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Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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Shopping at Sweetwater, whether by phone, online or at the store is so easy. Your staff is so courteous and helpful, plus I always save $$$. Keep up the good work. You guys & gals ROCK.
Their customer service is grade A! They called and emailed me multiple times when I had ordered the wrong thing and had to return it and order something else. They genuinely care about their customers. Would definitely recommend!
They have always treated me as a valued customer, no matter how much or little I spend. Best customer service, no question. My $80 headphone purchase this time was respected as if I were building an entire studio.
I originally ordered an amp from guitar center. After a couple weeks, I called to ask where my package was, and they said they didn't have it in stock and had already given me my money back. I ordered the same amp from Sweetwater and it got to me in 4 business days. Todd Cotten called me a couple hours after I placed my order to tell me that it was on the truck. Another time I ordered and Todd called me to make sure I got my product, and offered to give me advice in using it because he's an experience musician. Great people and a great company.
Felt so comfortable making a very big purchase online due to the person on the other end answering my questions. Could tell he wasn't just a salesperson but a music person. Got just what I asked for. When I make my next purchase it will be from Sweetwater and I WILL call my rep Chris Nunley. Got turned onto SW by a buddy of mine who bought a keyboard and amp. Can't believe I didn't know about this place until just this year.
I got to choose the exact guitar that was delivered, from start to finish someone was in contact with me and also sent me pics of my guitar. Delivery three days later, amazing
I have been a musician for 32 years and still in a band, still writing music, Gigging and recording. I have bought a lot of gear in my day and by far Sweetwater has been the most concerned with the welfare of the musician first. I bought some new gear and ultimately had an issue and was scheduled to go into the studio 3 days later. I had the studio time booked for months and was going to have to reschedule. My Sales Engineer Chris Ishak was professional, accommodating and genuinely concerned and helpful. He immediately took action and shipped out a new item so the studio time can still happen. Needless to say I was super impressed and thankful for the quick reaction and concern for me making the all to precious studio time I was looking forward to. Now the show goes on! My Band Endgame will continue to record our first full length and Melt faces with our brand of Metal! Thank you, Thank you, Thank you! You have a customer for life! Oh and Give Chris a raise... He deserves it!
Website is easy to navigate. They carry everything I need for music gear and accessories. Fantastic customer service!
Master Recording Class with Paul Gilbert, Mark Hornsby and the house session guys was truly amazing.
Sweet Water is the best music store in the United States Fast shipping and they stand behind there items!
Customer service was great! I just received my Es 335 it was setup and ready to play right out of the box. Good job guys!
Even after 'unsubscribing' and requesting that I not receive further email solicitations, I still get spam from these idiots. I asked corey to cease this unwanted weekly stream of advertising. He claimed he "understood". Did it make a difference? NO it did not. Anybody and everybody sells the same stuff at the same price, if I can't have my wishes respected in regards to my privacy I will do business with a company that does. If your inbox is suffering from a low volume of unnecessary commercial hype this outfit will remedy that problem. I'm done with sweetwater.
The team of professionals at Sweetwater are awesome. Our sales rep, Michael Morgan, was especially diligent in finding the exact right piece of equipment to fit our needs and our budget. Whenever we need anything for our sound system, we know we can count on Michael and Sweetwater to deliver the goods, even if it's just a little free advice.
Chris M. - Voices of Praise Gospel Music
In my 54 years I have never experienced such phenomenal customer service like the service provided by Sweetwater. Brock was absolutely amazing! He assisted me prior to the sale, made some recommendations that completely enhanced my order/experience and made sure to call me after the sale and delivery to make sure everything was just perfect. I never felt rushed to get off the phone and he even extended an invitation to reach out to him at any time, even if it was just to "talk shop". Real people. Real cool. They have earned a loyal customer. I've never experienced anything like this. Oh, and the prices are awesome as well!
As a percussionist and drummer for 40+ yrs it don"t get no better. Service Dept and sales are Awesome. Never in the 10 years that I have used them never a problem and always free shipping
Great place to purchase from.
Competitive prices, wide variety, great service and most importantly put customer's ahead of profit.
A very honest and reliable company.
Every part of my shopping experience was perfect. The staff is very knowledgeable and friendly. The website has an insane amount of information. I will buy all of my equipment through them from now on.
I've had nothing but great dealings with Sweetwater, they sell awesome DJ equipment and the financing helps a bunch!
Helped me find just the right product and had it delivered sooner than expected. Wonderful experience.
I received a Follow up call after I placed order and got my order in good time too. Highly recommend!
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members