Excellent in all regards. All smooth and easy and a great exclusive discount. My very best regards to Sweetwater.
They come off as a company that is here to help you and make your musical career easier. The sales rep boasts about his knowledge in music gear but takes him and his team a month to come up with an answer to a defective soundcard on an Xone K2 from Allen & Heath. In that time I was able to A/B this soundcard myself, determine it wasn't viable for anything out than hearing them off logitech computer speakers. I then was able to find a solution, purchase, test and verify working while still awaiting an answer from sweetwater. Go elsewhere for your gear, everyone offers 2 year warranty and 2 day delivery.
As a music professional who graduated from Berklee College of Music, I always appreciate the fact that Sweetwater personnel can intelligently speak with beginners, or professionals about equipment, or figuring out a solution to an issue. That's why I keep coming back.
Top notch staff! They will work with you nonstop until you are 100 percent happy with your purchases. Their prices are very reasonable and shipping is always free. From amateur to professional they treat you the same, good old fashion customer satisfaction.
This company is amazing! I ordered guitar strings. So reasonable and free shipping! Came in a couple of days with a small bag of candy to say thank you for ordering! I was so impressed! I will never buy my guitar strings anywhere else!
Really good really good really good really good really good really good really good really good really good really good really good really good
Honestly the best customer service of any company I have ever worked with. Above and beyond. And we love their payment plans, couldn't have bought some of our gear without their setup!
I can only say that this company is so amazing and we'll informed on the products they sale. Truly a unique shopping experience and best sales engineers in the industry hands down. If you haven't been there go there! You will be writing a review shortly after just as I am. Amazing company wish I had ten hands to give them ten thumbs up.
-matthew
Placed a couple of orders and they DIDN'T notify me that THEY had cancelled them (cause my credit card and my paypal both work, and i tried with both) so I sent them an email asking about the order and they just said that the payment didnt go through, the sales engineer seemed to have no interest... Tried again and the same thing happend but they stopped answering my emails. WTF!
So apparently iv'e got bad luck cause there's a lot of happy customers. I hope (and you should too) that the next unlucky customer is not an intense obsessive musician that knows everything about the incoming gear and keeps perfect track of the shipping process. Haha!
Purchased a Taylor for a friend. Two months in two pick-ups went out. As there are no certified Taylor service tech in my area. They had my buddy ship back to them. Turn around on fix was two weeks. Awesome.
As a drummer myself. Every piece of equipment I have purchased has served as expected. They are my only source when seeking music equipment
Have purchased from sweetwater in past as well as present and as well will continue in the future. The staff service and support system is above and beyond. All people are treated with respect and value. Zach sales representative knowledgeable and helpful.
Thank you all at sweetwater for being who you are and what you do
Ml&R. Lucian
A problem developed with the software portion of a product I purchased from Sweetwater. It became of roundhouse of difficulty in seeking a resolution. In as much as my original posting expressed my frustration, I must equally speak out regarding the manner in which Sweetwater Sound stepped forward and took the issue into hand directly and through their technical support, sought out and resolved the issue.
I would consider myself a rather demanding individual when something goes wrong and I am subsequently pleased that Sweetwater Sound persisted in a most professional manner to ensure that I wasn't ultimately saddled with a problem not my own. I commend them for their enduring patience during a troubling situation.
So if you need musical products, I speak here without reservation in recommending this company and its staff.
I own 14 guitars and a hofner bass
You were the only people Who offered the exact product I wanted, and unbelievably a bus load cheaper than Amazon, that can't hold a candle to your inventory of equipment. You guys are so good God bless you all. Thanks for the sweetS too. I will be back always forever, I will never forget the cool
One of several good purchases with Sweetwater Music. Tech advice was also very helpful when deciding what I needed, And especially the bags of candy...
This was my first time ordering from Sweetwater and it won't be my last! They were absolutely amazing! There was a problem with my address and they called me to get it straightened out! I bought this gift for my boyfriends graduation and when I told them that they threw in a free pair of sticks for him! 12/10 recommend Sweetwater!
Great service, products, and sales reps. Very friendly and responsive. I got strings at a great price and top quality, and to top it off I got a baggie of candy with my order.
Really like Sweetwaters 55 point inspection, I fill like it helped me get an undamaged product and shipping was fast and on time.
They are always there to help us. Know about what they are selling and are very nice to deal with them
Have been doing business with Sweetwater for many many years.
Always on top. Have enjoyed all my orders.
Free candy. Feel like I am somebody..
I just filled out the survey I was sent, but I felt compelled to go a little further.
Ian McGhee has been the greatest for.
He spends time talking to me like a person and musician not just a customer.
He makes me feel very comfortable and always assured that I am both well informed as well as happy with anything I purchase from Sweetwater. He is a true testament to your team of professionals and more should strived to be like him.
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members