SweetwaterReviews 1,199

Over the last 2 years, I've spent $7,842.24 at Sweetwater Sound, all of those purchases being the Three- or Six-Easy-Payment Plan. Suddenly today, they won't grant me three easy payments for a $175 order -- credit denied. Why? Because a few of my payments for a $1,300 Stratocaster and a $400 bass amp were late during the worldwide pandemic that hurt everyone's business, left millions unemployed, and millions more facing eviction -- including me. Apparently, these well-heeled luminaries don't read the news much. I communicated with them during the pandemic. They got all their money. They were never caught off guard. They acted kind. They even made more money by charging me for late payments -- all directly from my checking account. Yet, these soulless robots are now saying, "I don't want your money." Well, you won't have to worry about that anymore -- a Sweetwater Exclusive!

I was contacted that my interface was on back-order (thanks Covid!) and the representative called and emailed my to ask if I was willing to wait the 1-4 weeks for re-supply, or if there were other options I wanted to look at. There was an offer to make like/appropriate suggestions for other options. Throughout the process, the rep was in contact with calls/texts/emails to keep me informed of order status and updates.

As a sales professional myself, I was beyond impressed with the communication and updates on my pretty low dollar amount order. Sweetwater has gained my respect and have created a repeat customer.

Purchased a schecter solo 2 custom little over a year ago with case around 11 hundred in the deal, i felt some thing was wrong with this guitar, played a show with this guitar and was so embarrassed when i went to use coil tapping the knob flew off into the crowd and volume pots became very noisy like they were dirty, I was very upset with this guitar did not want to play it again put it in the closet and used other guitars. Recently i took this guitar to a professional tech, the frets were not level the neck was out of adjustment and the bridge was not intonated. It seems to me this guitar was not even looked at, the pickups sound bad no mids. Will not purchase here again.

I purchased another Gibson Les Paul from Grant Vitek. I've been extremely pleased with Sweetwater in every way! Ask for Grant Vitek. He is extremely knowledgeable and very courteous. A true professional in all departments. He can answer any questions and if your unsure he will always guide in a truthful and honest way. The very best,,,, ask for Grant *******@3193

Edit: I updated this review from 1 start to 4 as someone from the company actually reached out to me and worked with me to solve the issues. He gave me a discount on the items I bought and assigned a different sales rep, so quite happy with them. But I will still be cautious about buying from them again.

I've heard about Sweetwater's customer service and exceptional support. Instead of going again to guitar center, I thought let me work with them and have my personal sales support engineer. But working with sweetwater has been a continuous pain for the past two weeks now. From sending me a wrong item, to not replying to calls and emails, to wasting my time while I try to return the stuff they sent wrong. As its not enough to wait for two weeks to get the stuff, but then I get it wrong and have to do their job to send it back to them. When I tried to get the pickup information so I can follow up with the shipping company, they claimed that they don't get confirmation numbers. My sales rep unfortunately made me loose so much time, and stopped responding, the only way that I would get him to respond is if I asked someone else in the team for what I needed. Not to mention the false promises of huge discounts, while they mark up their sales and provide mediocre quality products. Sorry I thought I will be your customer, but the sweetwater customers service is way overrated and inefficient.

My Husband is a musician he really wanted this headphone amp. He wanted it so he can practice around me safely due too my type epilepsy the bass can trigger seizures. I ordered the 26th my order was shipped the 29th. The site said I would receive my item in 3 days from. Shipping. Day 10! No amp! They used USPS to save money on shipping which btw is way less than what I was charged for shipping. I have emailed Alan twice as in the past he has helped my husband. Sadly he has ignored my emails and offered me no hey we are sorry or anything. My advice check Guitar Centar I ordered from them and they shipped it from California and I had my item in 3 days via FedEx.

Sweetwater stands apart from all the rest with service and technical expertise beyond the sale. They continuously step up their game and provide the best customer experience that can be had in the industry. I without a doubt will be a LIFELONG customer of them and highly recommend them if you are looking for anything musical. They don't abandon you after the sale and are always very helpful and eager to answer any questions that you might have and help resolve any problems.