SweetwaterReviews 1,199

Not advised of the 5 to 7 day rule on check by phone when I expressed I needed the equipment asap. Ordered gear on Tuesday my check was shown as pending on Friday, cleared on Saturday and here I am on Tuesday ONE WEEK without my money or the gear I ordered. Sweetwater please review your bank and it's services. Your not getting the best return for your business. After a few more days the gear finally arrived. This whole thing was not a fault of anyone but rather just how stuff goes sometimes. Over all Sweetwater stood with me and was really great threw the whole event.

Sweetwater is the Best place I have shopped at on line. 100% Satisfied with every purchase I have made there. I say you get the best for Less. Shop there once you will go back, I am quite certain
LEveryone there is Excellent.
Stanley Moulton

I recently picked up my 12 string Rickenbacker that needed neck work done and a complete overall inspection so it played as well as it did in 1967. Sweetwater is THE place to go. The luthiers at Sweetwater are very awesome. Their work is impeccable! I also purchased a Ultra Stratocaster HSS from Sweetwater and the whole experience was perfect. The people at Sweetwater know their products well... true professionals.

Very courteous and informative. I have bought many different items on several different occasions and always had great service. My purchases will always be from sweet water.

Completely solid company in every area. By far, the best run music store I've ever used. Price, Service, Shipping, Followup, Exchange/Returns, all outstanding, over and over and over.

I've purchased basses on two different occasions from Sweetwater. Both times the service was exemplary and the prices were competitive. The instruments arrived in great shape and as described. Will purchase from them again.

Sweetwater has exceeded my expectations, their customer service is excellent, ordering is easy and their personal follow up is out of the ordinary compared to my experience with others

I purchased an XCG4 guitar stand from sweetwater in 4/2021. The rubber security strap broke within 3 days. I contacted Sweetwater, asked them to send me a replacement rubber strap within a few weeks. Instead they replaced the entire stand, including shipping, at no cost to me.

Bonus points: they were the low-cost vendor, they include a small pack of hard candies in the shipping box, and I got a personal post-sales call from a sales rep.

They are now my go-to music supplier.

A Nashville banjo player

I wanted to try to learn how to play the guitar again.
I was very hesitant to do so because of previously failing in junior high school.
After I talked to a friend. He suggested SWEETWATER! They had a starter guitar set with everything I would need to get started again. I received a BEAUTIFUL YAMAHA guitar and strap and soft case and even a battery operated tuner and picks all for around 200 BUCKS! And free shipping!
Needless to say I'M OVER THE MOON WITH SWEETWATER! And have started learning how to play the guitar again with confidence I have the best equipment available for me. SUPERB QUALITY COMPANY! SATISFIED CUSTOMER! GREAT CUSTOMER SERVICE! 10 STARS OUT OF 5!

The guitar I wanted was out of stock so I called to find out when they would be back in stock. My rep was honest with time frame and helpful. I received an email with pictures of my guitar when it came in to Sweetwater. They check it over before shipping. I received my guitar sooner than I expected. They follow up to make sure all is good with the guitar. I will buy from Sweetwater again and highly recommend them.

I have been djing and doing sound work for well over 25 years in the last 6 years going from Sam Ash to Sweetwater I am so pleased to do business with Sweetwater. They have a phenomenal staff of technicians and each sales experience is a true WOW experience. Every one at Sweetwater will jump hoops above and beyond to ensure and provide you with what you need. I been referring all my friends and they agree Sweetwater is the bomb thank you for being truly professional and you made a strong impact on me. I am about six months away from finally opening my discotheque and I will let you guys guide setup and equipment from start to finish God bless all of the Sweetwater staff for their dedication and professionalism

Q: What do you get when you cross an online retail giant like Amazon with the personal service and vibe of a "Mom & Pop" store? A: SWEETWATER! You don't get a salesman - you get a "sales engineer" - a fellow musician, incredibly knowledgeable on all their products who will steer you to the prefect gear for your needs and budget. Always friendly, best prices around! I don't feel like a customer - I feel like part of the Sweetwater Family!

Bought a keyboard and stand from them. Friendliest and most helpful company I've ever gotten hardware from. The staff work one on one and are here to help! They've gotten themselves my loyalty for life.

After reading nice reviews about Sweetwater i decided to buy few instruments from them. After opening the account they automatically added me a sales engineer without previously asking what is my music background (I was professional musician almost 30 years so my tech questions are totally different fro beginner.) So, immediately it gave me a bad predisposition for the quality of their support.
In the first 3 Emails, I asked my "chosen" sales engineer a clear question about my split order and he answered me about Sweetwater family, how is nice and so on... After fourth Email I finally got answer what is going with my order.
Next stage was to ask about some specific detail about a keyboard and he answered me that his friend like that keyboard without any details - you know typical talking like beauty products-its amazing, beautiful and so on.
After that I sad I will probably buy it - and guy just finished the purchase without asking me. I realized that I got pusher salesman who word "PROBABLY" understand as word "WILL".
I wrote him to stop my further order and, he, again, order without my approvall. And now I saw a new rule where the word "CANCEL' means "BUY" in his pushing style.
I searched on their website how to change sales engineer but I didn't find ay how to do it or get other support. All my questions go to my "chosen" salesman. And I said myself what are you doing, wasting your time for nothing?! There so many better music stores with simple and classic systems - if you have some keyboard questions you will be directed to keyboard department, and get best support in that area.
Goodbye Sweetwater, it was a short unpleasant experience and wasting of my time.

Up until recently I've had no trouble with sweetwater honoring their guarantee. I now have received a brand new fender telecaster that arrived with 2 separate shorts within the electronics. I contacted sweetwater about the problem, they told me to take my time resolving the issue due to 2 deaths in my immediate family 45 days apart. 90 days after notifying them of the original issue, I contact them thinking they will honor what was told to me. I was told I can no longer trade the guitar back for a different one that works properly because too much time has passed. I explained the situation that had happened and what I'd been promised, and again I was told too much time has passed. I've spent thousands with them this past year to now own a new guitar that doesn't work right. I'm now going to be taking it to guitar center to see what they can do for me about getting it fixed or trading it on a new guitar, different kind. I won't be using sweetwater again. If you do, just be careful that anything you're told is put in writing or you will get screwed big time! That'll teach me to spend $2000 on a guitar.

I promise, just buy something small or cheaper and try out this fantastic customer service at Sweetwater.

I'm just a guy, MeshuggahDave, but this company has easily provided the best experience in shopping I've ever had in all my 36 years.

You get a dedicated service guy to contact at will. They respond virtually immediately unless they'reoff the clock but then you get a reply when they're back on.

I have never been so impressed by a company.

I have never had the pleasure of shopping with a company that employs staff who are just as enthusiastic about meeting your demands as the company service and prices are.

My guy Steve is better than anyone guitar center employs without a doubt.

No offense either. It's not even the man. It's the brand. I know my guy is trained by professionals in the field. I can even look up his biography page on Sweetwater.com

Check out my guy:
Steven Steward

Great company.

Amazing consumer focus.

Great prices but I don't even care. They practically updated my whole computer remotely for free and provided an efficient and friendly tech to remotely solve my issue involving connecting my GT-1B to my windows 10 computer.

I might be a noob

But with Sweetwater behind me,

I'm prepared to start every project with confidence.

No problem.

Forget about it.

Enjoy yourself and let Sweetwater make it so!