SweetwaterReviews 1,200

Awesome distributor of music gear. Absolutely love this store. Super quick delivery. Friendly, knowledgeable customer service.

I've made purchases from several online music stores over the years and Sweetwater was always the best in terms of price, customer service and fast shipping. I made 3 purchases from them this month and moving forward I will be making ALL of my musical gear purchases from Sweetwater. The knowledge of their staff and sales associates is excellent, and they go above and beyond in making sure you are a satisfied customer.

If you are thinking of buying gear save yourself a bunch of hassle and just buy it from Sweetwater. You won't regret your decision.

I ordered a sampler which happened to be an open-box unit... save money should be great right? Wrong! I received the unit with a damaged midi port. I had to struggle through DAYS of technical support that had the audacity to suggest at one point ignoring the non-functioning port and using a completely different setup.

I would've GLADLY paid for an unopened item if I had any indication the item wouldn't have been thoroughly inspected before being shipped out let alone listed for sale. INCREDIBLE.

They refused to return the package via FedEx stating the reasoning was that the package was delivered when it was available for pick-up at a FedEx location. They instead insisted I receive and purchase materials to repackage the replacement unit. So much for hassle-free returns!

There are so many companies selling music equipment these days, why spend your money where you're treated so poorly! I didn't even mention the account security issues IMMEDIATELY upon making my initial purchase.

There doesn't seem to be any real sense of integrity or stewardship at Sweetwater. I can't say they went above and beyond in helping me to get any issue resolved. I rightfully expect to return ANYTHING that I purchased damaged from anywhere. Silly me, I expected a smooth and empathetic resolution from start to finish.

I've never had an issue REMOTELY similar to this at Guitar Center and it's Guitar center and their years of experience I'll be buying with moving forward.

Sweetwater goes far above and beyond customer service expectations they are coming up behind you to surprise you yet again with something special (and candy)!

Knowledgeable, aware, empathetic and always on the scene - Sweetwater is THE go to for your musical needs.

If you spend any time near an instrument, do yourself a favor and talk to Sweetwater (shout out to Clint Bransteter). You will be shocked with the quality and attention to your needs.

Do it now!

I just got a call from a sweetwater rep, Taylor Perry, personally checking with me to make sure my order was okay. He was incredibly nice and personable, explaining that he was a guitarist too and we had a nice little chat about our shared hobby. He even gave me his direct line so I can text him if I ever have any issues. Never once in my life have I had such a good experience with customer service, and I will absolutely be giving them my business whenever possible from now on. Incredible company, their customer service is worth paying extra money for, and they don't even charge extra money for it! From now on, I'll suggest any music enthusiasts to buy from Sweetwater.

At the beginning of the pandemic, I was unfamiliar with Sweetwater but I knew it's competitors. My musician friend of 45 years told me to mention his name. My first purchase was a guitar pedal. I couldn't believe the personalized nature of the service (phone call & email). When the competition was out of stock, Sweetwater had already stockpiled supplies for the home recording studio I was building. Then, I asked my sales rep, Caleb, about some different guitars that were Out of Stock. We identified a couple, placed a hold on one, and he called me as soon as it came in: a G&L Bluesboy Tele. The 55-point inspection also helped sell me on Sweetwater. While shopping on line, I read reviews about guitars and found people spent money on set-up when ordering guitars from competitors and regretted NOT having ordered from Sweetwater. I love my new G&L, adding a new look and sound to my collection. Next, with Caleb's help, I ordered an Ibanez Mikro Mini as a surprise for my daughter who has been playing now for about 2 years. My daughter was taken completely by surprise, kept saying "It's Beautiful" and literally ran into her room and brought her amp out into the living room to play. (She is usually too shy to play in front of people.) Caleb himself has one and he was correct: The Ibanez provides a quality look, sound, and feel for an amazingly small price.

I look on line at the competition. I visit guitar shops in person. But when I am ready to buy, I go to Sweetwater. You would be well served to consider this approach.