SweetwaterReviews 1,199

Jon, Sales Rep at Sweetwater he is patient, knowledgeable, and knows his job. My equipment is Sweet!

I've ordered many things from Sweetwater and can't say how much I've enjoyed getting packages from them! The sales reps at sweetwater are always checking in to make sure the product is working for their customers which I appreciate!

Cant go wrong!

I have never had such a horrible experience with a business like Sweetwater. Months ago I tried to make some purchases with their installment plans, but my credit score was not good enough, and the orders were cancelled. So I asked a family member recently if they would help me out and they obliged. I made a new order with a shared credit card with my family member (installment plans since their credit is great), and a second order on a Sweetwater credit card that was offered to us during browsing the Sweetwater site via Synchrony Bank (my family member has Synchrony bank cards elsewhere too).

WELL, apparently Sweetwater does NOT want our business or money, because ALL orders were cancelled and the account was blacklisted as "fraud"... SIMPLY BECAUSE OF DIFFERENT ADDRESSES ON FILE / NAMES OF PEOPLE (again, FAMILY members).

E-mails with the original sales representative went ignored or just told "try again" (to order), and even after my family member sent in multiple forms of identification like drivers license and the full credit card info, they still hem and haw about selling. Just absolutely ridiculous. ARE YOU GUYS IN BUSINESS TO MAKE MONEY, OR TO BE CREDIT GATEKEEPERS? The second sales rep we spoke to even was almost ready to deny us business, and their manager wanted a WIRE TRANSFER to pay for everything. EXCUSE ME? Credit cards and YOUR OWN COMPANY'S CREDIT CARD WAS OFFERED TO US to buy from you.

On the other hand, my family member has helped me purchase from Zzounds issue free, AND super fast shipping from them too. It sucks because Sweetwater is the only place we have a credit card with AND the products I am after (modular).

Now they want SYNCHRONY BANK to verify my family member's identity over the phone? Or something, in order to even complete any orders with them. Just absolutely ridiculous. DO NOT try to buy from Sweetwater on credit or with their credit card offers, if your credit score is less than perfect they will cancel your order and never speak to you again if you try to have anyone else help you and gift you purchases from them. Apparently they don't understand that PEOPLE (family) LIVE TOGETHER.

I recently purchased a Tech 21 bass driver through Sweetwater. I have in the past tried contacting them to provide information to assist in making a decision on whether I should purchase other Tech 21 products. With no response. I finally decided to purchase the Tech 21 SansAmp Bass Driver DI Effects Pedal. I purchased it through the Sweetwater website. A few hours after submitting the order, one of their customer service reps called and suggested I get one of their demo models because the new ones are on back order. Which was discounted and was delivered a few days later. I tried plugging it in and hooking it up to my current rig with no results. I went to the Tech 21 website and found that the power cord was sold separately and ordered it through a different music shop in Chicago. Tech 21 videos demonstrating the product clearly show the power cord being used.The customer service rep made no mention of the needed power cord. Nor does the website advise customers that it is needed. A few simple questions would have taken maybe another minute or so. But it was more important to get the call over with to move on to other calls. I have several friends who've used Sweetwater before and have been extremely disappointed with their customer service. This will probably be the last item I buy from them. Maybe I should have contacted my friends at House of Guitars and been happier with my experience.

You Can Always Depend On Sweetwater To Give You The Right Product For The Right Price. Sweetwater Is My First Stop To Shop For Needed Equipment.

COREY PLACED AN ORDER FOR ME AND SAID IT WOULD ARRIVE THE NEXT DAY AND IT DIDN'T! I FELT LIED TO FOR JUST FOR A SALE AND UPON SPEAKING WITH HIM HE JUST WANTED TO REFUND SHIPPING BUT I LOST OUT ON STUDIO TIME AND MONEY BECAUSE OF THIS. SO PLEASE WHEN YOU ORDER MAKE SURE YOU DO IT WEEKS IN ADVANCE OR YOU MAY WIND UP LIKE ME!

