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Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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I recently ordered a hard case for my cymbals from Sweetwater. MAN! They are really upping their game! A few minutes after I placed the order, I got a call from Julio Jimenez, thanking me for my order and offering to provide any assistance I might need, then and in the future. It sure was nice to hear a human voice after placing an online order. And Julio even gave my drum-building business page a "Like" on Facebook! Awesome job, Sweetwater. With customer service like that, you have a bright future ahead!
Rob Kramer is the best salesman I have ever encountered. Sweetwater and all the employees go above and beyond. Unbelievable customer service. The guitar I purchased is absolutely amazing and dealing with rob was effortless and enjoyable This store is the store to which all others are measured. Sweetwater you really know the business of pleasing
Have been involved in music since the early 70's playing guitar, drums, keyboards, and vocals. Sweetwater is hands down the best vendor I have found. Their sales engineers are exceptional. Thousands of dollars in purchases and not one bad experience.
I cannot say enough about the Sweetwater team and how they take care of their customers. They are on top of the game, a complete home run out of the park. They truly allow us musicians to enjoy the life of our music.!
Purchased a guitar and some other gear from Sweetwater less than a year ago. The guitar had a problem from the start, after a setup guarantee. I called about it and received multiple run arounds. Over 2 month and then i got "well you should have said something the day you got it". My sales rep then says "you have to pay shipping here and back in order for us to fix the issue." To ship it somewhat safely in a hard case was going to be $150 one way, I paid over $1000 dollars for this "brand new" guitar that was supposed to be setup. I decided to have my guitar looked at by my guy. I ended up paying $120 to have a factory defect in the neck and frets fixed. Sweetwater refused to live up to the 2year warranty... Dont get me started on the incorrect pedal they sent me and still refuse to replace with the correct one. I ordered a flashback 2 delay pedal they sent me a flashback original and even though the receipt say I indeed purchased a flashback 2 the claim it was the original I purchased. Cutting up my Sweetwater card and will not be purchasing from this company again.
It was awesome! Spent over 4hrs on the phone with Sam Hillman. He was patient and knowledgeable. Very personable too!
I have been buying instruments, equipment and Mac's from Sweetwater for years. Why do I keep coming back? I ll put it to you this way, personal service unparalleled anywhere. I have a personal SE, Chris McCowan. He is awesome, and whenever he is away, I am provided service by one of the other SE's who listen and answer my questions with my best interest at heart also. I stay with Sweetwater.
In all my years of playing professionally (35 years) I have never been treated better or had a better customer service experience than with the folks at sweetwater. Whether it's advising me about the latest and greatest new gear and giving me Honest, seasoned advice, or helping me locate that special hard to find guitar or keyboard I just have to get my hands on... these guys rock. I've been a loyal customer for the past 10 years and give them my highest recommendation!
The package came on time and packed full of surprises. There was candy, a cool sticker and a really cool Sweetwater catalog. They have really fast shipping and amazing customers service.
Would recommend them to anyone who is into music or candy.
Another order from Sweetwater. Now it is Roland SE-02 analog synth.
Very fast shipment and delivery. I get it 22 January (they promise 28 January).
Thank you Tyler Moore and Sweetwater stuff for good work for us music producers!
And keep it up!
Awesome customer service and fast delivery. Would definitely recommend for anyone looking to purchase anything music-related.
Outstanding attention to my order, with follow up, by Ian Lemberg, your sales engineer. Product I bought, TC-Helicon Perform VK, had a problem and was replaced immediately, basically no questions asked other than what the problem was. Your company was highly recommended by a musician friend of mine in the Tampa area, and I highly recommend you as well.
My experience was wonderful with Sweetwater and my new guitar is awesome! It arrived in perfect shape and I'm very happy with the price I paid and the customer service I received.
Im an experienced acoustic drummer needing a great sounding, very portable kit. The Roland SPD30 exceeded my expectations, connected to my Fender 200 watt Ra blet bass amp.
I've been using Sweetwater for a little over a decade and I've never been disappointed with the service, or the care that I have received. I would and have highly recommended them to anyone looking to buy musical equipment. One other cool reason to use them is that I have had the same sales rep for almost 10 years.
Wow! If the rest of the crew at Sweetwater music is anything like Codie Priester then you will never find better customer service! Won't bore anyone with details but while buying my first new guitar since 1990 their was a misunderstanding about the one I wanted, already paid for and shipped Codie fixed the problem before I even got him on the phone, I emailed him at 4:45 am and called at open, straight up 9:00, not only did he answer his extension that early but he already knew why I was calling and had fixed it, I was absolutely blown away at the care he genuinely had for me, met him on the phone two days ago, I'm sold, thank you Sweetwater
Just call them. You'll understand! Sweet are is the bar every other music store wishes they were. From product knowledge to shipping... and everything in between. Sweetwater is the place!
I have have many interactions with Sweetwater, and every one of them have been fantastic. I have rarely ever found a company with such an emphasis on customer service & that genuinely cares. Plus, they offer free shipping. Sweetwater is the only online music gear dealer that I use. I highly recommend Sweetwater for anyone who needs musical instruments, accessories, or recording equipment.
Joe Perrone keeps me up to date and always willing to go the extra mile to find you the best competitive price for your gear. Joe is attentive to your needs and understands what is needed for each situation on a case by case basis.
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members