I just bought my second instrument in less than a year from Sweetwater, and with the same sales rep. Trevor sent me links to several basses that fit what I was looking for in my budget, and matched his online competitors' price once I decided on the axe. I had follow-up questions before and after the sale, and even when Justin wasn't around his colleagues took the same time and care with me. I'm a big fan of Sweetwater.

Sweetwater is about the easiest place to deal with I've found. They have competitive prices, ship very fast and answer any questions you may have. No doubt if there is a real reason for a delay it could happen or they might no know the answer to your question or may not have what you're set on getting. But 100% for sure they will try and try hard. This is now my go to Music Store. Been playing guitar since 1965, maybe that's an indication of my experience with Music Stores. Try them, I think you'll have a similar experience to mine!

I ordered several things from Sweetwater, as I am building a custom guitar. They had everything I needed, and were able to answer all my question.
Witch there were many. Much appreciated.
Thanks Sweetwater..

Ever since my son, Recommended Sweetwater to me, I have been a true fan of this store. My sales engineer, Chris Leonard, is very knowledgeable regarding all the products I have purchased over the years. If I could give six stars I would give six stars. I recommend this place to anybody, and I don't just recommend just to recommend. My last purchase was four Shure 300 Pro in-ear monitors. Great product.

After my experience here, I will never buy music anything anywhere else. Sure, their prices are the same as the other best prices you see our there. But their service is exceptional. My first order there was a bag of guitar picks. I received a call from my dedicated rep to tell me when they shipped. Need a say more?

I've been buying from Sweetwater for years. They have a broad range of products in stock and excellent customer satisfaction backup. Also, a 2 year warranty at no charge for many items.

You have to visit the store! Everyone is helpful in finding the gear you need. Been shopping there for years. Online and in person. The only difference is no masks!

This is a company I trust to have a fair price, and sell quality equipment. I don't want to have to do an hour of research to figure out if whatever I'm trying to buy is actually just a piece of junk from a scam seller especially when its just a capo or a tuner.

Lots of stuff to choose from, great quality, and awesome customer service. I even got a follow up call from a manager at Sweetwater to make sure my experience on that website was great.

I've never had a customer service experience more professional than Sweetwater, It's a joy to spend money at their shop. They always follow up on items purchased with calls and emails to make sure the customer is satisfied. Sweetwater leads by example!

Sweetwater Sound provides American customer service the way it is SUPPOSED to be! I recently made two separate purchases -- small accessory items in each order -- and within a few days of each purchase I received a PHONE CALL thanking me for my purchase and asking me to contact them (and that customer service staffer directly) if I had any issues. That's just way over the top, not to mention the small pack of assorted candy they included with the shipments. I guess they are trying to cheer us up after almost a year of pandemic frustrations, and the candy certainly brought a smile. Now: will they do this consistently -- i. E. include surprise treats? Don't know; but one thing that has been consistent over the years is their high quality products, tech'-educational help, and customer service. I have also dealt with other large music / sound vendors (zZ...; GtrC; MusF... etc.), and while their initial prices might be a little less, after actual shipping charges AND customer service -- there is no comparison. Sweetwater gets my vote, and my business.

A beautiful instrument with great sound. I surely appreciate the excellent customer service, especially how Jed was brilliant in leaving his customers with another associate (Alex) to care for their needs while he was away. Alex was patient and helpful in discussing my options, getting the transaction completed, and shipped immediately. What a company!
Thank you Jed and Alex for going the extra mile in customer satisfaction. You both rock!

My husband is very happy with his new Swingster guitar from Sweetwater. For some time, he has wanted a guitar that has a Bixby tremelo bar and a narrow neck. We found that guitar at Sweetwater. My husband selected the beautiful green color with gold accents adorned with the signature Epiphone headstock. It is a perfect guitar.

Just what I wanted, got it before they said it would arrive and sounds good! Great company
Never had any problems.